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Remote Customer Engineer Jobs in Novato, CA (NOW HIRING)

Hercules

Customer Operations Lead

San Francisco, CA · On-site +1

$100K - $250K/yr

Triage and routing: classify issues, gather context, escalate to Technical Support/Engineering with ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site +1

$100K - $250K/yr

Triage and routing: classify issues, gather context, escalate to Technical Support/Engineering with ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Sbdinc

Field Engineer

San Francisco, CA · Remote

$74K - $95K/yr

Field Sales Engineer - Remote Northern California - Up to 60% travel required Come build something ... Develop and maintain client records in CRM (customer relationship management) tool. You love to ...

Brightback

Senior Backend Software Engineer

San Francisco, CA · Remote

$144K - $190K/yr

... remote-first company that helps consumer subscription and online SaaS businesses grow customer ... You will participate in the engineering life-cycle at Brightback, including writing production code ...

Brightback

Senior Backend Software Engineer

San Francisco, CA · Remote

$144K - $190K/yr

... remote-first company that helps consumer subscription and online SaaS businesses grow customer ... You will participate in the engineering life-cycle at Brightback, including writing production code ...

Mixpanel

Delivery Engineer II (GTM)

San Francisco, CA · On-site

About the GTM Delivery Engineer Team As a member of the Go-To-Market Delivery Engineer team, you ... Eager to learn new technologies and adapt to evolving customer needs #LI-Remote Compensation The ...

NxT Level

Software Engineer

San Francisco, CA · On-site +1

Build customer-facing products that run on top of the company's own APIs * Ship production code ... Remote available for exceptional candidates * Relocation and visa sponsorship available Why Join?

NxT Level

Software Engineer

San Francisco, CA · On-site +1

Build customer-facing products that run on top of the company's own APIs * Ship production code ... Remote available for exceptional candidates * Relocation and visa sponsorship available Why Join?

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Showing results 41-60

All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Novato, CA

Remote Customer Engineer information

See Novato, CA salary details

$45.8K

$92.2K

$127.4K

How much do remote customer engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote customer engineer in Novato, CA is $92,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,200.00 and $105,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware and software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use remote access tools, have strong technical knowledge, and may hold certifications relevant to their industry. Their role involves communication skills and the ability to resolve technical problems efficiently from a remote location.

What cities near Novato, CA are hiring for Remote Customer Engineer jobs?

Cities near Novato, CA with the most Remote Customer Engineer job openings:

Remote Customer Engineer jobs near you

Customer Operations Lead

Hercules

San Francisco, CA • On-site, Remote

$100K - $250K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

What are we looking for?

We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells. You will also hire and manage contractors to scale support capacity.

You should be:

  • Operationally excellent: crisp processes, strong prioritization, reliable execution
  • Customer-obsessed: you drive outcomes, not just ticket closure
  • Calm under pressure: strong escalation judgment and clear communication
  • Builder + manager: you can recruit, train, and manage contractors with clear QA

What will you lead?

  • Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account changes
  • Non-technical support: handle requests when AI support fails or users need human help
  • Triage and routing: classify issues, gather context, escalate to Technical Support/Engineering with clean repro details
  • Contractor team: source, hire, onboard, schedule, and manage contractors; set QA standards, macros, and playbooks
  • SLAs and outcomes: define and run response SLAs, backlog health, and customer outcome accountability
  • Escalations + prioritization: manage hot accounts and cross-team prioritization across support and engineering
  • Light commercial motion: coordinate renewals/upsells, identify expansion signals, and route to the right owner
  • Operating cadence + tooling: weekly reviews, dashboards, workflows, and continuous process improvement

What skills do we expect you to have?

  • Experience running customer operations or support ops in a SaaS environment
  • Strong understanding of billing and payments workflows (refunds, disputes, subscriptions)
  • Experience managing other employees or contractors
  • Excellent written communication: clear, fast, and professional customer-facing responses
  • Strong triage instincts: can separate billing vs product vs technical issues and route correctly
  • Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics
  • Ability to drive process: SLAs, escalation paths, playbooks, and cross-functional coordination

What are Hercules' operating principles?

Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:

  • We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
  • We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
  • We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?

Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are Hercules' benefits?

  • Healthcare, vision, and dental
  • User whatever AI productivity tools you'd like
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office
  • We guarantee you will do the best work of your career here

What's the compensation?

$100k-$250k + equity (depends on seniority, equity, and location)

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