ZipRecruiter

Log In

2

Remote Customer Experience Representative Jobs (NOW HIRING)

haku

Customer Experience Representative

Miami, FL · Remote

$16.50 - $22.25/hr

Willingness to occasionally travel * 1-2 Years of Customer Success Experience MORE ABOUT HAKU haku is an all-in-one technology platform for event management, registration, fundraising, marketing, and ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Experience Representative Jobs

Remote Customer Experience Representative information

See salary details

$9

$18

$26

How much do remote customer experience representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote customer experience representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Representative, and why are they important?

To thrive as a Remote Customer Experience Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Outstanding active listening, empathy, and self-motivation help individuals excel in remote roles. These skills are vital to ensure customer satisfaction, efficient issue resolution, and consistent service quality in a virtual environment.

How does a Remote Customer Experience Representative effectively collaborate with team members while working from home?

Remote Customer Experience Representatives typically use digital communication tools, such as instant messaging platforms, video calls, and shared ticketing systems, to stay connected with their teams. Regular virtual meetings and scheduled check-ins help ensure alignment on company policies and customer service standards. Collaboration is also fostered through shared knowledge bases and peer support channels, where representatives can seek advice or escalate complex issues. This structure allows remote team members to maintain a strong sense of teamwork and provide consistent service to customers despite not being in a physical office.

What is a Remote Customer Experience Representative?

A Remote Customer Experience Representative is a professional who works from a remote location, such as their home, to assist customers with inquiries, issues, and feedback related to a company's products or services. Their primary role is to ensure customers have a positive experience by resolving problems, answering questions, and providing guidance via phone, email, chat, or social media. These representatives use various digital tools and communication platforms to interact with customers and often collaborate with other departments to address complex issues. Working remotely allows them flexibility while still delivering high-quality customer support.

What is the difference between Remote Customer Experience Representative vs Remote Customer Support Specialist?

AspectRemote Customer Experience RepresentativeRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical troubleshooting skills
Work EnvironmentHome office, customer interaction via phone, chat, emailHome office, technical support via phone, chat, email
Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware support
Common Search IntentCustomer experience, satisfaction, engagementTechnical issues, troubleshooting, product support

The Remote Customer Experience Representative focuses on enhancing customer satisfaction and engagement through communication and problem-solving, often in retail or service sectors. In contrast, the Remote Customer Support Specialist handles technical issues and troubleshooting, typically in tech-related industries. While both roles require strong communication skills and remote work setup, their primary focus and skill sets differ slightly based on industry and job responsibilities.

More about Remote Customer Experience Representative jobs
What cities are hiring for Remote Customer Experience Representative jobs? Cities with the most Remote Customer Experience Representative job openings:
What states have the most Remote Customer Experience Representative jobs? States with the most job openings for Remote Customer Experience Representative jobs include:
What job categories do people searching Remote Customer Experience Representative jobs look for? The top searched job categories for Remote Customer Experience Representative jobs are:
Remote Customer Experience Representative jobs near you
Infographic showing various Remote Customer Experience Representative job openings in the United States as of May 2026, with employment types broken down into 8% As Needed, 77% Full Time, and 15% Part Time. Highlights an 75% Physical, and 25% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Experience Representative I

Customer Experience Representative I

AssuranceAmerica

Atlanta, GA • On-site, Remote

$15.50 - $21/hr

Other

Posted 14 days ago

Job description

Customer Experience Representative

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.

This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.

This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.

Please note: This position is hiring exclusively for the 12:30 p.m. – 9:00 p.m. ET shift. Work arrangement depends on location: Atlanta, GA and McAllen, TX are hybrid; Nebraska is fully remote. All arrangements are subject to business needs.

About the Role

Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will:

  • Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
  • Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
  • Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
  • Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
  • Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
  • Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
  • Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.
About You
  • You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.
  • You're confident making independent decisions by analyzing multiple data points and applying sound judgment.
  • You consistently demonstrate integrity, professionalism, and accountability in everything you do.
  • You collaborate well with others and contribute positively to a team-oriented culture.

Required:

  • Bachelor's degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
  • Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.
  • Excellent PC skills.

Preferred:

  • Bilingual (English-Spanish).
  • Experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to navigate various departments of the organization's physical premises.

Apply