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Remote Customer Experience Jobs in Inkster, MI (NOW HIRING)

Hello Innovation

Customer Happiness Hero (Remote)

Detroit, MI · Remote

$16.50 - $22.25/hr

Customer experience is different at Hello Innovation. We cut the red tape, ditch the corporate BS, ... This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules ...

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See Inkster, MI salary details

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How much do remote customer experience jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer experience in Inkster, MI is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What are popular job titles related to Remote Customer Experience jobs in Inkster, MI?

For Remote Customer Experience jobs in Inkster, MI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience jobs in Inkster, MI look for?

The top searched job categories for Remote Customer Experience jobs in Inkster, MI are:

What cities near Inkster, MI are hiring for Remote Customer Experience jobs?

Cities near Inkster, MI with the most Remote Customer Experience job openings:

Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Inkster, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,592 per year, or $17.6 per hour.

Lead Application Engineer Metal Can Packaging

Henkel AG & Co. KGaA

Warren, MI • Remote

Full-time

Re-posted 19 days ago

Job description

At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil, 'all, Loctite, Snuggle, and Schwarzkopf and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.  
This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.  
Dare to learn new skills, advance in your career and make an impact at Henkel.  
What youll do
  • Responsible for product recommendations, customized product solutions, new product trials, training and troubleshooting for customers.  Consult with customers on solutions generating value for their use cases.
  • Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
  • Work with application equipment to provide solutions to enhance customer can making related processes
  • Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
  • Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
  • Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
  • Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
  • May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
  • Responsible for products application / technical training and coaching of field sales forces and customers
  • Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
  • Promote internally SBU innovations and best learnings cross accounts

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