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Remote Customer Representative Jobs in Grande Prairie, AB

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Remote Customer Representative information

See Grande Prairie, AB salary details

$9

$23

$49

How much do remote customer representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote customer representative in Grande Prairie, AB is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.48 per hour, depending on experience, location, and employer.

What is a remote customer representative?

Remote customer representatives are professionals who assist customers with their inquiries, issues, or requests from a location outside of a traditional office, often working from home. They use phone, email, chat, or other online platforms to provide support, answer questions, and resolve problems. This role requires strong communication skills, patience, and the ability to use various customer service tools and software. Employers value remote customer representatives for their ability to deliver quality service while reducing overhead costs.

What are the key skills and qualifications needed to thrive as a remote customer representative?

To thrive as a Remote Customer Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Strong soft skills such as empathy, patience, and self-motivation help you connect with customers and work independently. These qualities are essential for delivering effective customer support, resolving issues efficiently, and maintaining customer satisfaction from a remote setting.

What are some common challenges faced by remote customer representatives, and how can they be managed effectively?

Remote customer representatives often face challenges such as maintaining consistent communication with team members, managing time effectively without direct supervision, and handling customer inquiries across multiple digital channels. To manage these challenges, it's important to establish a structured daily routine, utilize collaboration tools like Slack or Microsoft Teams for regular check-ins, and prioritize clear, empathetic communication with customers. Employers may also provide ongoing training and virtual support to help representatives stay connected and continuously improve their skills.

What is the difference between Remote Customer Representative vs Remote Customer Service Agent?

AspectRemote Customer RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome office or remote call centersHome office or remote call centers
Industry UsageCommonly used across retail, telecom, banking, and tech sectorsWidely used in retail, telecom, and service industries
Job FocusHandling customer inquiries, providing product info, resolving issuesAssisting customers, troubleshooting, and resolving complaints

Both roles involve remote work handling customer interactions, but 'Remote Customer Representative' often emphasizes sales and product information, while 'Remote Customer Service Agent' focuses more on troubleshooting and support. They share similar credentials and work environments, making them closely related roles in the customer service industry.

Who is the best company to work for remotely?

For remote customer representatives, companies like Amazon, Apple, and Salesforce are known for offering flexible work arrangements, competitive pay, and comprehensive training. These organizations often provide remote onboarding, communication tools, and support to ensure effective customer service delivery.

What are popular job titles related to Remote Customer Representative jobs in Grande Prairie, AB?

For Remote Customer Representative jobs in Grande Prairie, AB, the most frequently searched job titles are:

What job categories do people searching Remote Customer Representative jobs in Grande Prairie, AB look for?

The top searched job categories for Remote Customer Representative jobs in Grande Prairie, AB are:

What cities near Grande Prairie, AB are hiring for Remote Customer Representative jobs?

Cities near Grande Prairie, AB with the most Remote Customer Representative job openings:

Remote Customer Representative jobs near you
Infographic showing various Remote Customer Representative job openings in Grande Prairie, AB as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $48,199 per year, or $23.2 per hour.

Functional Lead, Pension Calculation Implementation (remote)

Lifeworks

Grande Prairie, AB • On-site, Remote

Full-time

Medical, Life, Retirement

Posted 3 days ago

New

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join the TELUS Health retirement benefits implementation team as a functional lead.
In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan administration. Furthermore, you will act as a practice lead by effectively managing the deliverables of a team composed of business analysts and calculation verifiers.
This role requires solid expertise in benefit calculation engine configuration and good adaptability in order to familiarize yourself with our solution quickly within our growing team.

What's in it for you

  • Incomparable versatility in pension calculations and plan administration across Canadian and American markets

  • Deep expertise in an innovative and specialized field that sets you apart in the pension industry

  • Multiple implementation projects with leading clients across North America, expanding your portfolio and professional network

  • Flexibility to work from anywhere in Canada while maintaining a healthy work-life balance

  • Comprehensive benefits package

  • A corporate culture centered on mutual aid, social impact, well-being, and diversity

Primary Responsibilities

  • Represent the benefit calculation implementation team to project management

  • Determine and manage the priorities of their implementation team

  • Perform ongoing planning of deliverables considering the project scope

  • Proactively identify potential risks and issues

  • Be responsible for pension plan rules analysis documents

  • Provide technical support and supervise the configuration of the benefit calculation engine

  • Know the system configuration in order to position themselves as the calculation engine expert in our implementations

  • Support specialized technical stakeholders for data conversion and data collections

  • Work closely with the product development team

  • Contribute to the continuous improvement of our implementation processes

What You Bring

Requirements

  • University degree in actuarial science, mathematics, project management, or any other relevant field

  • 10+ years of relevant experience in defined benefit pension plans

  • Experience with Canadian and/or American pension plans

  • Mastery of retirement benefit calculations

  • Mastery of retirement benefit calculation engine configuration

  • Proficiency in Excel

  • Ability to travel to Canada and the United States

Assets

  • Knowledge of Azure DevOps or similar work management tools

  • Knowledge of VBA programming

  • Continuing education in actuarial science

Soft Skills

  • Excellent organizational skills

  • Strong problem-solving ability

  • Attention to detail

  • Ability to influence internal and external stakeholders

  • Leadership and ability to maintain team engagement

  • Ability to work in a team and independently

  • Coaching and resource development skills

  • Effective priority management

  • Ability to make decisions involving a certain level of risk

  • Ability to adapt your communication style to people with different levels of expertise

Salary Range: 95 000,00 - 125 000,00 CAD

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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