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Remote Customer Retention Jobs in Elizabeth, NJ (NOW HIRING)

Kapitus

Manager, Customer Retention Solutions

New York, NY ยท On-site +1

$75K/yr

... Customer Retention Solutions is responsible for staffing and managing the sales renewal team ... in a remote/hybrid environment. Candidates must be located in the tri-state area (New York, New ...

Anytime Fitness

Customer Service

Manhattan, NY ยท Remote

$18 - $19/hr

Position Overview As a Remote Customer Service / Member Support Representative for Anytime Fitness ... Support overall member satisfaction and retention by providing friendly, helpful, and professional ...

Adlecta

Customer Support Agent

Manhattan, NY ยท Remote

$20.75 - $27.50/hr

This role is central to individual sales conversion, customer retention, and community outreach ... Work Schedule & Location Full-time, remote position Monday to Friday, 10:00 AM - 6:00 PM Eastern ...

Standard Metrics

Customer Success

Manhattan, NY ยท On-site +1

$140K - $190K/yr

... customer retention, and contract renewal. You will become a trusted advisor to some of our most ... While we are a remote-first company and build our communication, processes, and structures with a ...

EnthuZiastic

Growth Hacker - Remote

Elizabeth, NJ ยท Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Edison, NJ ยท Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

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How much do remote customer retention jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer retention in Elizabeth, NJ is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are popular job titles related to Remote Customer Retention jobs in Elizabeth, NJ? For Remote Customer Retention jobs in Elizabeth, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Elizabeth, NJ look for? The top searched job categories for Remote Customer Retention jobs in Elizabeth, NJ are:
What cities near Elizabeth, NJ are hiring for Remote Customer Retention jobs? Cities near Elizabeth, NJ with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Customer Retention Specialist - Remote

Customer Retention Specialist - Remote

ACHIEVE TEST PREP

Newark, NJ โ€ข On-site, Remote

Full-time

Posted 15 days ago

Job description

Job Description
About the Company
We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Most working adults struggle to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the most significant impact is the nursing profession.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We are dedicated to fostering an inclusive workplace, where diversity is celebrated and equal opportunity is the cornerstone of our culture.
Only ONE position is available and it will be awarded to the best qualified candidate
About the Role
Are you a natural problem solver with the ability to turn "yes" into "no"? Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success Team. This is a highly competitive opportunity with only one open slot available, and it will be awarded to the best qualified candidate.
The ideal candidate will bring proven critical thinking, problem-solving abilities, and hands-on experience in call center, retention, collections, or roles. In this position, you'll play a vital role in enhancing the customer experience, maintaining satisfaction, and applying proven retention strategies to help customers stay engaged while driving revenue growth.
Role and Responsibilities:
  • Initiate outbound calls to retain customers and collect payments over the phone
  • Provide resolution to customer issues or concerns by asking probing questions.
  • Identify the root cause of why a customer is choosing to leave the program.
  • Attempt to overcome objections and retain customers with approved responses and solutions
  • Ability to be effective in negotiation skills to net results and meet productivity objectives
  • Researching and selling company's products and offers most likely to help customers
  • Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
  • Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches)
  • Assist in maintaining and monitoring electronic data for established customers
  • Assist with administrative duties and projects as assigned within the Department

Desired Qualifications:
  • Must be highly motivated and eager to earn hourly rate plus commission
  • Must be able to write and speak fluently in English & have superior phone etiquette skills
  • Flexible schedules are available Monday through Friday 12:00 PM - 8:00 PM EST
  • Professional sales or retention experience
  • Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
  • Experience handling difficult and irate customers
  • Problem-solving, critical thinking and decision making skills
  • Comfortable working with Google Suite products
  • Data Entry accuracy
  • Proficient in basic math skills

Job Details
Type: Full Time
Schedule: Flexible schedules are available weekdays between 10 AM and 8 PM Eastern.
Salary: $7 p/h + commission
Remote: 100% Online; home-based OUTSIDE of the USA.

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