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Remote Customer Retention Jobs in Modesto, CA (NOW HIRING)

Float Health

Intake Specialist

Modesto, CA · On-site +1

$48K - $50K/yr

Customer service is central to this position. As the first point of contact for patients ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Modesto, CA

Remote Customer Retention information

See Modesto, CA salary details

$11

$19

$33

How much do remote customer retention jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote customer retention in Modesto, CA is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.76 per hour, depending on experience, location, and employer.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What cities near Modesto, CA are hiring for Remote Customer Retention jobs?

Cities near Modesto, CA with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you
Infographic showing various Remote Customer Retention job openings in Modesto, CA as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $39,558 per year, or $19 per hour.

Account Development Manager

Modesto, CA • Remote

The Pittsburgh Paints Co
See more jobs at The Pittsburgh Paints Coexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

New

Job description

The Opportunity 

The Account Development Manager is a key member of the US Commercial team responsible for driving sales growth through assigned Pittsburgh Paints Store accounts. This role focuses on expanding existing business, developing new customer relationships, and increasing product adoption across an assigned territory. 

This is a remote/field-based sales position in the Modesto, CA market requiring strong relationship-building skills, a growth mindset, and the ability to identify and capture new business opportunities. 

Key Responsibilities 

  • Drive sales growth by expanding existing accounts, increasing product adoption, and achieving territory sales goals 
  • Develop new business opportunities through prospecting, customer outreach, and relationship-building 
  • Build and maintain strong customer partnerships to increase retention and minimize sales loss 
  • Create and execute territory sales plans to maximize market coverage and prioritize high-value opportunities 
  • Utilize consultative selling techniques to understand customer needs and recommend solutions 
  • Improve profitability by managing pricing opportunities, discounts, margins, and overall territory performance 
  • Track sales activity, customer engagement, forecasts, and performance metrics using CRM tools and reporting systems 
  • Educate customers on products, promotions, and solutions to increase engagement and sales 
  • Collaborate with internal teams including Operations, Corporate Account Managers, Marketing, and Customer Service to support customer success 
  • Represent the Pittsburgh Paints Company brand professionally through customer interactions and field activities 

Qualifications 

  • High school diploma or GED required 
  • Sales experience required; outside sales experience preferred 
  • Strong prospecting skills with a “hunter” mentality and passion for winning new business 
  • Experience with CRM systems preferred 
  • Coatings or related industry experience a plus 
  • Ability to travel daily within assigned territory 
  • Valid driver’s license required 
  • Strong communication, relationship-building, and problem-solving skills 
  • Ability to adapt quickly and thrive in a fast-paced environment 
  • Bilingual in Spanish highly preferred 

Success Factors 

The ideal candidate demonstrates: 

  • Strong drive to achieve and exceed sales goals 
  • Customer-focused approach with the ability to understand market needs 
  • Action-oriented mindset with a passion for results 
  • Ability to build trust and strong partnerships 
  • Coachable, collaborative, and team-oriented approach 
  • Energy, responsiveness, and the ability to succeed in a dynamic sales environment 

Salary range is $65k-105k plus bonus. 

 Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).  

The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.  

   

PPC Participates in a Fixed and Variable Rate (FAVR) program.  With FAVR, you drive your own car and receive tax-free reimbursements that cover both fixed costs (like insurance) and variable costs (like gas), giving you more choice and equity in your vehicle.