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Remote Customer Experience Cx Jobs in Boca Raton, FL

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Remote Customer Experience Cx information

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$11

$19

$28

How much do remote customer experience cx jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer experience cx in Boca Raton, FL is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.29 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

What are the most commonly searched types of Customer Experience Cx jobs in Boca Raton, FL?

The most popular types of Customer Experience Cx jobs in Boca Raton, FL are:

What are popular job titles related to Remote Customer Experience Cx jobs in Boca Raton, FL?

For Remote Customer Experience Cx jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Remote Customer Experience Cx jobs in Boca Raton, FL are:

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Cities near Boca Raton, FL with the most Remote Customer Experience Cx job openings:

Remote Customer Experience Cx jobs near you

Vice President of Sales

NexGen Technologies, LLC

Boynton Beach, FL • Remote

Full-time

Re-posted 6 days ago

Job description

NexGen Technologies is seeking a highly accomplished Vice President of Sales to lead enterprise sales initiatives, as well as drive revenue growth across our next-generation BPO and contact center solutions. Experience in the BPO space and video conferencing is a plus.  This senior role reports directly to the CEO and requires a proven track record of closing complex enterprise deals, building executive-level relationships, and scaling sales organizations in fast-paced, growth-oriented environments.

Key Responsibilities

Enterprise & Strategic Sales Leadership

  • Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital transformation services powered by NexGen technologies.
  • Leverage an existing book of business to generate new revenue opportunities.
  • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
  • Build and maintain strategic relationships with top enterprise clients and decision-makers.
  • Deliver compelling demonstrations of the NexGen Virtual Workplace and other CX solutions to prospective clients and partners.
  • Negotiate and close high-value, multi-year contracts aligned with company growth objectives.

Revenue Generation & Pipeline Management

  • Own and exceed quarterly and annual bookings, revenue, and margin targets.
  • Build, manage, and forecast a high-quality pipeline of all sales opportunities.
  • Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.

Client & Partner Engagement

  • Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
  • Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities.
  • Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
  • Conduct senior-level presentations, solution workshops, and strategic planning sessions.

Solution & Proposal Leadership

  • Partner with internal teams to craft scalable, customer-centric outsourcing solutions.
  • Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
  • Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.

Market Intelligence & Innovation

  • Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
  • Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
  • Represent NexGen Technologies at industry events, conferences, and thought leadership venues.

Qualifications

  • 10+ years of progressive sales experience in BPO, contact center outsourcing, CCaaS solutions, or digital transformation services.
  • Proven success in enterprise sales with a strong personal book of business.
  • Track record of closing large, multi-year enterprise outsourcing deals ($5M+).
  • Established network of executive-level contacts with leading BPOs and enterprise companies.
  • Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
  • Demonstrated ability to deliver product demos and articulate value propositions to executive-level audiences.
  • Exceptional leadership, communication, and negotiation skills.
  • Experience leading cross-functional teams in solutioning and proposal development.
  • Entrepreneurial mindset with the ability to thrive in a fast-paced, growth-oriented environment.
  • Preferred: Experience with global delivery models (onshore, nearshore, offshore).

What We Offer

  • Competitive base salary plus uncapped commission/bonus plan.
  • Performance-based incentives with direct reporting line to the CEO.
  • High visibility and influence in shaping NexGen’s enterprise sales strategy