Remote Customer Education Manager Jobs in Puerto Rico

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Mobility Device Management (MDM) Engineer will be responsible for working within a small team of dedicated engineers to build, test and implement product solutions based on a set standard of requirements.  This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes.  The MDM Engineer will provide the engineering and fourth level support for Mobile device, connectivity, and MDM related issues. This role will also architect and implement changes to both Sandbox and Production MDM Environments . The successful candidate will be responsible for understanding Mobile Device management tool, Mobile security, and how products integrates into Raytheon Technologies and customers.  Individual will be responsible for understanding overall product, how to manage, support and initiate changes including the ability to demonstrate deep technical skills, proficiency with the design, implementation and support of Mobile hardware, Applications, and MDM tools.  

What You Will Do

• Implement and manage Mobile Device Management (MDM) solutions such as MobileIron and Intune
• Configure and deploy mobile devices, applications, and configurations based on RTX and BU requirements.
• Develop and enforce mobile security policies, compliance standards, and procedures.
• Participate in vendor meetings to ensure vendor is delivering services timely and aware of product issues. 
• Participate in troubleshooting, drive gaps and issues to resolution.
• Provides support, (administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments 
• Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards 
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Experience with preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability. 
• Experience collaborating and coordinating activities with stakeholders and infrastructure teams on upgrades, installations, and integrations. 
• Experience with either on-premise and Cloud MDM Solutions
• Experience with MAM deployments 
• Experience with Control Access Policies 
• Experience with Azure Active Directory and networking 
• Experience working with automation scripting

Qualifications We Prefer

• Experience with O365 GCC-High  
• Experience multiple MDM solutions such as Workspace One, Mobileiron, Intune, JAMF, etc.
• Active Directory Federated Services (ADFS) 
• Microsoft Azure Active Directory
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.
• Must work well under pressure and have the flexibility to manage multiple demands.
• Self-starter and independent thinker who is capable of finding and developing solutions.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.