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Remote Customer Representative Jobs in Edmonton, AB

Aspire IT Systems LLC

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Account Executive - Remote - Canada

Edmonton, AB · Remote

CA$90K - CA$240K/yr

Remote, growth-focused, quota-carrying. Must be authorized to work in Canada without sponsorship ... Represent Aspire at customer meetings, partner sessions, and targeted industry events. What you ...

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Remote Customer Representative information

See Edmonton, AB salary details

$9

$23

$49

How much do remote customer representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer representative in Edmonton, AB is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer representative?

To thrive as a Remote Customer Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Strong soft skills such as empathy, patience, and self-motivation help you connect with customers and work independently. These qualities are essential for delivering effective customer support, resolving issues efficiently, and maintaining customer satisfaction from a remote setting.

Who is the best company to work for remotely?

For remote customer representatives, companies like Amazon, Apple, and Salesforce are known for offering flexible work arrangements, competitive pay, and comprehensive training. The best company depends on individual preferences, skills, and the specific remote work policies they have in place.

What is the difference between Remote Customer Representative vs Remote Customer Service Agent?

AspectRemote Customer RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome office or remote call centersHome office or remote call centers
Industry UsageCommonly used across retail, telecom, banking, and tech sectorsWidely used in retail, telecom, and service industries
Job FocusHandling customer inquiries, providing product info, resolving issuesAssisting customers, troubleshooting, and resolving complaints

Both roles involve remote work handling customer interactions, but 'Remote Customer Representative' often emphasizes sales and product information, while 'Remote Customer Service Agent' focuses more on troubleshooting and support. They share similar credentials and work environments, making them closely related roles in the customer service industry.

What are some common challenges faced by remote customer representatives, and how can they be managed effectively?

Remote customer representatives often face challenges such as maintaining consistent communication with team members, managing time effectively without direct supervision, and handling customer inquiries across multiple digital channels. To manage these challenges, it's important to establish a structured daily routine, utilize collaboration tools like Slack or Microsoft Teams for regular check-ins, and prioritize clear, empathetic communication with customers. Employers may also provide ongoing training and virtual support to help representatives stay connected and continuously improve their skills.

What is a remote customer representative?

Remote customer representatives are professionals who assist customers with their inquiries, issues, or requests from a location outside of a traditional office, often working from home. They use phone, email, chat, or other online platforms to provide support, answer questions, and resolve problems. This role requires strong communication skills, patience, and the ability to use various customer service tools and software. Employers value remote customer representatives for their ability to deliver quality service while reducing overhead costs.
What are the most commonly searched types of Customer Representative jobs in Edmonton, AB? The most popular types of Customer Representative jobs in Edmonton, AB are:
What are popular job titles related to Remote Customer Representative jobs in Edmonton, AB? For Remote Customer Representative jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Representative jobs in Edmonton, AB look for? The top searched job categories for Remote Customer Representative jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Customer Representative jobs? Cities near Edmonton, AB with the most Remote Customer Representative job openings:
Remote Customer Representative jobs near you
Infographic showing various Remote Customer Representative job openings in Edmonton, AB as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,199 per year, or $23.2 per hour.

Remote - Bilingual Customer Service Representative

NTT DATA Services

Edmonton, AB • Remote

CA$20.50/hr

Other

Medical, Dental, Vision

Posted 7 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

115th of 221 rated it services

Job description

Req ID: 384677 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

 

A Career at NTT DATA Means:

 

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We're glad you asked!

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities

Position Overview:

The Bilingual Customer Service Representative is responsible for providing telephonic support to Shareholders, their representatives, and the investment community. Ensure all activities, including those that contribute to the satisfaction of customers, are met.

 

Position: Bilingual Customer Service Representative

Position Status: Full Time - Remote

Hours of Work: Monday-Friday 8:00am-6:30pm EST

Location of Hires: Open to candidates residing in Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island.

Rate of Pay: $20.50/HR Bilingual (English / French)                            

Responsibilities:

  • Answer incoming telephone inquiries in accordance with Call Center guidelines. 
  • Follow up on escalated calls, as required.
  • Submit fulfillments or research cases for callers' inquiries if applicable.
  • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries.
  • Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders.
  • Responsible for taking monthly refresher training and taking monthly quizzes.
  • Ensure compliance with policies and procedures and regulatory requirements.
  • Maintain a professional tone and positive attitude to callers.
  • Responsible for answering a minimum of 50 calls daily for various entry level product lines (queues) and developing skills for advance queues. 
  • Responsible for answering calls for a baseline of 7 hours daily.
  • A self-starter and takes the initiative to take on new projects and additional responsibilities.
  • Other duties and responsibilities as assigned.

 

Requirements:

 

  • Strong communication skills (written, verbal and listening)
  • Bilingualism (English/French) required. 
  • High School Diploma/equivalent education
  • 1 - 3 years call center experience with heavy call volume
  • Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills
  • Able to endure prolonged seating/standing associated with the performance of essential functions.
  • Highly self-motivated, self-reliant, self-competitive, and will push themselves to exceed expectations.
  • Has a strong ability to take action to meet and exceed customer expectations with integrity.
 

Working From Home Requirements:

  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
  • You must be connected via Ethernet port and not by Wi-Fi.
  • Ability to download and use the Google Authenticator app.
  • Must have IOS 11 or Android version 10 (or newer). 

This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#BIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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