Remote Customer Experience Manager Jobs in Decatur, GA

Tasks Tasks Tasks
The Team:
In our fast-paced and disruptive business world, one thing is more important than ever: A maximum focus on customer needs, combined with easy-to-use technology and streamlined processes to support the customer's brand and product experience.
With our holistic organizational know-how, MHP's Customer Relationship Management (CRM) team supports companies to enhance their customer engagement, drive sales growth, and optimize marketing strategies. With our combined strategy, technology, and process expertise, we ensure a comprehensive approach to CRM solutions.
The Role
Are you passionate about leveraging data to enhance customer relationships and drive business growth? Would you like to start your career in advising well-known automotive and manufacturing companies, as well as start-ups and scale-ups, on CRM strategies and implementations?
Welcome to MHP - join us to develop and implement groundbreaking CRM strategies, innovative products, and services for our clients!
We will enable you to grow in a challenging but supportive environment! Among other things, this is what MHP will offer you:

• Management consulting in the field of Customer Relationship Management (CRM) with a focus on automotive and manufacturing industries.

• Dynamic and international team.

• High performance through a strong community.

• Pioneering spirit through courage and motivation.

Responsibilities

• Utilize data analysis tools and techniques to extract insights and trends from customer data, contributing to the development of data-driven CRM strategies.

• Support in creating presentations, project plans, and documentation within various CRM projects.

• Assist in developing innovative CRM concepts and implementing sophisticated solutions, leveraging insights gained from data analysis.

• Support the CRM team with ongoing projects related to customer experience enhancement.

• Assist in market research and business development activities within the CRM domain.

• Join a highly motivated, young, and growing CRM team, contributing your expertise in data analysis to drive continuous improvement and innovation.

Qualifications Qualifications Qualifications
Education:

• Bachelor's or Master's Degree in Business Administration, Economics, Engineering, or equivalent education.

Experience:

• 1-2 years of previous experience in consulting or CRM.

• Proficient computer skills in MS Office (Word, Excel, PowerPoint), with strong emphasis on Excel.

• Proactivity and ability to work independently, with strong analytical, organizational, and time management skills.

Percentage of required travel: up to 100%
Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).
At a Glance At a Glance At a Glance
MHP Americas, Inc. is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
If you are an applicant from the state of California, please review the California Applicant Privacy Notice here .
Exclusive look behind the scenes Exclusive look behind the scenes Exclusive look behind the scenes
As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.
As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. More than 4,000 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.
The salary range for this role is $75,000-$105,000. However, it is important to note that at MHP, the compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors, including but not limited to education, experience, knowledge, and skillset. MHP reviews compensation regularly and may adjust base salaries to reflect market competitiveness.
In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized Porsche and VW leasing programs

How to apply? How to apply? How to apply?
With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).
By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.
Contact Contact Contact
You can reach our recruiting team at Recruiting-Americas@mhp.com