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Remote Customer Engineer Jobs in Novato, CA (NOW HIRING)

Upbound

Senior Software Engineer [REMOTE]

San Francisco, CA · Remote

$144K - $190K/yr

Investigate and debug complex issues in customer environments, including multi-control plane ... engineers. #LI-REMOTE Why Upbound? At Upbound, you'll help shape the systems and strategies that ...

Amiri Recruiting

Enterprise Engineer

San Francisco, CA · Remote

Enterprise Engineer SF/NYC/Remote Skills Relevant Skills and Experience What You'll Do (Day-to-Day) * Understand Enterprise customer's needs and design product solutions * Work across all the stack ...

You.com

Senior Backend Engineer

San Francisco, CA · On-site +1

... customers need to run their business on our platform. This is a remote position open to candidates ... Shape our public API and SDKs into tools developers can rely on and enjoy building with * Build the ...

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Showing results 21-40

All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Novato, CA

Remote Customer Engineer information

See Novato, CA salary details

$45.8K

$92.2K

$127.4K

How much do remote customer engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer engineer in Novato, CA is $92,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,200.00 and $105,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware and software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use remote access tools, have strong technical knowledge, and may hold certifications relevant to their industry. Their role involves communication skills and the ability to resolve technical problems efficiently from a remote location.

What cities near Novato, CA are hiring for Remote Customer Engineer jobs?

Cities near Novato, CA with the most Remote Customer Engineer job openings:

Remote Customer Engineer jobs near you

Senior Software Engineer [REMOTE]

Upbound

San Francisco, CA • Remote

$144K - $190K/yr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments.

  • Take ownership of building new features in response to customer demand and deliver functionality to enhance user experience.

  • Deploy, manage, and troubleshoot Kubernetes services, using observability tools to identify and resolve issues quickly.

Job description

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable.

Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.

Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date. Learn more at upbound.io

Upbound is hiring a Senior Software Engineer to help us build and operate Upbound Spaces, the multiple control plane management software at the heart of the Upbound Platform. As part of the Spaces team, you will help us scale Upbound to reliably support thousands of control planes, while also extending enterprise control plane management and operations both in the cloud and on premises. Our team is expanding, and this is the perfect opportunity for you to make a significant engineering impact in both development and production operations.

What You'll Do
  • Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane.
  • Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users.
  • Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks.
  • Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements.
  • Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support.
  • Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence.
  • Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly.
  • Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response.
  • Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release.
  • Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments.
  • Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.
What You'll Bring
  • Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability.
  • Have strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments.
  • Have experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance.
  • Are comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments.
  • Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads.
  • Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build.
  • Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features.
  • Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges.
  • Help create a safe environment where everyone can contribute, learn from failures, share on-call knowledge, and help each other grow as operators and engineers.

 #LI-REMOTE

Why Upbound?

At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.

About Upbound

Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.