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Permanent Remote Call Monitoring Jobs in Inkster, MI

BeneSys, Inc.

Specialty Claims Analyst (Troy, MI)

Troy, MI · Remote

$21 - $24/hr

Research payments according to plan rules to respond to members requests for payment of claim; call ... Permanent Remote position (No in-office days). Competitive Benefits and Compensation Package * 12 ...

BeneSys, Inc.

Claims Analyst (Troy, MI)

Troy, MI · Remote

Monitors inventory to ensure turn-around-times are maintained and department goals are achieved ... Permanent Remote position (No in-office days). Competitive Benefits and Compensation Package * 15 ...

New

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

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Permanent Remote Call Monitoring information

See Inkster, MI salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for permanent remote call monitoring in Inkster, MI is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Inkster, MI?

For Permanent Remote Call Monitoring jobs in Inkster, MI, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Inkster, MI look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Inkster, MI are:

What cities near Inkster, MI are hiring for Permanent Remote Call Monitoring jobs?

Cities near Inkster, MI with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Inkster, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,515 per year, or $16.1 per hour.

Specialty Claims Analyst (Troy, MI)

BeneSys, Inc.

Troy, MI • Remote

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

BeneSys rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

150th of 492 rated business services

Job description

Specialty Claims Analyst (Troy, MI)
Summary - The Specialty Claims Analyst will process Disability, SUB, Flex, and Death claims. Provide support for WEX health card users and receive documentation from members through e-mail, fax or by hard copy mail to correctly process submitted claims. Assists with customer service.
Applicants for this remote role will only be considered if they live in these locations: Illinois, Indiana, Iowa, Kentucky, Michigan, Missouri, Ohio, Oregon, Pennsylvania, Wisconsin.
Essential Duties and Responsibilities include but not limited to
  • Process Flex claims in the appropriate amount of time to ensure that member receives payment in a timely manner according to the rules of the plan.
  • Coordinate with Eligibility by informing them of payouts of SUB and Disability benefits to update disability credit hours.
  • Work with the Local Halls to determine benefits for weekly SUB payments.
  • Prepare and send Disability and SUB Reports to the Local Halls on a weekly basis.
  • Determine benefits for multiple groups to process claims correctly, and retrieve documentation required by each group for payments to go out; outcome is either the issuing of a check or sending letters of rejection with proper appeal procedures.
  • Work with Pension to coordinate retirement dates, to avoid overlapping payments of both Pension and Disability simultaneously.
  • Document Disability and SUB dates to avoid overpayments; request refunds from members when overpayments are made.
  • Run checks on assigned days weekly, for SUB, Disability, Flex and Death Benefits, advise Operations of these check runs, and coordinate with accounting on the release of checks.
  • Process stops payments, voids and refunds for all benefit types.
  • Provide back-up for Customer Service and Eligibility; take calls in assigned queue for SUB, Disability, Flex and Death Claims.
  • Research payments according to plan rules to respond to members requests for payment of claim; call back members with result. Ensure the member that claim was processed correctly, and the maximum benefit was received.
  • Process death applications and gather information needed for different life insurance carriers for processing of death benefits.
  • Maintain claims processing quality standards of at least 98%.
  • Maintain claims turnaround times as defined by Specialty Claims Management based on type of claim assigned (claim TAT varies based on SUB, MRA, disability or death)
  • Support Plan Manager/Associates as needed.
  • Regular and predictable attendance is an essential function of this job.
Qualifications - Individual must be skilled in medical claims processing and knowledge of medical terminology. Have two (2) years of experience in a related field, required. Good reasoning and phone skills. Proficient in Microsoft office.
Applicants for this remote role will only be considered if they live in these locations: Illinois, Indiana, Iowa, Kentucky, Michigan, Missouri, Ohio, Oregon, Pennsylvania, Wisconsin.
Education and/or Experience - High School diploma or GED equivalent. Prior claims experience preferred.
Language Skills - Ability to read and interpret the plan rules as outlined in the SPD (Summary Plan Description), user manuals and department rules amp; procedures. Ability to communicate with members, union officials and co-workers the plan rules and procedures to process amp; issue Disability and SUB payments.
Mathematical Skills - Ability to calculate hours and SUB Credits to properly process claims for payment. Ability to determine tax amounts on payments.
Reasoning Ability - Ability to calculate and determine eligibility amp; benefits available according to multiple plan rules to process claims for payment.
Work Schedule - Full time. Monday - Friday, 7:30am - 4:00 pm. Permanent Remote position (No in-office days).
Competitive Benefits and Compensation Package
  • 12 paid holidays
  • Paid Time Off (PTO)
    • Pro-rated during first year of employment
    • 15 days of PTO provided in the next calendar year!
  • 3 days paid bereavement
  • Up to 20 days paid jury leave
  • Medical, dental, and vision insurance, with option for dependent coverage
  • Company-paid basic life, short-term disability, long-term disability, and AD amp;D insurance
  • 401k with employer match
  • Tuition reimbursement program
  • Career development opportunities
  • Referral bonus for all successful full-time referrals
  • Annual opportunities for increases
Pay
The pay range for this position is $21.00 - $24.00 an hour. Actual salary is dependent on skills, experience, education, and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
  • Collaboration: working together across 31 locations to achieve the best for the company and our clients
  • Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
  • Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA amp; EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

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About BeneSys

Sourced by ZipRecruiter

Industry

Insurance and employee benefit funds

Company size

501 - 1,000 Employees

Headquarters location

Troy, MI, US

Year founded

1979

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