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Remote Customer Experience Analyst Jobs in Springdale, AR

Alkami Technology

Staff Security Analyst

Bentonville, AR · Remote

$154K/yr

  • Retirement

  • PTO

If you're ready to experience the power of alchemy - transforming the ordinary into the ... As a remote-first company, most of our positions can be remote in the US, except for key roles ...

Breakthru

Category Development Analyst

Rogers, AR · Remote

$60K - $75K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Time Type: Full time Remote Type: Job Family Group: Commercial Summary: The Category Development ... Report Development and Customer Communication: * Leads the effort to report BBG's business results ...

Mars

Sr. Analyst, Digital Sales and Activation

Rogers, AR · On-site +1

$92K - $109K/yr

... remote work. What will be your key responsibilities: * Optimize Content Strategy with focus on AEO ... Bachelor's Degree. * 1-2 years of CPG experience in eCommerce, data analytics, sales, or category ...

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Bilingual Spanish Customer Service Representative - Remote in AR

Springdale, AR · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • PTO

Bilingual (Spanish/English) Member Service Representative - Remote (Arkansas Residents Only ... Minimum of 3 years of customer service experience * Strong work history with reliable attendance

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How much do remote customer experience analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer experience analyst in Springdale, AR is $35.83, according to ZipRecruiter salary data. Most workers in this role earn between $28.70 and $40.62 per hour, depending on experience, location, and employer.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are popular job titles related to Remote Customer Experience Analyst jobs in Springdale, AR?

For Remote Customer Experience Analyst jobs in Springdale, AR, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Analyst jobs in Springdale, AR look for?

The top searched job categories for Remote Customer Experience Analyst jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Remote Customer Experience Analyst jobs?

Cities near Springdale, AR with the most Remote Customer Experience Analyst job openings:

Remote Customer Experience Analyst jobs near you

Remote Experience and Scheduling Team Coordinator

Lewis CDJR

Fayetteville, AR • On-site, Remote

$45K - $58K/yr

Full-time

Posted 2 days ago

New

Job description

Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator)
Lewis Automotive Group - Fayetteville, AR
Department: Service Operations
Schedule: Full-Time, On-Site
Pay: $1,000-$1,100 per week + up to $1,000/month in performance bonuses
IMPORTANT: This is an ON-SITE position.
This position is not remote. The R.E.S.T. Coordinator works at the Lewis Automotive Group location in Fayetteville, AR.
About the Position
Lewis Automotive Group is looking for an experienced, organized, and customer-focused Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator) to lead our Remote Experience and Scheduling Team.
The R.E.S.T. Coordinator oversees daily scheduling operations and leads a team responsible for creating a convenient, efficient, and professional service experience for our customers-from scheduling their appointment through vehicle pickup and return.
This is a hands-on leadership role for someone who can develop a team, manage multiple priorities, analyze performance, and deliver an exceptional customer experience.
What You'll Do
  • Lead and supervise R.E.S.T. Consultants and oversee daily scheduling operations
  • Coordinate Mobile Service, Pickup & Delivery, and shop appointments
  • Manage and monitor CTP vehicle utilization
  • Serve as the primary liaison between the Service Manager and R.E.S.T. Team
  • Monitor key performance indicators (KPIs) and identify opportunities to improve team performance
  • Ensure compliance with Ford Customer Experience (CX) Remote Experience standards
  • Train, coach, and onboard new team members
  • Establish and maintain efficient scheduling and workflow processes
  • Monitor customer concerns and handle escalations professionally
  • Provide service recovery when necessary to protect the customer experience
  • Analyze scheduling and operational data to identify trends and improve efficiency
  • Work closely with Service leadership to ensure appointments are properly scheduled and supported
  • Help develop the R.E.S.T. program and continuously improve the customer experience

Required Qualifications
  • High school diploma or equivalent
  • 3+ years of experience in automotive service, scheduling, BDC, or a related dealership environment
  • Previous leadership, supervisory, or team-coordination experience preferred
  • Strong customer service and communication skills
  • Excellent organizational and time-management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Ability to coach, motivate, and hold team members accountable
  • Comfortable working with performance metrics and KPIs
  • Proficiency with Microsoft Office, including Excel
  • Ability to learn and effectively use dealership management systems and scheduling technology
Preferred Qualifications
  • Experience as a Service Advisor, Dispatcher, BDC Manager, or Service Department Coordinator
  • Experience with Ford or CDJR service operations
  • Familiarity with RedCap, CX One, and Numa
  • Experience coordinating Mobile Service and Pickup & Delivery operations
  • Experience with service scheduling, reporting, and vehicle utilization
  • Advanced Excel or CRM experience
  • Ford OEM training or certifications

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