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Remote Customer Experience Manager Jobs in Rome, NY

InsuraTec

Sales Representative (Remote)

Rome, NY · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... years of experience with CRM administration/support and contact center software operations ...

PenBay Media LLC

Remote Pilot Operator

Syracuse, NY · On-site +1

Experience as a computer operator, RPO, air traffic control specialist, or (student) pilot is ... Exceptional customer service orientation Ability to work productively with a wide range of people ...

Papco

Energy Procurement Analyst

Parish, NY · Remote

Remote (U.S.) About World Fuel At World Fuel, we help commercial and industrial customers navigate ... Experience reviewing contracts, pricing models, or supplier proposals. * Familiarity with CRM, ...

EnerSys

District Sales Manager

East Syracuse, NY · Remote

Remote Northeast-50% travel * Quartelry Incentive Pay * Paid time off plus paid holidays * Medical ... Experience using Salesforce or similar CRM platforms. * Proficiency in Microsoft Office (Outlook ...

Livetripexperience

Client Care Coordinator (Travel)

Utica, NY · Remote

$18.50 - $24/hr

You thrive in a remote environment where you manage your own workflow. * Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. * Passion: An interest in the travel ...

PAR Technology

Sr. Data Engineer

New Hartford, NY · Remote

$109K - $131K/yr

Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining ... Remote, United States Reports To: Engineering Manager What We're Looking For: Requirements:

PNC Bank

Product Manager Senior- Data Platform

Madison, NY · On-site +1

$138K - $183K/yr

We are all united in delivering the best experience for our customers. We work together each day to ... Manage and prioritize product backlog; write clear user stories/epics with defined acceptance ...

GLC Business Services

Project Manager- Multifamily

Minoa, NY · On-site +1

$115K - $135K/yr

Required Qualifications & Experience * Deep project management experience leading complex, multi ... Paid parental leave, relocation assistance, and travel per diem for remote assignments. * Corporate ...

GLC Business Services

Project Manager- Multifamily

Clay, NY · On-site +1

$115K - $135K/yr

Required Qualifications & Experience * Deep project management experience leading complex, multi ... Paid parental leave, relocation assistance, and travel per diem for remote assignments. * Corporate ...

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Showing results 21-40

All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Rome, NY

Remote Customer Experience Manager information

See Rome, NY salary details

$23.2K

$54.9K

$95.6K

How much do remote customer experience manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote customer experience manager in Rome, NY is $54,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $66,300.00 per year, depending on experience, location, and employer.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Rome, NY? For Remote Customer Experience Manager jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Rome, NY look for? The top searched job categories for Remote Customer Experience Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Customer Experience Manager jobs? Cities near Rome, NY with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,913 per year, or $26.4 per hour.

Sales Representative (Remote)

InsuraTec

Rome, NY • Remote

Full-time

Re-posted 27 days ago

Job description

Location: 100% Remote (Work From Home)

About InsuraTec:

InsuraTec is a leading provider in financial planning and insurance services. We’re looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities.

Key Responsibilities:

  • Account Management: Oversee client accounts to ensure high satisfaction and address needs promptly.
  • Client Relations: Develop and sustain strong client relationships, delivering customized solutions.
  • Client Retention: Foster client loyalty and maximize long-term client value.
  • Customer Support: Offer excellent support to resolve client inquiries and concerns.
  • Sales & Promotion: Market and sell life insurance products tailored to clients’ needs.
  • Sales Strategy: Plan and execute strategies to meet and surpass sales targets.
  • Lead Generation Support: Leverage provided marketing resources to generate leads.
  • Training Provided: Comprehensive training to help you obtain a life insurance license and sharpen sales skills.
  • Underwriting Collaboration: Work closely with underwriting to facilitate smooth policy issuance.
  • Remote Flexibility: Enjoy the freedom to work from home on your schedule.
  • Work-Life Balance: Achieve balance with our flexible hours.

Qualifications:

  • Entry-Level Friendly: No prior experience needed; we offer full training.
  • Self-Motivated: Must be highly driven and proactive in achieving goals.
  • Commission-Based: Earnings are based on performance, offering unlimited income potential.
  • No Cold Calling or Door-to-Door: Sales are inbound-focused with no cold calling or door-to-door.
  • Transparent & Inclusive: Commitment to integrity, transparency, and inclusivity in all interactions.
  • Relentless & Goal-Oriented: A determined attitude toward meeting and exceeding targets.
  • Self-Paced & Virtual: Control your career growth at your own pace with maximum flexibility.
  • Financial Services: Gain a foothold in the financial services industry, providing essential solutions to clients.
  • Full-Time Commitment: This is a full-time opportunity for those ready to commit to a career of growth and achievement.

If you’re looking to build a rewarding career with unlimited growth potential, and you have the drive to succeed, apply now to join InsuraTec Services Group. We are committed to supporting your personal and professional growth every step of the way.

InsuraTec is an Equal Opportunity Employer: We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Apply