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Remote Customer Engineer Jobs in Illinois (NOW HIRING)

Anomalix

Remote Consulting Engineer

Chicago, IL · On-site +1

Remote - Work from home - 75% travel to client site Status: Contract; Contract-to-hire; Full time ... Troubleshoot customer systems and work with software engineering staff to resolve problems ...

Anomalix

Remote Consulting Engineer

Chicago, IL · Remote

Remote - Work from home - 75% travel to client site Status: Contract; Contract-to-hire; Full time ... Troubleshoot customer systems and work with software engineering staff to resolve problems ...

Harris

(Remote) Software Engineer

Virginia, IL · Remote

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... we work, serve our customers, and drive business outcomes. The successful candidate will ...

Harris

(Remote) Software Engineer

Tennessee, IL · Remote

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... we work, serve our customers, and drive business outcomes. The successful candidate will ...

Harris

(Remote) Technical Engineer

Tennessee, IL · On-site +1

Our platform processes critical billing and customer operations for organizations that rely on ... This is a role for engineers who enjoy asking "why," digging into complex problems, and ...

Harris

(Remote) Technical Engineer

Virginia, IL · On-site +1

Our platform processes critical billing and customer operations for organizations that rely on ... This is a role for engineers who enjoy asking "why," digging into complex problems, and ...

ENow Software

Product Owner (Remote)

Chicago, IL · Remote

$140K - $150K/yr

About the Role This is a fully remote position. We are seeking an experienced Product Owner to help ... This role sits at the intersection of customers, engineering, support, and leadership, translating ...

Hanzo

Remote US or UK Crawl Engineer

Chicago, IL · On-site +1

This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ... Expected to support customers from all operational requirements in support of crawl engineering ...

Hanzo

Remote US or UK Crawl Engineer

Chicago, IL · On-site +1

This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ... Expected to support customers from all operational requirements in support of crawl engineering ...

Hanzo

Remote US or UK Crawl Engineer

Chicago, IL · On-site +1

This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ... Expected to support customers from all operational requirements in support of crawl engineering ...

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All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Illinois

Remote Customer Engineer information

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware or software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use communication tools like video calls, chat, and remote access software, and may require technical certifications or knowledge of specific products or systems.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What are the most commonly searched types of Customer Engineer jobs in Illinois? The most popular types of Customer Engineer jobs in Illinois are:
What cities in Illinois are hiring for Remote Customer Engineer jobs? Cities in Illinois with the most Remote Customer Engineer job openings:
Remote Customer Engineer jobs near you

Remote Consulting Engineer

Anomalix

Chicago, IL • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Company Description
Anomalix is a Chicago based cybersecurity solutions and services organization. Our Advisory, Implementation, and Managed Services simplify security, compliance and business challenges. Security begins with visibility. Our Gartner recognized Identity and Access Management services enable cross-industry organizations to improve security and compliance, while enabling digital business transformation.
Job Description
Position: Remote Consulting Engineer
Company: Anomalix Inc.
Location: Remote - Work from home - 75% travel to client site
Status: Contract; Contract-to-hire; Full time
The Consulting Engineer works with clients to provide engineering advice and technical solutions on different projects. Skills include enterprise software installation/configuration, scripting, macro/query writing, software troubleshooting/debugging, business analysis, and project management. The Consulting Engineer also serves as the technical interface between our client and their customer, and is critical in assisting customer assigned administrators with knowledge transfer and overall product knowledge. This job involves a range of tasks, including coordinating teams, preparing documentation, and developing project plans.
Responsibilities:
  • Team with Solutions Delivery Consultants and other Services Consultants to provide solutions addressing the customer's technical environment and requirements
  • Development of custom solutions using a variety of protocols and technologies to integrate products with client s target systems and applications
  • Install and configure Core Security software products at a customer location or by remote access
  • Document on-site work and train customers on how to support the solution going forward
  • Create repeatable implementation and support tools, processes and general best practices
  • Provide support to existing customers
  • Troubleshoot customer systems and work with software engineering staff to resolve problems

Engineering skills required:
  • Identity Management experience in any combination of the following platforms: Core Security, RSA Governance & Lifecycle (Aveksa)
  • Intermediate to expert level skills (2-5 years) with SQL Server Data Tools to create SSIS packages is required
  • Intermediate to expert level skills (2-5 years) in scripting languages especially VBScript and PowerShell (a plus)
  • Experience with Active Directory, or LDAP
  • Exposure to XML, XSLT, and JSON is an advantage

Qualifications
  • 2+ years of hands-on experience with Identity Management, Data Governance, or other enterprise security products
  • Identity Management experience in any combination of the following platforms: SailPoint, Oracle Identity Manager, Oracle Identity Analytics, CA Identity Manager
  • Hands-on development and integration experience
  • Strong troubleshooting and customer interaction skills
  • Innovative problem solving and analytical skills
  • Ability to independently research solutions to complex problems
  • Ability to work in a dynamic environment with multiple time constraints
  • Experience working in an agile environment a plus

Additional Information
To be considered for the position, please submit a resume in response to this posting. While we sincerely appreciate all applications, only candidates selected for interview will be contacted. Please note the selected candidate will be required to submit to full pre-employment background screenings.
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