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Remote Customer Retention Jobs in Boca Raton, FL

Enumerate

Accounting Manager

Fort Lauderdale, FL · On-site +1

If remote, 20% travel to Fort Lauderdale, Florida is expected. Prior experience with HOA accounting ... Build strong, professional relationships that drive customer confidence and retention. * The person ...

Synnex

Renewals Supervisor - CCA

Miramar, FL · On-site +1

... and net revenue retention targets while elevating customer experience. "Let's Achieve Great ... Professional environment (Remote). * Supports the CCA region; working hours aligned to regional ...

New

EverCommerce

Analyst, Growth

Boca Raton, FL · On-site +1

$75K - $85K/yr

... retention. Its modern digital and mobile applications create predictable, informed, and convenient ... Conduct market, customer, and competitive research to inform business decisions * Analyze internal ...

EverCommerce

Analyst, Growth

Lake Worth, FL · On-site +1

$75K - $85K/yr

... retention. Its modern digital and mobile applications create predictable, informed, and convenient ... Conduct market, customer, and competitive research to inform business decisions * Analyze internal ...

LifeWise Academy

Florida Program Coach

West Palm Beach, FL · On-site +1

$50K/yr

This is a remote position for candidates living in Florida, providing the opportunity to cultivate ... Recruit and retain the right people * Train, coach and provide feedback * Develop team members and ...

BusRight

Learning Specialist

Fort Lauderdale, FL · Remote

Create systems for customer knowledge retention to maintain a high level of trust with customers ... Flexibility of remote work with a culture built on trust, relationships, and collaboration

Lennox International

Sales Engineer

West Palm Beach, FL · On-site +1

$94K - $150K/yr

... remote. Our Sales Engineer plays a key role in driving growth by developing new business ... Partner with customers to understand their needs and recommend the best refrigeration solutions ...

Lennox International

Sales Engineer

Fort Lauderdale, FL · On-site +1

$94K - $150K/yr

... remote. Our Sales Engineer plays a key role in driving growth by developing new business ... Partner with customers to understand their needs and recommend the best refrigeration solutions ...

Cityview Helicopter Tours

Engineer

Fort Lauderdale, FL · On-site +1

Client Satisfaction / Retention: You will be the day-to-day contact for our clients, responsible ... This is a remote position. You will need a quiet place to hold calls (not Starbucks or similar)

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Remote Customer Retention information

See Boca Raton, FL salary details

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How much do remote customer retention jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote customer retention in Boca Raton, FL is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are popular job titles related to Remote Customer Retention jobs in Boca Raton, FL? For Remote Customer Retention jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Boca Raton, FL look for? The top searched job categories for Remote Customer Retention jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Customer Retention jobs? Cities near Boca Raton, FL with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Client Relationship Manager - Remote

Client Relationship Manager - Remote

HCM Unlocked

Boca Raton, FL • On-site, Remote

$90K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Position Overview
The Client Relationship Manager role is crucial in ensuring our clients' expectations are met while building strong, lasting business relationships. The CRM will act as a bridge between the client and internal teams, advocating for client success by ensuring the client feedback is heard and addressed throughout the organization. The CRM will strive to enhance client satisfaction, retention, and business growth through strategic account management and exceptional service delivery.
Key Responsibilities | Essential Job Functions
Client Relationship Management:
  • Develop a deep understanding of client goals and business objectives, positioning HCM software optimization as a strategic solution.
  • Act as the client's advocate within the organization, ensuring their needs are prioritized and met. Serve as the voice of the client within the organization.
  • Build and maintain strong relationships with client leadership to enhance their experience and satisfaction.
  • Develop and implement effective strategies for client retention and satisfaction, utilizing feedback to drive continuous improvement.
  • Recognize and celebrate client milestones to strengthen relationships.

Client Success Strategies:
  • Own a book of complex client engagements, ensuring that Key Performance Indicators are met or exceeded while efficiently using internal tools and resources.
  • Utilize analytics to monitor client health scores, track engagement metrics, and identify at-risk clients for targeted retention efforts.
  • Proactively detect potential issues to client relationships and establish action plans to mitigate risks, collaborating with cross-functional teams as necessary.
  • Identify opportunities to improve internal processes and efficiencies to drive financial success of the client relationship.

Internal Collaboration:
  • Serve as an informal leader within the organization by mentoring and guiding colleagues, fostering a collaborative and high-performing environment.
  • Build strong cross-functional relationships to address client needs effectively and ensure transparency across teams.
  • Track and monitor request turnaround times, budgets, and deliverables, keeping all stakeholders informed and accountable as applicable.
  • Effectively manage client escalations, ensuring prompt resolution of issues while maintaining clear communication with all parties involved. Develop action plans to address concerns and prevent future occurrences.
  • Partner with the sales team to identify upsell or cross-sell products/services opportunities.

Value Add Services:
  • Stay informed on industry trends and major competitor activities and initiatives, providing valuable insights and recommendations to clients.
  • Prepare and present Executive Business Reviews (EBRs) to key decision-makers, highlighting successes, future initiatives, and opportunities for growth.

Qualifications, Education, and Experience
  • 3-5 years of experience in the HCM industry, client relationship management, project management, program management, or a similar role preferred.
  • Enthusiasm for driving positive changes and delivering exceptional client experiences.
  • Strong sense of ownership; ability to be empathetic towards the client when faced with tough conversations. Being able to tailor messages to all audiences.
  • Exceptional written and verbal communication skills.
  • Strong analytical skills with the ability to leverage data for decision-making.
  • Proficiency in basic MS Office tools (Word, Excel, Outlook, PowerPoint).
  • Experience preparing and presenting to executive-level stakeholders.

Key Performance Indicators (KPIs)
  • Net Promoter Score (NPS): Measure client loyalty and likelihood to recommend our services.
  • Client Satisfaction: Assess client satisfaction ratings based on client feedback and surveys.
  • Client Retention Rate: Track the percentage of clients retained over a specific period.
  • Book of Business: Monitor the revenue-generating client list, focusing on managing complexity and annual contract value.

Cognitive and Physical Demands
  • Daily/majority of the day: sitting, computer work, screen time, keyboarding, typing, wrist flexing/extension and other repetitive movements
  • Daily/consistent: Use of professional judgement in alignment with HCM Unlocked values and policies, ability to communicate effectively verbally and written, translate high level instructions into an executable process flow, and to complete medium to large projects with minimal assistance and supervision.
  • Frequently: Learning new software applications and recalling important processes

Compensation & Benefits
The salary range for this position is $90,000-$95,000 per year. This range is based on relevant experience, skills, qualifications, and market data, and represents our good faith estimate at the time of posting. We offer a comprehensive benefits package including health insurance (medical, dental, vision, and life), voluntary benefits, pet insurance, retirement plan, and PTO.
Our commitment to an inclusive workplace
HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization.
We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations. HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities.
HCM Unlocked participates in the E-Verify Employment Verification Program.

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