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Remote Customer Retention Jobs in Springfield, MA

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Coordinates and implements initiatives to support customer loyalty and retention. Oversees the ...

InsuraTec

Sales Representative (Remote)

Chicopee, MA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Holyoke, MA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Hartford, CT · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Westfield, MA · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Springfield, MA

Remote Customer Retention information

See Springfield, MA salary details

$11

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$32

How much do remote customer retention jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote customer retention in Springfield, MA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $18.70 per hour, depending on experience, location, and employer.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What cities near Springfield, MA are hiring for Remote Customer Retention jobs?

Cities near Springfield, MA with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you
Infographic showing various Remote Customer Retention job openings in Springfield, MA as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 41% Physical, 2% Hybrid, and 57% Remote job distribution, with an average salary of $37,364 per year, or $18 per hour.

Mgr, Customer Solutions

Windsor, CT • Remote

Aflac Incorporated

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

248th of 311 rated insurance

Good employer

Paid breaks

Recommended by parents

Learn more about Aflac Incorporatedexternal

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Salary Range: 100,000-130,000

Job Posting End Date: August 5, 2026

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Worker Designation - This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

What does it take to be successful in this role?

  • Knowledge of operational processes, service delivery models, and applicable business practices.
  • Knowledge of regulatory, compliance, and industry requirements relevant to the function.
  • Strong project management, leadership, and organizational development skills.
  • Thorough understanding of market trends and competitive landscape, with the ability to apply insights to develop effective business solutions.
  • Knowledge of products, systems, and tools, including the ability to apply technical expertise to support business operations
  • Strong written, verbal, and presentation skills.

Education & Experience Required

  • Bachelor's Degree In a related field
  • 6 or more years of job-related experience
  • 4 years in a leadership, senior or supervisory capacity.

Or an equivalent combination of education and experience

 

Principal Duties & Responsibilities

  Supports the development and execution of strategies to drive customer satisfaction, retention, and program performance.

Manages day-to-day client relationships and service delivery to ensure alignment with service standards, best practices, and client requirements.

Coordinates and implements initiatives to support customer loyalty and retention.

Oversees the application of service standards, best practices, and client requirements, ensuring consistent service delivery and resolution of issues.

Evaluates performance against objectives and identifies opportunities to improve customer satisfaction, program performance, and operational effectiveness.

Identifies and addresses operational issues impacting assigned customers and business performance, ensuring timely and effective resolution.

Partners with sales and account teams to support client needs, implementation activities, and business objectives.

Supports the planning and implementation of policies, objectives, and departmental activities to ensure service quality and customer retention.

Reviews nonstandard customer requests and provides recommendations, considering customer relationships, compliance requirements, and business objectives.

Contributes to the development and implementation of solutions to address evolving customer and business needs, including process and system enhancements.

Participates in pre-sale and sales activities, including client discussions and proposal support, as needed.

Total Rewards

The salary range for this job is $100,000 to $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

 

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

 

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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