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Remote Customer Retention Jobs in Rio Rancho, NM

EverCommerce

Analyst, Growth

Albuquerque, NM · On-site +1

$75K - $85K/yr

... retention. Its modern digital and mobile applications create predictable, informed, and convenient ... Conduct market, customer, and competitive research to inform business decisions * Analyze internal ...

Cityview Helicopter Tours

Forklift Driver

Albuquerque, NM · Remote

$16.50 - $19.50/hr

Client Satisfaction / Retention: You will be the day-to-day contact for our clients, responsible ... This is a remote position. You will need a quiet place to hold calls (not Starbucks or similar)

Auria Space

Senior Project Manager

Albuquerque, NM · Remote

This role is Remote with a preference in Colorado Springs, Albuquerque, or Washington DC areas and ... Foster strong collaboration between customer stakeholders, facilitating regular demonstrations ...

Auria

Senior Project Manager

Kirtland Air Force Base, NM · Remote

$140K - $160K/yr

This role is Remote with a preference in Colorado Springs, Albuquerque, or Washington DC areas and ... Foster strong collaboration between customer stakeholders, facilitating regular demonstrations ...

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How much do remote customer retention jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote customer retention in Rio Rancho, NM is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $17.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are popular job titles related to Remote Customer Retention jobs in Rio Rancho, NM? For Remote Customer Retention jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Rio Rancho, NM look for? The top searched job categories for Remote Customer Retention jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Customer Retention jobs? Cities near Rio Rancho, NM with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Health Plan Sales, VP - REMOTE

Health Plan Sales, VP - REMOTE

Prime Therapeutics LLC

Albuquerque, NM • On-site, Remote

$143K - $243K/yr

Full-time

Posted 14 hours ago

Prime Therapeutics rating

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

14th of 97 rated pharmacies

Job description

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
Job Posting Title
Health Plan Sales, VP - REMOTEJob Description
The Health Plan Sales, VP is responsible for new sales for the new to blue and large health plan market segment), which is a key growth channel for Prime's PBM business unit and the broader Prime enterprise. This VP will be responsible for the new business sales development and execution of strategies and/or tactics in the following areas: Territory Planning, Pre-RFP Prospecting and Relationship Development, Proposal Development, Pricing Development, Presentation Development and Delivery (finalist or other). The key focus is to develop relationships and strategies, collaborating with identified decisionmakers and influencers at prospect health plans. Success will be measured by achievement of sales targets prospected, finalist meetings achieved, number of groups won, and/or number of lives won, and other key objectives assigned.
Responsibilities
  • Directly build and foster relationships with consultants; conduct discovery meetings, and advance awareness/understanding of Prime's value proposition. Work collaboratively with HPS's Sales Development Managers and functional key stakeholders through the end-to-end Large Bid selling process
  • Conduct a thorough, qualitative review of RFPs with a focus accountability for health plan bid deliverables inclusive of response to plan/consultant key questions, RFP bid executive summary, finalist and capabilities presentations and the timeliness and accuracy of the overall response.
  • Lead the development of dossiers (Bid-at-a-Glance or BAG) or Client Status Report's (SCRs) on assigned prospects to inform and support sales planning, with an emphasis on clearly identifying strategies to win.
  • Engage with Prime's senior leaders, subject matter experts, and competition intelligence to ensure the sales department has awareness of Prime's most current capabilities and products and provide feedback of Prime's market competitiveness.
  • Collaborate with marketing department on sales campaigns, plan outreach, meeting preparation and other means of communication and with HPS sales operations to develop and maintain effective sales prospecting, database information integrity, event strategy, and sales pipeline accuracy and KPI reporting cadence.
  • Works with Business and Functional Unit leaders to develop proposals that manage profit, revenue, and gross margin for new prospects.
  • Identify gaps and lead special projects focused on improving effectiveness and implementing best practices within the Health Plan Sales department.
  • Partner with, and actively engage Prime's legal counsel and cross-functional stakeholders on contracting needs of client prospects
  • Provide day-to-day work direction, mentoring and support to Sales Development Managers. Participate in the staffing selection and lead sales team onboarding as assigned.
  • Other duties as assigned

Minimum Qualifications
  • Bachelor's degree in business, marketing, sales or a related field, or equivalent combination of education and/or relevant work experience; HS diploma or GED required
  • 10 years of experience in business development, business to business sales or sales support
  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications
  • Excellent facilitation, presentation, and consultation skills; demonstrated ability to distill financial or PBM related concepts or situations into concise and compelling messages
  • Demonstrated ability to evaluate and create opportunities, develop effective selling messages, presentations, and proposals
  • Exceptional communication and relationship development skills both internally and externally
  • Exceptional organizational, project management and time management skills
  • Known as a subject matter expert in one or more areas within the industry
  • Excellent business development acumen, critical thinking and customer orientation skills

Preferred Qualifications
  • Master's degree in business or a related field
  • Experience in Pharmacy Benefit Management field and/or Health Insurance

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.
Potential pay for this position ranges from $143,000.00 - $243,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.

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About Prime Therapeutics

Sourced by ZipRecruiter

Prime Therapeutics, located in Eagan, MN, is a pharmacy benefits management company that has been serving the healthcare industry since its foundation. They are an integral participant in the medical sector, specifically in the realm of health insurance. They focus on providing innovative pharmacy benefits and services to more than 30 million members nationwide. Besides their main pharmacy benefit management, they offer mail service pharmacy, specialty pharmacy, benefits management, and consultative engagement services to ensure individuals have continuous access to affordable prescription drugs. Prime Therapeutics, founded around three decades ago, has grown to stand out as a leader in its industry, thanks to its commitment to improving the health of its clients.

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Eagan, MN, US

Year founded

1987

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