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Remote Customer Care Jobs in Rohnert Park, CA (NOW HIRING)

Endsight

Client Strategy Associate

Napa, CA · Remote

Remote, Must be local to the Napa, CA Area You're the kind of person who brings clarity to ... You care about client experience. You like connecting dots across teams, translating data into ...

Endsight

Client Strategy Associate

Napa, CA · Remote

$65K - $80K/yr

Remote, Must be local to the Napa, CA Area You're the kind of person who brings clarity to ... You care about client experience. You like connecting dots across teams, translating data into ...

Doxel

Staff Software Engineer, Full Stack

Bodega Bay, CA · Remote

$200K - $250K/yr

This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16 ... Remote first culture (for most roles) * Comprehensive Health Insurance (Medical, Dental, Vision)

Doxel

Full Stack Software Engineer

Bodega Bay, CA · Remote

$150K - $165K/yr

This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16 ... Remote first culture (for most roles) * Comprehensive Health Insurance (Medical, Dental, Vision)

IDEX

Data Analyst, Finance

Rohnert Park, CA · On-site +1

Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... life sciences and healthcare by embracing innovation and redefining the supplier-customer ...

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Showing results 21-28

All JobsCustomer Care JobsRemote Customer Care JobsRemote Customer Care Jobs in Rohnert Park, CA

Remote Customer Care information

See Rohnert Park, CA salary details

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How much do remote customer care jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer care in Rohnert Park, CA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.17 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are popular job titles related to Remote Customer Care jobs in Rohnert Park, CA?

For Remote Customer Care jobs in Rohnert Park, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Care jobs in Rohnert Park, CA look for?

The top searched job categories for Remote Customer Care jobs in Rohnert Park, CA are:

What cities near Rohnert Park, CA are hiring for Remote Customer Care jobs?

Cities near Rohnert Park, CA with the most Remote Customer Care job openings:

Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Rohnert Park, CA as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,309 per year, or $20.8 per hour.

Client Strategy Associate

Endsight

Napa, CA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Location: Remote, Must be local to the Napa, CA Area

You're the kind of person who brings clarity to complexity.
You notice the details that keep things running smoothly-and the patterns that help people make better decisions. When priorities collide or information gets messy, you're the one who brings order, calm, and forward motion.
You care about client experience. You like connecting dots across teams, translating data into insight, and making sure nothing important slips through the cracks. And you want your work to matter-to clients, to teammates, and to the business.
That's where Endsight comes in.
Who We Are:
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.

We partner with small and mid-sized organizations-including nonprofits-to ensure their technology delivers real business value. Our teams collaborate across strategy, service delivery, finance, and operations to create thoughtful, high-impact client experiences.
Working at Endsight feels a bit like being part of a great university-you'll learn fast, build strong relationships, and grow alongside people who care deeply about doing great work.
Benefits:
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing
As a Client Strategy Associate (CSA), you'll support our Pods' Client Strategy teams by helping ensure client strategy processes are executed consistently and effectively. You'll work closely with General Managers, Technical Account Managers, and cross-functional teams to improve client health, retention, and satisfaction.
Your work will include:
  • Supporting executive business reviews (EBRs) and client check-ins through scheduling, preparation, data analysis, and follow-up
  • Monitoring client health trends and surfacing risks or opportunities using dashboards and reports
  • Helping drive resolution for client issues, disputes, and escalations across teams
  • Supporting onboarding, renewals, invoicing, and client communications using Endsight best practices
  • Collaborating with Finance, Professional Services, Support, and Sales to ensure a cohesive client experience
  • For experienced CSAs, managing a small portfolio of clients to ensure they realize value from Endsight's solutions
You'll do well in this role if you:
  • Take pride in helping clients and teammates succeed
  • Enjoy organizing information, managing follow-through, and improving processes
  • Communicate clearly, calmly, and professionally-especially when stakes are high
  • Are comfortable working with data, systems, and structured workflows
  • Like collaborating across teams and building trusted relationships
  • Want to grow your career in client strategy, customer success, or account leadership

Experience & Skills
We're looking for someone with 3-5 years of relevant experience, such as:
  • Client success, account coordination, or service delivery roles
  • MSP, SaaS, or professional services environments
  • Cross-functional, client-facing work involving operations, finance, or support

You'll be successful if you bring:
  • Strong organizational and follow-up skills
  • Experience working in CRM and/or PSA tools
  • Confidence managing recurring workflows (reporting, scheduling, invoicing support, escalations)
  • Excellent written and verbal communication skills
  • A service-oriented mindset and steady approach under pressure
  • Work with a collaborative, purpose-driven team
  • Build skills in client strategy, analytics, and cross-functional leadership
  • Make a direct impact on client retention and satisfaction
  • Grow in a company that invests in learning, career paths, and doing the right thing

Join a Team That's All-In on Helping You Thrive

If you're ready to grow your impact, sharpen your client strategy skills, and help organizations thrive through thoughtful execution and collaboration-we'd love to meet you.
Apply today and let's build something excellent together.


Apply