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Remote Customer Satisfaction Survey Jobs in Rochester, NY

InsuraTec

Sales Representative (Remote)

Rochester, NY · Remote

Oversee client accounts to ensure high satisfaction and address needs promptly. * Client Relations ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Oversee client accounts to ensure high satisfaction and address needs promptly. * Client Relations ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Webbing

CSM Team Lead

York, NY · On-site +1

... execution, customer satisfaction, retention, and growth across the customer portfolio. This ... Fully remote role * Medical benefits

Amteck, LLC

BIM Technician - Electrical

Henrietta, NY · On-site +1

... and customer satisfaction, we're proud to be at the forefront of the industry. Our team is ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

ConnexPay

Enterprise Support Engineer II

Rochester, NY · Remote

Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... At ConnexPay, our culture is built around employee engagement, customer satisfaction, collaboration ...

New

Stabilus

Be Seen First

Area Sales Manager

Rochester, NY · Remote

$90K - $100K/yr

... the satisfaction of many thousands of customers in various industries - from the automotive and ... This is a remote position which covers the Northeastern United States (Pennsylvania to Maryland and ...

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All JobsCustomer Satisfaction Survey JobsRemote Customer Satisfaction Survey JobsRemote Customer Satisfaction Survey Jobs in Rochester, NY

Remote Customer Satisfaction Survey information

See Rochester, NY salary details

$5

$19

$29

How much do remote customer satisfaction survey jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote customer satisfaction survey in Rochester, NY is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $26.78 per hour, depending on experience, location, and employer.

What is a remote customer satisfaction survey?

A Remote Customer Satisfaction Survey job involves working from home or another remote location to gather feedback from customers about their experiences with a company's products or services. Employees in this role typically conduct surveys via phone, email, or online platforms to assess customer satisfaction, identify areas for improvement, and report findings to help companies enhance their service quality. Strong communication skills and the ability to accurately record and analyze customer responses are essential for this position. These jobs are often flexible and may be part-time or project-based.

What are some common challenges faced in a remote customer satisfaction survey role, and how can they be overcome?

Working in a Remote Customer Satisfaction Survey role often involves engaging with a diverse range of customers, some of whom may be hesitant or unwilling to participate. Maintaining a friendly and professional demeanor, using clear communication, and being adaptable to different customer responses are key to overcoming these challenges. Additionally, staying organized and meeting survey quotas independently requires strong time management skills. Regular check-ins with supervisors or team members can help you stay motivated and aligned with team goals, even while working remotely.

What are the key skills and qualifications needed to thrive as a remote customer satisfaction survey specialist, and why are they important?

To thrive as a Remote Customer Satisfaction Survey Specialist, you generally need strong communication skills, attention to detail, and experience with survey methodologies, often supported by a high school diploma or equivalent. Familiarity with online survey platforms (such as SurveyMonkey or Qualtrics), CRM systems, and data entry software is typically required. Excellent listening abilities, patience, and professionalism help build rapport with respondents and ensure accurate data collection. These skills are crucial for gathering reliable insights, supporting service improvement, and representing the company positively in a remote environment.

What is the difference between Remote Customer Satisfaction Survey vs Remote Customer Service Representative?

AspectRemote Customer Satisfaction SurveyRemote Customer Service Representative
Primary RoleCollects feedback through surveys to assess customer satisfactionHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, survey tools, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentPrimarily remote, using survey platforms and emailRemote or call center, using phone, chat, or email
Industry UsageMarket research, customer experience firmsRetail, telecom, tech companies

While both roles involve customer interaction, Remote Customer Satisfaction Survey focuses on gathering feedback via surveys, whereas Remote Customer Service Representative provides direct support and resolves customer issues. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Remote Customer Satisfaction Survey jobs in Rochester, NY?

For Remote Customer Satisfaction Survey jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Satisfaction Survey jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Satisfaction Survey jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Satisfaction Survey jobs?

Cities near Rochester, NY with the most Remote Customer Satisfaction Survey job openings:

Remote Customer Satisfaction Survey jobs near you

Remote Travel Customer Service Representative

Rudyb Travel

Rochester, NY • Remote

$15.75 - $21.50/hr

Full-time

Re-posted 2 days ago

Job description

About the job

About The Role

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations, travel requirements, and agency policies
  • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after travel to ensure a positive experience
  • Address client concerns with empathy, professionalism, and solution-oriented thinking
  • Maintain accurate documentation and update booking systems as required

Qualifications & Skills

  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems and booking platforms
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences

What We Offer

  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.

Apply