Remote Customer Retention Jobs in Florida (NOW HIRING)

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. 

We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025.

We are looking for a driven Enterprise Account Manager who thrives in a fast-paced environment and excels at growing long-term, strategic relationships with complex enterprise clients. This role is ideal for someone who can deeply understand client needs, ensure successful delivery and adoption, and identify opportunities to expand account value over time. You’ll play a key role in driving customer retention, satisfaction, and growth.

What You’ll Do:

Own Account Growth & Retention

• Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention.
• Identify expansion opportunities within existing accounts, including upsell and cross-sell initiatives.
• Develop deep understanding of client capital development plans. Develop and execute account plans aligned with clients’ capital programs and digital transformation goals.
• Partner with sales to support smooth handoff from early account relationships into long-term account ownership.
• Maintain accurate CRM records for account health, forecasting, and growth tracking.

Lead Strategic Client Engagements·      

• Act as the primary point of contact for enterprise clients throughout the customer lifecycle.
• Conduct regular business reviews to align on goals, performance, and ROI.
• Understand evolving customer challenges and position solutions to drive continued value.
• Maintain close relationships with operations to ensure successful project execution, services adoption, and ongoing utilization of solutions.

Build Trusted Relationships

• Establish yourself as a trusted advisor by demonstrating deep industry knowledge and business acumen.
• Develop deep, multi-threaded relationships throughout the account organization.
• Build strong relationships with senior stakeholders and decision-makers across client organizations.
• Navigate complex organizational structures to expand influence and engagement.
• Proactively address risks and ensure long-term customer success.

Collaborate Cross-Functionally

• Work closely with sales, product, and operations teams to deliver a seamless customer experience.
• Provide feedback from customers to inform product roadmap and go-to-market strategy.
• Advocate internally for customer needs and priorities.
• Contribute to a strong team culture by sharing insights and supporting peers.

Represent the Company

• Participate in client meetings, events, and conferences to strengthen relationships and grow accounts.
• Act as a credible voice in conversations around infrastructure modernization and digital transformation.

• 5–7 years of experience in enterprise/B2G account management or customer success
• Proven track record of growing and retaining large, complex accounts
• Public-sector client experience is a requirement. Experience in infrastructure-related sectors (e.g., utilities, transportation) is a plus
• Strong understanding of enterprise buying dynamics, procurement processes, and long project lifecycles
• Ability to manage multiple stakeholders across technical and business functions
• Comfortable working in a remote, high-growth environment
• Comfortable with frequent regional travel to engage face-to-face with clients
• Bachelor’s degree in Business, Engineering, or another relevant field

Key Strengths

• Relationship builder: You develop trust and credibility with stakeholders at all levels
• Strategic thinker: You align solutions with long-term customer goals and business outcomes
• Ownership mindset: You take full accountability for account success and growth
• Problem solver: You proactively identify challenges and drive solutions
• Collaborative: You work effectively across teams to deliver value
• Adaptable: You thrive in evolving, high-growth environments

$140,000 - $160,000 Base Salary + Variable Bonus

Location: Miami, FL or Seattle, WA

Ability to travel up to 30%

Exodigo encourages applications from qualified candidates of all backgrounds. We are an equal opportunity employer and consider all applicants without regard to characteristics protected under applicable federal, state, or local law, including race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or veteran status.

Why Join Us

• Opportunity to directly impact customer success and long-term growth
• Work with cutting-edge solutions transforming infrastructure and capital programs
• Collaborative, no-ego team environment focused on customer outcomes
• Remote-first culture with flexibility and autonomy

Our mission is to power the next era of underground exploration – saving time, money, lives, and the planet. We are focused, intentional, confident, and hard working. We solve big problems, but we are approachable, open-minded, and love hard questions.  

You can learn more about us on our website or check out this short video.  

Apply on our careers page, via Linkedin or send your resume to taylor.pomerantz@exodigo.ai