Remote Customer Service Agent Jobs in Mauldin, SC

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job Description:

Your experience has a place here.

BroadPath, a Sagility Company, is seeking experienced Licensed Health Insurance Agents to join our growing remote team, with opportunities available selling Medicare or Under 65 health plans. We are hiring both English-speaking and English/Spanish bilingual agents for available opportunities.

If you’re passionate about helping people understand their health insurance options, confident in your ability to guide a sales conversation, and enjoy working from home, we’d love to hear from you.

As a Licensed Health Insurance Agent, you’ll provide consultative sales support to customers exploring health insurance options. We have opportunities available supporting both Medicare and Under 65 health plans, with agents assigned to a program based on business needs, licensing, and experience. You’ll use your insurance knowledge, sales experience, and ability to connect with people to understand each customer’s needs, explain available options, and guide them toward the plan that works best for them.

This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment length may vary based on business and client needs.

What You Will Be Doing

You’ll help customers navigate important healthcare decisions by making the insurance process easier to understand. Whether you’re answering questions, explaining plan benefits, identifying additional needs, or helping a customer complete an enrollment, you’ll have the opportunity to create a positive experience with every interaction.

As a Licensed Health Insurance Agent , on a typical day, you’ll:

• Answer inbound calls from customers exploring health insurance options
• Conduct comprehensive needs assessments using active listening and consultative sales techniques
• Educate customers on available health plans, benefits, products, and services
• Recommend solutions based on each customer’s individual healthcare and coverage needs
• Confidently guide conversations toward a successful enrollment
• Complete health plan enrollments while meeting applicable sales and performance expectations
• Identify additional customer needs and available solutions when appropriate
• Build trust with members and prospective customers through clear, compassionate communication
• Navigate multiple systems while maintaining accuracy, efficiency, and compliance
• Protect customer information and follow all applicable privacy, security, and HIPAA requirements
• Represent BroadPath, a Sagility Company, and our client partners with professionalism and care

What You’ll Bring to the Role

• Active resident Health Insurance Producer License
• Ability to obtain reciprocal state health insurance licenses when required for your assigned program
• High school diploma or equivalent
• 1+ years of experience as a Licensed Health Insurance Agent in a Telesales environment
• Strong consultative sales and customer service skills
• Confidence assuming the sale and guiding customers through the enrollment process
• Strong active listening, communication, and relationship-building skills
• Ability to balance customer needs with sales and performance expectations
• Strong computer navigation skills and the ability to work efficiently across multiple systems
• Ability to maintain accuracy and attention to detail in a fast-paced environment
• Ability to remain seated for extended periods while working productively in a remote environment

What You Can Expect

At BroadPath, a Sagility Company, we want you to have the tools, support, and connection you need to be successful while working remotely.

You can expect:

• A 100% remote work environment
• Instructor-led virtual training designed to prepare you for your client assignment
• Support and coaching from your leadership team throughout your assignment
• A collaborative virtual environment where communication and teamwork are important
• Company-provided laptop, headset, and Bhive webcam
• Weekly pay
• Opportunities to earn additional compensation through training, performance, attendance, and project-specific incentives

Compensation Highlights

• Starting pay:
  • English-only agents: Base hourly pay rate starting at $20.00 per hour , with opportunities to earn more based on experience
  • Spanish/English bilingual agents: Base hourly pay rate starting at $21.00 per hour , with opportunities to earn more based on experience
• Training completion bonus for employees who achieve 95% or higher attendance during training and 100% attendance during the first week of production
• End-of-season bonus based on performance, attendance, and client metrics
• Project-specific incentive opportunities, with details shared during the interview process
• Additional bonus information provided during training
• Paid training

Your Schedule

Schedules are assigned based on business and client needs and may fall within:

• Monday - Sunday | 8:00 AM–10:00 PM, Client Local Time

Specific schedules and program details will be discussed during the interview and assignment process.

What You’ll Need to Work from Home

Before your first day, you’ll need:

• 19" or larger monitor with a VGA or HDMI port and an appropriate cable
• USB wired mouse; USB wired keyboard is optional
• Reliable hardwired internet connection with a minimum of 25 Mbps download / 10 Mbps upload
• Ethernet cable
• Private, distraction-free workspace that protects member confidentiality and minimizes background noise

Please note: Wi-Fi, cellular, hotspot, and other wireless internet connections are not supported because they cannot maintain the secure VPN connection required for this role.

What We Provide

BroadPath, a Sagility Company, provides the equipment you need to be successful for the duration of your assignment, including:

• Laptop
• Headset
• Bhive webcam

About BroadPath, a Sagility Company

BroadPath, a Sagility Company, brings together people, technology, and healthcare expertise to support exceptional experiences for the members and organizations we serve.

Our remote teams play an important role in helping customers navigate healthcare with greater clarity and confidence. We value collaboration, accountability, and the ability to make a positive impact through every interaction.

Employment may be contingent upon successful completion of background checks, verification of previous employment, education verification, licensing requirements, and other screening requirements applicable to the position or client assignment.

BroadPath, a Sagility Company, uses market-based compensation practices to provide competitive pay. Your starting rate may be determined based on experience, qualifications, geographic location, applicable market data, and client or program requirements.

BroadPath a Sagility Company is an Equal Opportunity Employer/Veteran/Disability.

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