... and customer relationship management tools. * Monitoring of compliance activities * Support the ... We strive to attract, develop and retain highly qualified individuals representing the diverse ...
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... and customer relationship management tools. * Monitoring of compliance activities * Support the ... We strive to attract, develop and retain highly qualified individuals representing the diverse ...
Operations Specialist, Louisiana
Ruston, LA · On-site +1
... and customer relationship management tools. * Monitoring of compliance activities * Support the ... We strive to attract, develop and retain highly qualified individuals representing the diverse ...
Operations Specialist, Louisiana
Ruston, LA · On-site +1
... and customer relationship management tools. * Monitoring of compliance activities * Support the ... We strive to attract, develop and retain highly qualified individuals representing the diverse ...
Remote Customer Retention information
See Ruston, LA salary details
$8.93 - $10.48
12% of jobs
$10.95 is the 25th percentile. Wages below this are outliers.
$10.48 - $12.03
44% of jobs
$12.03 - $13.58
17% of jobs
$14.01 is the 75th percentile. Wages above this are outliers.
$13.58 - $15.14
10% of jobs
$15.14 - $16.69
5% of jobs
$16.69 - $18.24
2% of jobs
$18.24 - $19.79
1% of jobs
$19.79 - $21.34
0% of jobs
$21.34 - $22.90
2% of jobs
$22.90 - $24.45
3% of jobs
$24.45 - $26
4% of jobs
$8
$14
$26
How much do remote customer retention jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for remote customer retention in Ruston, LA is $14.55, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $15.14 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?
To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.
What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?
Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.
What is a Remote Customer Retention Specialist?
A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.
What is the difference between Remote Customer Retention vs Remote Customer Support?
| Aspect | Remote Customer Retention | Remote Customer Support |
|---|---|---|
| Primary Focus | Building long-term customer relationships and reducing churn | Assisting customers with immediate issues and inquiries |
| Skills Needed | Communication, relationship management, data analysis | Problem-solving, technical knowledge, communication |
| Work Environment | Customer engagement platforms, CRM tools | Helpdesk software, chat systems |
| Common Industry Usage | Retail, SaaS, subscription services | Tech support, e-commerce, telecom |
Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.
What are popular job titles related to Remote Customer Retention jobs in Ruston, LA? For Remote Customer Retention jobs in Ruston, LA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Ruston, LA look for? The top searched job categories for Remote Customer Retention jobs in Ruston, LA are:
What cities near Ruston, LA are hiring for Remote Customer Retention jobs? Cities near Ruston, LA with the most Remote Customer Retention job openings:
Aledade rating
8.5
Based on 5 frontline employees who took The Breakroom Quiz
45th of 427 rated business services
Job description
Step into the role of Operations Specialist where you'll provide essential operational support that keeps our ACO running smoothly while directly contributing to healthcare transformation initiatives. You'll prepare high-level board presentations, coordinate key events like ACO retreats and kick-offs, and design critical reports using business intelligence tools. This dynamic role offers the opportunity to monitor compliance activities, support leadership on special projects, and serve as the operational backbone ensuring seamless communication across all levels of the organization, from board meetings to provider communications, while gaining valuable exposure to strategic decisions that shape the future of value-based care.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.
Primary DutiesPreparation of materials such as board presentations, practice communications, and minutes for ACO board meetings.
Coordination of key events such as ACO retreats, ACO kick-offs, and ACO board meetings for providers and field teams.
Assist in designing and implementing a range of key reports (financial reports, KPIs) using relevant business intelligence and customer relationship management tools.
Monitoring of compliance activities
Support the Market President / Executive Director and field team on special projects, data requests and other program reporting requirements, as needed.
- Bachelor's degree plus 1 to 3 years of related experience, or an equivalent combination of education and experience.
Healthcare Industry experience is a plus.
Project management process knowledge is a plus.
Ability to work in a rapidly changing startup environment.
- Prolonged periods of sitting at a desk and working on a computer
#LI-AM1
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.
About Aledade
Sourced by ZipRecruiter
Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients. We are on a mission to change healthcare for the better and solve complex problems within the healthcare system. We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed. From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization (ACO), revamping the way they practice and getting them back to where they should be: quarterbacking their patients' health care! Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.
Industry
Health care and social assistance
Company size
501 - 1,000 Employees
Headquarters location
Bethesda, MD, US
Year founded
2014