Remote Employment Type: Full-Time Compensation: 80K-100K About ABCO: ABCO Facility Maintenance is a ... Improve customer retention through proactive relationship management. * Serve as executive sponsor ...
Remote Employment Type: Full-Time Compensation: 80K-100K About ABCO: ABCO Facility Maintenance is a ... Improve customer retention through proactive relationship management. * Serve as executive sponsor ...
This is a fully remote position based in the United States and requires approximately 50% domestic ... performance management, and customer retention strategies. * Experience managing P&L ...
This is a fully remote position based in the United States and requires approximately 50% domestic ... performance management, and customer retention strategies. * Experience managing P&L ...
Sr. Specialist, Retention Marketing (Open to Remote)
Manchester, CT · On-site +1
$78K - $97K/yr
The Sr. Specialist, Retention Marketing leads the planning, execution, measurement, and day-to-day ... Serve as the primary CRM coordination partner for Creative, Merchandising, Ecommerce, Digital ...
Sr. Specialist, Retention Marketing (Open to Remote)
Manchester, CT · On-site +1
$78K - $97K/yr
The Sr. Specialist, Retention Marketing leads the planning, execution, measurement, and day-to-day ... Serve as the primary CRM coordination partner for Creative, Merchandising, Ecommerce, Digital ...
This is a remote role supporting the GolfNow platform, with regular in-market travel to engage golf ... Sales development, sales strategy, market expansion, or customer retention experience. * A college ...
This is a remote role supporting the GolfNow platform, with regular in-market travel to engage golf ... Sales development, sales strategy, market expansion, or customer retention experience. * A college ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Remote Customer Retention information
What is a remote customer retention specialist?
A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.
What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?
Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.
What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?
To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.
What is the difference between Remote Customer Retention vs Remote Customer Support?
| Aspect | Remote Customer Retention | Remote Customer Support |
|---|---|---|
| Primary Focus | Building long-term customer relationships and reducing churn | Assisting customers with immediate issues and inquiries |
| Skills Needed | Communication, relationship management, data analysis | Problem-solving, technical knowledge, communication |
| Work Environment | Customer engagement platforms, CRM tools | Helpdesk software, chat systems |
| Common Industry Usage | Retail, SaaS, subscription services | Tech support, e-commerce, telecom |
Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.
What are the most commonly searched types of Customer Retention jobs in Connecticut?
The most popular types of Customer Retention jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Customer Retention jobs?
Cities in Connecticut with the most Remote Customer Retention job openings:
ENTERPRISE SALES EXECUTIVE & ACCOUNT MANAGEMENT LEADER
Hartford, CT • Remote
ABCO MAINTENANCE INC. (BIC# 1854) •
Automotive Repair and Maintenance • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 14 days ago
Job description
ABCO Facility Maintenance
Location: Remote
Employment Type: Full-Time
Compensation: 80K-100K
About ABCO:
ABCO Facility Maintenance is a trusted provider of commercial facility maintenance, emergency response, and capital repair services. For over 35 years, we have partnered with multi-site commercial clients across retail, healthcare, industrial, logistics, manufacturing, restaurant, and commercial real estate sectors. As we enter our next phase of growth, we are seeking an experienced sales leader who can drive enterprise business development while leading a high-performing account management team.
This is a leadership position for someone who enjoys creating opportunities, building executive relationships, closing complex commercial agreements, and developing a team that delivers exceptional client experiences.
Position Summary:
The Senior Enterprise Sales Executive & Team Manager is responsible for developing new enterprise business, expanding existing strategic accounts, and leading the Account Management Team.
This individual will maintain an active sales pipeline while providing leadership, coaching, and accountability for the account management team.
The ideal candidate combines the mindset of a business developer with the leadership skills needed to build long-term customer relationships and scalable revenue growth.
Primary Responsibilities:
Enterprise Business Development
- Generate new enterprise opportunities through proactive prospecting, networking, referrals, and strategic outreach.
- Build relationships with executive decision-makers including C-suite executives, Facility Directors, Operations Leaders, Procurement Teams, and Real Estate professionals.
- Develop strategic account plans focused on long-term recurring revenue.
- Manage complex sales cycles from initial contact through contract execution.
- Build and maintain a healthy sales pipeline with accurate forecasting.
Strategic Account Growth:
- Develop growth strategies for existing national and regional customers.
- Identify opportunities for service expansion, additional locations, and cross and value added-selling.
- Conduct executive business reviews with key clients.
- Improve customer retention through proactive relationship management.
- Serve as executive sponsor for strategic customer relationships.
Team Leadership:
- Lead, coach, and develop the Account Management Team.
- Establish performance expectations, KPIs, and accountability.
- Mentor team members in customer service, account management, communication, and relationship development.
- Collaborate with Operations, Dispatch, Sub-Vendor Team, Project Management, Billing, and Executive Leadership to ensure outstanding client experience.
- Participate in recruiting, interviewing, onboarding, and performance management.
Success in This Role Looks Like:
- Consistently generating a pipeline of new qualified enterprise opportunities.
- Seeking out and securing new strategic commercial clients.
- Expanded revenue within existing customer accounts.
- Developed strong executive relationships with key decision-makers.
- Built a high-performing account management team focused on exceptional customer service and customer retention.
- Contributed significantly to ABCO's long-term growth strategy.
About Abco Maintenance
Sourced by ZipRecruiter
Industry
Automotive repair and maintenance
Company size
51 - 200 Employees
Headquarters location
New York, NY, US