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Remote Customer Experience Manager Jobs in Layton, UT

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

REsimplifi, Inc.

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Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... Creating and managing property listings * Searching public and internal listing databases

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Layton, UT

Remote Customer Experience Manager information

See Layton, UT salary details

$22.3K

$52.7K

$91.8K

How much do remote customer experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer experience manager in Layton, UT is $52,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,600.00 per year, depending on experience, location, and employer.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are popular job titles related to Remote Customer Experience Manager jobs in Layton, UT?

For Remote Customer Experience Manager jobs in Layton, UT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Layton, UT look for?

The top searched job categories for Remote Customer Experience Manager jobs in Layton, UT are:

What cities near Layton, UT are hiring for Remote Customer Experience Manager jobs?

Cities near Layton, UT with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Layton, UT as of June 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,695 per year, or $25.3 per hour.

Remote Customer Service Representative

Sweetepictravels

Salt Lake City, UT • Remote

$15.50 - $21/hr

Full-time

Re-posted 2 hours ago

Job description

Job description:

Overview

Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

  • Act as the main liaison for clients, providing exceptional service through various communication channels
  • Manage client inquiries related to insurance sales, benefits administration, and general account questions
  • Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
  • Negotiate terms and solutions with clients to meet their needs while aligning with company policies
  • Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
  • Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
  • Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

  • Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
  • Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
  • Familiarity with sales administration processes and analysis skills to interpret client data effectively
  • Knowledge of insurance sales or benefits administration is highly desirable
  • Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
  • Ability to work independently in a remote setting while maintaining high productivity and organization
  • Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote