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Remote Customer Service Agent Jobs in Commack, NY

MagnaCare

Customer Service Representative

Melville, NY · Remote

$16.25 - $22.25/hr

About The Role MagnaCare is seeking a fully remote Customer Service Representatives to assist members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, claims ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Our clients depend on us not just for technical excellence, but for exceptional service. That's where you come in. We are looking for a Remote Customer Support Specialist who brings intelligence ...

LifeMD

Director of Customer Experience

New York, NY · Remote

Lead the operational transition to a fully remote customer service model, owning the end-to-end ... agent-assist tools) * Strong analytical skills - comfortable building dashboards, interpreting ...

YO AI Labs

Travel Agent - Remote

New York, NY · Remote

$20 - $35/hr

Travel Agent Location: Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an ... Provide excellent customer service and resolve travel-related queries. * Review and improve travel ...

HMG Careers

Sales and Service Agent Remote

New York, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Tokeneke, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Agent JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Commack, NY

Remote Customer Service Agent information

See Commack, NY salary details

$10

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How much do remote customer service agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer service agent in Commack, NY is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.67 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs

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For Remote Customer Service Agent jobs in Commack, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Agent jobs in Commack, NY look for?

The top searched job categories for Remote Customer Service Agent jobs in Commack, NY are:

What cities near Commack, NY are hiring for Remote Customer Service Agent jobs?

Cities near Commack, NY with the most Remote Customer Service Agent job openings:

Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Commack, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,136 per year, or $18.8 per hour.

Customer Service Representative

MagnaCare

Melville, NY • Remote

$16.25 - $22.25/hr

Full-time

Re-posted 23 days ago

Job description

About The Role
MagnaCare is seeking a fully remote Customer Service Representatives to assist members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and appeals. This is a remote position.
 
Primary Responsibilities

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to an appropriate party.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.
  • Perform other call center functions and support projects as directed by the management.
  • Balancing the demands of the caller with program requirements for quality, average handle time, and productivity.
  • Use appropriate verbiage and level of detail to formulate and adapt the response to the level of understanding the caller has about the MagnaCare processes and specific plan details.
  • Calls will require the CSR to proactively educate the caller and validate understanding before completing the call.

Essential Qualifications

  • High School diploma.
  • Some college or business school education is a plus.
  • Knowledge of basic computer operations.
  • Intermediate knowledge of Microsoft Office and email writing.
  • Knowledge of CPT codes, ICD-9. Ability to learn quickly.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Must be flexible with the ability to adapt to changes quickly and think conceptually.
  • Solid problem-solving skills. 
  • Excellent attendance, punctuality and work record required.

Apply