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Remote Customer Service Agent Jobs in Rio Rancho, NM

GIA Legacy Planning

Life Insurance Sales Agent

Corrales, NM · On-site +1

$95.60K - $124.10K/yr

Work from Home/Remote Position Job Type: Full-Time/Part-Time/Uncapped Commission-Based About Us ... Basic computer skills for CRM and client management Ready to take charge of your future? Apply ...

GIA Legacy Planning

Life Insurance Sales Agent

Corrales, NM · On-site +1

$95.60K - $124.10K/yr

Work from Home/Remote Position Job Type: Full-Time/Part-Time/Uncapped Commission-Based About Us ... Basic computer skills for CRM and client management Ready to take charge of your future? Apply ...

GIA Legacy Planning

Life Insurance Sales Agent

Corrales, NM · On-site +1

$95.60K - $124.10K/yr

Work from Home/Remote Position Job Type: Full-Time/Part-Time/Uncapped Commission-Based About Us ... Basic computer skills for CRM and client management Ready to take charge of your future? Apply ...

GIA Legacy Planning

Life Insurance Sales Agent

Corrales, NM · On-site +1

$95.60K - $124.10K/yr

Work from Home/Remote Position Job Type: Full-Time/Part-Time/Uncapped Commission-Based About Us ... Basic computer skills for CRM and client management Ready to take charge of your future? Apply ...

GIA Legacy Planning

Life Insurance Sales Agent

Corrales, NM · Remote

$95.60K - $124.10K/yr

Work from Home/Remote Position Job Type: Full-Time/Part-Time/Uncapped Commission-Based About Us ... Basic computer skills for CRM and client management ????Ready to take charge of your future?

SOS International LLC

Call Agent

Albuquerque, NM · Remote

$14.50 - $19.25/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Complete Customer Registration Intake Training (two consecutive 8-hour sessions) * When Scheduled ...

Traveling with Tasha

Customer Care Associate

Albuquerque, NM · Remote

$14 - $19.50/hr

... services. In this role, you will assist clients in exploring travel options, coordinating ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

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Remote Customer Service Agent information

See Rio Rancho, NM salary details

$9

$17

$25

How much do remote customer service agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote customer service agent in Rio Rancho, NM is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.75 per hour, depending on experience, location, and employer.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Rio Rancho, NM? The most popular types of Customer Service Agent jobs in Rio Rancho, NM are:
What are popular job titles related to Remote Customer Service Agent jobs in Rio Rancho, NM? For Remote Customer Service Agent jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Rio Rancho, NM look for? The top searched job categories for Remote Customer Service Agent jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Customer Service Agent jobs? Cities near Rio Rancho, NM with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 47% Physical, 5% Hybrid, and 48% Remote job distribution, with an average salary of $35,548 per year, or $17.1 per hour.
Customer Service in healthcare

Customer Service in healthcare

Kelly Services

Albuquerque, NM • On-site, Remote

$17.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Advocate to work at a well-known Health insurance industry leader in Albuquerque, NM.
Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
Snapshot: 

  • Must reside in the Albuquerque, NM area.
  • Salary/Pay Rate/Compensation: $17.80 per hour
  • Hours fall between 7:30 AM and 5:00 PM MST; training team will assign hours.
  • Must be able to start at 7:30 AM MST no exceptions.
  • Be able to start on June 15th, 2026 for this long term opporunity!
What’s a typical day as Customer Advocate? You’ll be:
  • Researching and responding to customer telephone and written inquiries accurately and objectively.
  • Reporting to the Customer Service Manager, evaluating situations, and efficiently solving customer needs.
  • Performing data entry and utilizing basic computer skills.
  • Using your medical terminology and communication skills on the phone daily.
This job might be an outstanding fit if you meet the Required qualifications:
  • 1+ year total customer service experience.
  • 6+ months of data entry or office experience.
  • Familiarity with insurance lines (CDHP, Medicare, Wellness) and medical terminology.
  • Adaptable and willing to learn new processes.
  • Pleasant and professional phone demeanor.
  • Have a High School Diploma or GED (education will be verified).
  • Bring at least 1 year of customer service experience in health care or health insurance (required).
  • Possess strong data entry and typing skills.
  • Are tech-savvy and comfortable using multiple systems and toggling between computer windows.
  • Are comfortable on the phone for extended periods.
  • Demonstrate strong interpersonal, analytical, organizational, and independent decision-making skills.
  • Communicate clearly and concisely, both verbally and in writing.

Additional Details:

  • Candidates must be local to Albuquerque, NM and able to commute to the office to pick up equipment.
  • Hybrid work: Open to onsite and remote opportunities; remote work available upon meeting performance requirements.
  • Must provide your own 2 monitors to work from home.
  • Must pass a computer literacy assessment (Outlook navigation, toggling, general computer knowledge).
What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Apply to be a Customer Advocate today!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply