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Remote Customer Retention Jobs in San Ramon, CA (NOW HIRING)

Brightback

Senior Backend Software Engineer

San Francisco, CA · On-site +1

$144K - $190K/yr

... a remote-first company that helps consumer subscription and online SaaS businesses grow customer lifetime value and reduce churn by intelligently surfacing and retaining subscribers. We are ...

Brightback

Senior Backend Software Engineer

San Francisco, CA · Remote

$144K - $190K/yr

... a remote-first company that helps consumer subscription and online SaaS businesses grow customer lifetime value and reduce churn by intelligently surfacing and retaining subscribers. We are ...

Angle Health

Renewal Manager (ET)

San Francisco, CA · Remote

$60K - $90K/yr

Deliver an exceptional customer experience while balancing retention goals and company objectives ... Work-from-home stipend for remote employees * Company-provided meals for in-office employees ...

Angle Health

Renewal Manager (ET)

San Francisco, CA · On-site +1

Deliver an exceptional customer experience while balancing retention goals and company objectives ... Work-from-home stipend for remote employees * Company-provided meals for in-office employees ...

Verge Inc.

Customer Success Specialist

Fremont, CA · Remote

Ability to work remotely from a remote location * Deliver software demos * Engage clients in ... Stay connected to social media activity and bring onboard new customers and help in retaining the ...

Promoted2

Remote Insurance Agent

San Francisco, CA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

Promoted2

Remote Insurance Agent

Oakland, CA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

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Remote Customer Retention information

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How much do remote customer retention jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer retention in San Ramon, CA is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What cities near San Ramon, CA are hiring for Remote Customer Retention jobs? Cities near San Ramon, CA with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you

Senior Customer Marketing Manager

Fieldguide

San Francisco, CA • Remote

Full-time

Life, Retirement, PTO

Re-posted 10 days ago

Job description

About Us:

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people who enable trust between businesses. 

We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We\'re backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other\'s growth.

As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role:

Fieldguide is seeking a passionate, customer-focused Senior Customer Marketing Manager to build and manage our customer marketing program. The ideal candidate will develop and execute comprehensive strategies to expand our customer base and grow our existing customer business. This role will also focus on increasing customer retention and engagement, nurturing customer advocates, and enhancing overall customer satisfaction.

What You’ll Do:

  • Create content, resources, and lead programs to help drive customer expansions.

  • Develop and execute strategies to increase customer retention and engagement and work closely with the customer success team to align on customer goals and outcomes.

  • Work with product marketing to create resources that help customers maximize the value of our product. 

  • Serve as a liaison between customers and the product team to relay customer insights and suggestions.

  • Create, launch, and manage Customer Advisory Boards (CAB).

  • Create and manage customer loyalty programs, customer reference and testimonial programs and execute strategies to foster a sense of community among customers.

  • Manage, and grow and monitor online customer communities, collaborating closely with Customer Success (CS) leaders.

  • Create case studies and success stories showcasing customer experiences and manage educational content, such as tutorials, webinars, and product training sessions.

  • Track and report on key customer marketing metrics, such as customer satisfaction, Net Promoter Score, and customer lifetime value.

About You:

  • You have 6+ years of experience in a customer marketing role within a fast-growing B2B technology company.

  • Strong understanding of customer retention strategies and customer relationship management.

  • Excellent communication and interpersonal skills.

  • Proficiency in using customer feedback tools and analytics platforms.

  • Ability to create compelling content and manage multiple projects simultaneously.

  • Strong analytical skills and data-driven mindset.

More about Fieldguide:

Fieldguide is a values-based company. Our values are:

  • Fearless - Inspire & break down seemingly impossible walls.

  • Fast - Launch fast with excellence, iterate to perfection.

  • Lovable - ​​Deliver happiness & 11 star experiences. 

  • Owners - Execute & run the business with ownership.

  • Win-win - Create mutual value & earn trust for life. 

  • Inclusive - Scale the best ideas with inclusive teams. 

Some of our benefits include: 

  • Competitive compensation packages with meaningful ownership

  • Unlimited PTO

  • 401k

  • Wellness benefits, including a bundle of free therapy sessions

  • Technology & Work from Home reimbursement

  • Flexible work schedules

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