Remote Customer Experience Manager Jobs in Roy, UT

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team andcan'twait to discuss how we can help you find growth!

About the Customer Success Manager - Digital Ads:

MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will manage customer relationships, support advertiser success, and drive account retention and growth. This is an exciting opportunity for a customer-focused professional looking to build expertise in digital advertising, account management, and customer success.

Location:Ogden, UT Hybrid

What Will You Do?

• Manage a portfolio of advertiser accounts, serving as a trusted partner throughout the customer lifecycle.

• Support onboarding readiness and account activation to ensure successful platform adoption.

• Build and nurture advertiser relationships, driving long-term account health and customer satisfaction.

• Monitor account activity, identify retention risks, and recognize opportunities for account growth.

• Provide strategic guidance and performance insights to help customers achieve their business objectives.

• Coordinate issue resolution and follow-through with internal stakeholders to ensure a positive customer experience.

• Track active accounts, retention metrics, churn indicators, and account growth performance.

• Maintain accurate customer records, engagement history, and account notes within CRM systems.

• Participate professionally in client-facing and internal meetings, representing MarketStar with excellence.

• Other applicable duties as assigned.

What Will You Need to Succeed?

• 2-3 years of Customer Success Manager (CSM), account management, client success, or customer support experience.

• Experience managing customer relationships and driving account health and retention.

• Digital advertising, ad buying, media technology, or platform experience preferred.

• Strong consultative communication, relationship-building, and follow-through skills.

• Organized, detail-oriented, and disciplined with CRM management and account documentation.

• Ability to analyze account activity and identify retention risks and growth opportunities.

• Comfortable participating in client-facing discussions and presenting professionally in virtual meetings.

• English language proficiency required; Mandarin fluency preferred for international market coverage.

• Ability to work standard business hours aligned with assigned region.

• Results-oriented mindset with a commitment to customer success, retention, and growth objectives.

What We Offer:

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off policy

• Paid medical leave

• Child/Dependent care reimbursement

• Education reimbursement

• 401k match, hardship loan program, access to financial wellness advisor

• Comprehensive healthcare coverage including medical, dental, and vision

Compensation Range: $55,000 - $65,000 USD per year.

The hourly pay range for this position is $26.44USD. This pay structure may also include a variable bonuscomponentof $10,000.00 USD annually. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us atpeople.success@marketstar.com forassistance.