Remote Customer Education Manager Jobs in Reston, VA

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.

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ProSidian Seeks a Adult Education Policy Program Manager (AER11) [Key Personnel | Program Manager - Exempt 874-1 Consultant] located: CONUS -  Atlanta, GA, San Francisco, CA, Austin, TX, Chicago, IL, Washington D.C. (Remote) to provide Education, And Academia Sector related Management And Operations Solutions for Logistical Support for Adult Education Reform Services on behalf of The Department of Education (DoEd). These services are considered part of the ProSidian Education, And Academia Sector Group with relevant Education, And Academia Sector Experience (functional and technical area expertise also ideal) to support an engagement for DOED. under NAICS Code: 541611 - Administrative Management and General Management Consulting Services for The Department of Education with service(s) also characterized as Provide facilitation services for meetings.

JOB OVERVIEW

Serves as a Adult Education Policy Program Manager and works as a part of a team to provide Facilitation, and Logistical Support for Adult Education Reform to the Department of Education Office of Career, Technical, and Adult Education (OCTAE) | Division of Adult Education and Literacy (DAEL). The DoEd Engagement for Logistical Support for Adult Education Reform focusses on helping to develop strategic plans and policy recommendations related to adult education and literacy. The purpose of this task order is to provide subject matter expertise and logistical support to the Department of Education for the production of policy-related materials and a variety of meetings.  The ProSidian Engagement Team will identify and procure subject matter experts with knowledge of adult education policy and pedagogy, who will assist in the preparation of commissioned papers, participate in meetings, and provide other services as needed.  The subject matter experts will provide technical assistance and support to the Department of Education across a wide range of subject areas in areas like Washington D.C., Atlanta, GA, San Francisco, CA, Austin, TX, and Chicago, IL.

Additionally, The ProSidian Engagement Team will provide comprehensive logistical support for planning, conducting, and following up on meetings, including those with up to 150 participants.  The order requires adherence to Department of Education publication guidance and compliance, as well as coordination with various federal and non-federal partners. The subject matter experts should have knowledge of Federal policy for adult education, as well as experience and expertise in various subject areas related to adult education.  The Department of Education anticipates no more than 10 projects per year, with a total allocated time of 350 person days per year in each option year.  Travel is limited to three nights per trip, and subject matter experts (SMEs) hourly pay cannot exceed that of a GS15 Step 10 government employee.

RESPONSIBILITIES AND DUTIES

An Adult Education Policy Program Manager is in charge of devising strategies to enhance and facilitate effective adult education and literacy Programs.  Their responsibilities revolve around managing projects and Engagement Teams, Client Engagement, performing research and analysis, and facilitating convenings adult education and literacy Programs to identify the educational needs of a community or institution, coordinating with experts, liaising with suppliers, and providing educators with curriculum guidelines.

They may also allocate budgets, assign schedules, and participate in the employment procedures. Furthermore, as an educational Adult Education Policy Program Manager, it is essential to lead and encourage the workforce to accomplish goals, all while implementing the institution's policies and regulations.  Your job duties include overseeing the implementation of develop strategic plans and policy recommendations related to adult education and literacy; and working with clients such as he United Stated Department Of Education (DoEd) to get feedback on the overall effectiveness of the program - The DoEd Engagement for Logistical Support for Adult Education Reform focusses on helping to develop strategic plans and policy recommendations related to adult education and literacy

Adult Education Policy Program Manager is responsible for monitoring the project's progress, improving and developing new strategies, and coordinate various projects across the organization and on behalf of clients to ensure the success of mission, policy, and business objectives.

Responsibilities:

• Acquire needed technology and learning materials and coordinate convenings as part of Logistical Support for Adult Education Reform
• Advertise, communicate, and design programs focusing on policy recommendations related to adult education and literacy.
• Arrange for needed language translation/interpretation support services for educational materials and events
• Conduct leadership training sessions and develop leadership opportunities client staff, state directors, and Engagement Team Members.
• Convene advisors, consultants and stakeholders to advise adult education and literacy including topics such as funding, curriculum content, program design, and teaching methodology
• Create and manage secure on-line document storage/share portals project portals, wiki and workflows.
• Create evaluations for adult education and literacy Program convenings which comply with client requirements.
• Design, develop and triple the implementation of regional in person and virtual convenings and summits focusing on policy recommendations related to adult education and literacy.
• Develop and implement onboarding and orientation plan for Client staff, stakeholders, State Directors, Subject Matter Professionals, and others
• Develop and manage the adult education and literacy Program budget and work plans
• Develop and oversee calendaring and scheduling for trainings, visits, and other events
• Ensure that all ProSidian staff perform at a high level and meeting their goals.
• In coordination with ProSidian Engagement Teams, the Adult Education Policy Program Manager will promote and implement an exemplary Logistical Support for Adult Education Reform.
• Integrate a customer relationship management and manage quality assurance for client deliverables with 360 degree communication for client stakeholders and activities.
• Lead and develop client engagements focusing on policy recommendations related to adult education and literacy ensuring establish financial goals and customer satisfaction.
• Maintain confidential client records
• Monitor U.S. education policy and provide support for policy briefings.
• Perform other duties as assigned
• Produce PowerPoint presentations and travel to brief high level client stakeholders on progress and status.
• Program and Community Relations
• Promote and train cross functional teams in using the On-line document storage/share portals for project transparency and traceability improvements.
• Recruit and supervise appropriate personnel (i.e. Facilitators and Subject Matter Experts)
• Responsible for coordinating and managing activities that drive and implement adult education and literacy Policy and policy reform related to US DoEd Logistical Support for Adult Education Reform
• Review all PowerPoint presentations upload to presentation management software.
• Staff Operations & Administration
• Standardize and disseminate regional operating procedures, helping to meet HQ goals and objectives, while maintaining cultural and political appropriateness.
• Supervise program to ensure compliance with all ProSidian and client requirements.
• Supervise, manage, and support Engagement Team including support staff, technical editors, facilitators and Subject Matter Experts (SME)
• Work effectively with ProSidian and Client Management Team focusing on Continuity Of Operations (COOP)
• Work with CLIENT and ProSidian staff to support employee training throughout the organization and on behalf of clients
• Work with HQ and field staff to prepare annual budgets; and see that the department operates within budget guidelines.

Desired Qualifications For Adult Education Policy Program Manager (AER11) | Key Personnel | Program Manager - Exempt 874-1 Consultant Candidates:

REQUIRED EDUCATION AND CERTIFICATIONS

• A self-starter who is able to learn on the job and multi-task
• Ability to prioritize tasks
• Commitment to mission and vision of CLIENT and ProSidian Consulting
• Excellent collaborator and communicator
• Excellent critical thinking skills
• Excellent interpersonal and dispute resolution skills
• Excellent oral and written communication skills, including the ability to conduct outreach, group facilitation, and presentation
• Excellent organizational skills
• Master's degree in related field or equivalent experience

REQUIRED EXPERIENCE

• 5-10 years' experience in the educational field
• Experience using alternative education methods (e.g. popular/participatory education; peer-to-peer learning, inquiry learning; project-based learning)
• Experience in developing policy recommendations related to adult education and literacy
• Experience in program design and management, adult education, and/or workforce development
• Instructional experience within a secondary, community-based organization, or college setting
• Demonstrated success in effective management and supervision of staff
• Computer skills including Microsoft Office suite and Google Apps
• Financial management and budgeting for a nonprofit organization
• Grants writing, non-profit experience a plus

The Adult Education Policy Program Manager is a full-time, salaried position. We offer a competitive salary and benefits package and are an equal opportunity employer. All candidates, regardless of race, gender, age, or sexual orientation are encouraged to apply.

Skills / Abilities / Education / Experience Requirements / Qualifications

EEO STATEMENT: We attract the best people in the industry, supporting their efforts to learn and grow.  We strive to create a challenging and progressive work environment.  We provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients. 

FULLTIME-REGULAR VISA SPONSORSHIP AVAILABLE: No - We will not support sponsorship, i.e., H-1B or TN Visas for this position

BACKGROUND CHECK AND DRUG TESTING INFORMATION: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions.  In addition, ProSidian may conduct drug testing for designated positions. 

REQUIRED SKILLS AND ABILITIES

• Ability to initiate, develop and maintain mutually beneficial client relationships
• Ability to respond to inquiries from internal and external clients
• Clear vision and depth perception are also necessary
• Employees must be sharp, focused, and alert
• Must be able to interact and communicate with clients at all levels (e.g.  internal and external)
• Must have high level of analytical skills
• Must have knowledge of a variety of computer software applications including but not limited to, Microsoft Office Applications

Skills Required

• Ability to multi-task and pay close attention to detail.
• Excellent analytical, organizational and time management skills.
• Strong communication skills, both oral and written.

Competencies Required

• U.S.  Citizenship Required - You must be a United States Citizen
• Excellent oral and written communication skills (This employer participates in the e-Verify program)
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)

Other Details

Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct.  The ...