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Remote Customer Experience Manager Jobs in Rome, NY

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Remote Customer Experience Manager information

See Rome, NY salary details

$23.2K

$54.9K

$95.6K

How much do remote customer experience manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote customer experience manager in Rome, NY is $54,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $66,300.00 per year, depending on experience, location, and employer.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Rome, NY? For Remote Customer Experience Manager jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Rome, NY look for? The top searched job categories for Remote Customer Experience Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Customer Experience Manager jobs? Cities near Rome, NY with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,913 per year, or $26.4 per hour.

Project Manager- Multifamily

GLC Business Services

Fayetteville, NY • On-site, Remote

$115K - $135K/yr

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Project Manager- Multifamily – Lead Ground-Up and Multi-Family Construction for GLC Business Services


Job Overview

  • Company: GLC Business Services
  • Salary/Pay Rate: $115,000 to $135,000 per year plus Performance-Based Bonus
  • Location: Syracuse, NY (50% local Travel Required)
  • Job/Employment Type: Full Time
  • Project Scope: Commercial (Ground-Up & Multi-Family)
  • Mandatory Licences & Certifications: Valid Drivers License.


The Opportunity

You will serve as a premier operational leader, directing multiple high-profile ground-up and multi-family construction projects from preconstruction through final closeout. This high-impact role gives you the autonomy to manage substantial budgets and complex timelines while directly mentoring a dedicated project team. You will drive both project profitability and client satisfaction within an established company that actively invests in your professional growth.


How You Will Make an Impact

  • Lead, direct, and coordinate project teams to ensure peak operational efficiency and adherence to company standards.
  • Drive project profitability and timely execution by developing and actively managing comprehensive master project schedules.
  • Solicit, negotiate, and execute contracts with key subcontractors, vendors, and raw material service providers.
  • Manage overall project costs by reviewing change orders and preparing monthly cost-to-complete financial projections.
  • Foster and maintain deep client relationships to guarantee complete customer satisfaction and protect future business retention.
  • Provide ongoing leadership, performance support, and dedicated mentorship to Project Managers and Assistant Project Managers.


Required Qualifications & Experience

  • Deep project management experience leading complex, multi-phase structural developments safely and within budget.
  • Profound knowledge of construction documents, architectural blueprints, local building codes, and regulatory requirements.
  • Experience with Procore, or similar software.
  • Excellent verbal and written communication skills necessary for high-level client collaboration and business development.
  • Absolute willingness to travel up to 50% to various regional project sites.


Preferred Qualifications & Experience

  • Minimum of 5 years of related construction project management experience.
  • Associate or Bachelor's degree in Construction Management or a related engineering field.
  • Valid OSHA 30 certification
  • Proven track record managing ground-up and wood frame multi-family structural projects.
  • High level of proficiency utilizing Procore software for schedule tracking, cost-coding, and team documentation.
  • Demonstrated history of supervising staff and contributing to community engagement or recruitment initiatives.


Compensation & Benefits

  • Performance-based bonus opportunities tied directly to project success metrics.
  • 401(k) retirement savings program featuring a 50% company match.
  • Weekly pay cycle and overtime flexibility.
  • Comprehensive medical, dental, and vision insurance coverage options.
  • 100% employer-paid life and disability insurance protections.
  • Paid time off including company holidays, vacation, and sick leave.
  • Paid parental leave, relocation assistance, and travel per diem for remote assignments.
  • Corporate tech package including a provided smartphone or tablet.


About Us

GLC Business Services is a well-established, trusted name in general construction with a supportive, family-oriented culture. We believe in promoting from within and providing the continuous training, mentorship, and tools necessary for career growth. Our team celebrates success together through collaboration, respect, and mutual accountability.


GLC Business Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

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