ZipRecruiter

Log In

2

Remote Customer Feedback Jobs in Cape Cod, MA (NOW HIRING)

YO AI Labs

Product Owner - Remote

Boston, MA · Remote

$120 - $200/hr

Remote Role Summary We are seeking a strong Product Owner to work with engineering, data, and ... Use customer feedback and product data to improve the product. * Partner closely with engineering ...

New

YO AI Labs

Product Owner - Remote

Boston, MA · Remote

$120 - $200/hr

Remote Role Summary We are seeking a strong Product Owner to work with engineering, data, and ... Use customer feedback and product data to improve the product. * Partner closely with engineering ...

New

next page

Showing results 1-20

All JobsCustomer Feedback JobsRemote Customer Feedback JobsRemote Customer Feedback Jobs in Cape Cod, MA

Remote Customer Feedback information

See Cape Cod, MA salary details

$10

$20

$28

How much do remote customer feedback jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer feedback in Cape Cod, MA is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.40 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Feedback vs Remote Customer Service Representative?

AspectRemote Customer FeedbackRemote Customer Service Representative
Primary RoleCollects and analyzes customer feedback to improve products/servicesHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, data analysis, feedback collection toolsCommunication, problem-solving, product knowledge
Work EnvironmentRemote, often flexible hours, focused on feedback platformsRemote, customer interaction via chat, email, or phone
Common CertificationsCustomer experience, survey tools, data analysisCustomer service, communication skills

While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Feedback jobs in Cape Cod, MA?

For Remote Customer Feedback jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Feedback jobs in Cape Cod, MA look for?

The top searched job categories for Remote Customer Feedback jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Customer Feedback jobs?

Cities near Cape Cod, MA with the most Remote Customer Feedback job openings:

Remote Customer Feedback jobs near you
Infographic showing various Remote Customer Feedback job openings in Cape Cod, MA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,911 per year, or $20.1 per hour.

Customer Engagement Manager, Meal Programs (Remote)

ezCater, Inc

Boston, MA • On-site, Remote

$95K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago

Key responsibilities

  • Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.

  • Serve as the primary point of contact and strategic partner for accounts, building trusted relationships with account admins and key stakeholders.

  • Conduct regular business reviews with accounts to align on goals, surface value delivered, and identify opportunities to deepen the relationship.

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.
We're looking for a Customer Engagement Manager to join our Growth team and own retention for our high value Meal Program accounts. This is an individual contributor role focused on proactively building deep customer relationships, driving account retention, and serving as the primary strategic partner for ezCater's top Meal Program customers.
What You'll Do:
  • Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.
  • Serve as the primary point of contact and strategic partner for your accounts after AE handoff, building trusted relationships with account admins and key stakeholders so ezCater has an active partner inside each account.
  • Conduct regular business reviews (in person and virtually) with accounts to align on goals, surface value delivered, and identify opportunities to deepen the relationship.
  • Escalate to cross functional partners when service, delivery, restaurant variety, and order accuracy issues arise, coordinating across internal teams on behalf of the customer.
  • Maintain accurate, up-to-date account records in Salesforce - including stakeholder maps, account health, risk factors, and next steps - so context is always visible and actionable.
  • Help refine the playbooks, signals, and model for how ezCater retains its most valuable Meal Program customers over time.
  • Advocate internally for product and service improvements based on direct customer feedback and usage patterns.
  • Use AI tools in your day-to-day work to prioritize accounts, personalize outreach, summarize customer feedback, and surface next best actions - while applying strong judgment and maintaining a high-quality customer experience.

What You Have:
  • 5+ years of experience in consultative sales, account management, strategic customer relationships, in a B2B, SaaS, marketplace, or service-driven environment.
  • Proven track record managing a book of business with accountability for retention.
  • Experience prioritizing accounts and executing proactive outreach plans with urgency and sound judgment.
  • Strong relationship-building skills with the ability to earn trust and influence across a range of customer stakeholders - from day-to-day admins to executive sponsors.
  • Comfort working cross-functionally with sales, support, operations, and product teams to solve problems and deliver for customers.
  • Strong organizational skills and attention to detail, with the ability to manage multiple accounts, priorities, and follow-ups at once.
  • A data-informed approach, with the ability to translate account signals and customer feedback into action.
  • Experience using Salesforce to manage account activity, document insights, track opportunities, and maintain account hygiene.
  • A "figure it out" mentality that drives you to take ownership in the face of ambiguity. You're not afraid to fail and do better the next time.
  • Willingness to travel ~25% of the time.
  • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total targetcash compensation range for this position, including base salary and bonus target, is $95,000-$130,000 annually.*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You'll Get from Us:
You'll get a terrifically compelling experience in an innovative, high performing environment. You'll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.
Oh, and you'll get all this: Market competitive salary, stock options that you'll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you're in our office, and knowing that you helped transform the food for work space.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.
For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.
#BI-Remote

Apply