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Remote Customer Retention Jobs in Boca Raton, FL

INSURICA, Inc

Underwriter II

FL · On-site +1

$74K - $85K/yr

The Underwriter II is responsible for profitability, growth, and retention of assigned book of ... Review all activities relating to the public, customers, and companies to avoid issues involving ...

Carrier

Academy Travel Instructor

FL · On-site +1

$64K - $129K/yr

... and customers. This is a remote role within the U.S. Candidate must be near a major airport for ... Establish/Showcase a signature teaching style that maximizes student engagement and retention

CBIZ

Outside Sales Representative

West Palm Beach, FL · Remote

#LI-MV1 #LI-Remote CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle ... As appropriate, work with client service team to serve client and retain business * Communicate ...

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Remote Customer Retention information

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$10

$17

$30

How much do remote customer retention jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote customer retention in Boca Raton, FL is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are popular job titles related to Remote Customer Retention jobs in Boca Raton, FL? For Remote Customer Retention jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Boca Raton, FL look for? The top searched job categories for Remote Customer Retention jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Customer Retention jobs? Cities near Boca Raton, FL with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
National Manager, A&D & Commercial Sales

National Manager, A&D & Commercial Sales

Caesarstone

Pompano Beach, FL • On-site, Remote

$130K - $150K/yr

Full-time

Posted 3 days ago

Caesarstone rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

40th of 338 rated retail wholesalers

Job description

Description
*Candidates must reside in MA, IL, NY/NJ, NC, or FL
Position Summary
The National Manager, A&D & Commercial Sales is responsible for driving specification activity, commercial project development, revenue growth, and market share across the company's Architectural & Design (A&D) and Commercial Sales channels.
This leadership role oversees a team of A&D and Commercial channel managers and is responsible for coaching, performance management, pipeline development, forecasting, and execution of strategic sales initiatives. The position works closely with the National Accounts Manager and National Accounts Sales Team to support national account growth and maximize project opportunities.
The ideal candidate is a hands-on sales leader with experience in specification-driven selling and commercial project development. This individual must be skilled at building relationships with architects, designers, developers, builders, general contractors, and other key decision-makers while developing and leading a high-performing sales team.
Experience within the quartz, porcelain, stone, tile, surfacing, architectural products, or broader building materials industry is strongly preferred.
Essential Duties and Responsibilities
Sales Leadership & Business Development
  • Develop and execute strategies to increase specification activity, commercial project opportunities, and revenue growth.
  • Drive sales performance and market penetration across assigned territories and target market segments.
  • Build and maintain relationships with architects, designers, developers, builders, general contractors, and key commercial decision-makers.
  • Identify new business opportunities, emerging market trends, and competitive threats.
  • Drive specification adoption and project opportunities for the company's quartz and porcelain surfacing products.
  • Collaborate with the National Accounts Manager and National Accounts Sales Team to identify and maximize national account opportunities.
  • Support major project pursuits and strategic growth initiatives.
  • Ensure alignment of sales activities with company objectives and Annual Operating Plan (AOP) goals.

Team Leadership & Development
  • Lead, coach, and develop a team of A&D and Commercial Sales Representatives.
  • Conduct regular field travel and joint sales calls to support account development, project advancement, and territory growth.
  • Monitor individual and team performance against established goals.
  • Provide ongoing coaching, mentorship, and professional development opportunities.
  • Conduct performance evaluations and support employee development plans.
  • Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
  • Recruit, onboard, and retain top-performing sales talent.

Project & Pipeline Management
  • Support project tracking, specification conversion, and opportunity management throughout the sales cycle.
  • Partner with representatives to advance projects from specification through project completion.
  • Maintain visibility into project pipelines and key growth opportunities.
  • Drive forecasting accuracy and ensure healthy pipeline development across all territories.
  • Utilize CRM tools to track activity, opportunities, specifications, and project progress.

Operational Excellence
  • Lead forecasting, pipeline reviews, and sales planning activities.
  • Ensure CRM compliance, reporting accuracy, and data integrity.
  • Support annual budgeting, territory planning, and resource allocation efforts.
  • Coordinate with Marketing, Operations, Customer Service, Product Management, and Credit teams to ensure customer success and operational effectiveness.
  • Maintain proper stewardship and utilization of company assets and resources.

Cross-Functional Collaboration
  • Partner with Sales Leadership, Marketing, Product Management, and Operations to support strategic growth initiatives.
  • Provide competitive intelligence, market insights, and customer feedback to internal stakeholders.
  • Represent the company at industry events, trade shows, professional organizations, and networking opportunities.
  • Maintain strong communication and alignment with senior leadership.
  • Share best practices and support collaboration across the broader sales organization.

Salary Range
The anticipated total compensation range for this position is between $130,000 and $150,000, which includes a base salary and an incentive bonus opportunity. Base compensation within this range is determined based on job-related knowledge, skills, experience, and geographic location.
Location: Remote - Candidates must reside in MA, IL, NY/NJ, NC, or FL and live within reasonable commuting distance of a major airport. Frequent national travel required (50-70%).
Travel: 50-70% Nationwide
Requirements
Qualifications
  • Minimum of 10 years of successful sales experience within commercial building products, surfacing materials, architectural products, stone, tile, flooring, cabinetry, or related industries.
  • Minimum of 5 years of sales leadership experience managing field-based sales representatives.
  • Proven success in A&D, specification, commercial, or project-driven sales environments.
  • Demonstrated ability to coach, develop, and motivate high-performing sales teams.
  • Strong understanding of commercial construction, specification selling, project management, and business development.
  • Experience building relationships with architects, designers, developers, builders, general contractors, and ownership groups.
  • Proven track record of achieving or exceeding revenue, specification, and profitability objectives.
  • Excellent leadership, communication, presentation, negotiation, and organizational skills.
  • Strong forecasting, pipeline management, and CRM proficiency.
  • Ability to travel extensively throughout the United States.
  • Must reside on the East Coast within reasonable commuting distance of a major airport.
  • Bachelor's degree in Business, Marketing, Construction Management, or a related field preferred.

Preferred Qualifications
  • Experience in quartz, porcelain, natural stone, tile, surfacing materials, or other specification-driven building products.
  • Experience working with national account programs and large commercial project opportunities.
  • Knowledge of the A&D community, commercial construction process, and project specification lifecycle.
  • Experience leading geographically dispersed sales teams.

OUR COMPANY VALUES
People First
We treat one another with fairness and respect, prioritize health and safety, and consistently create opportunities for personal and professional growth.
Accountability
We take collective ownership of our actions, our business, and our future.
Innovation
We embrace fresh thinking and pursue breakthrough ideas that drive value and progress.
Winning Spirit
We approach our work with enthusiasm and a can-do attitude, striving for excellence and celebrating success together as a team.
Why Join Us
Join an industry leader in premium quartz and porcelain surfacing products and play a key role in shaping the future of our A&D and Commercial Sales organization. This is an opportunity to lead a talented team, influence high-profile commercial projects, and drive strategic growth across a rapidly expanding national business.
EEO STATEMENT
Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under federal, state, or local laws.
Employment may be contingent upon a background check, drug test, signed employment agreement, or other job-related requirements.
DISCLAIMER
The above statements describe the general nature and level of work performed. They are not an exhaustive list of responsibilities, duties, or skills required. The company reserves the right to assign additional tasks as needed.

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