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Remote Customer Care Jobs in Rohnert Park, CA (NOW HIRING)

First American

Customer Welcome Specialist

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ... its customers, administrating or facilitating financial transactions, and the ability to meet ...

GCX Healthcare Solutions

Software Engineer

Petaluma, CA · Remote

$125K - $150K/hr

... retail, healthcare, hospitality, and events--to securely deploy tablets and self-service ... customer engagement. As part of GCX, a leader in medical carts and medical mounting solutions ...

ABB

Protection and Control Engineer

CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern ... ABB's Service Division partners with our customers to improve the availability, reliability ...

WellQor

Remote Clinical Therapist - CA

Napa, CA · Remote

$80K - $120K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

We follow a care-team treatment model, which means clinicians are assigned to teams which they can ... Allow WellQor to handle credentialing, billing, client intake, marketing, customer service, and ...

WellQor

Remote Clinical Therapist - CA

Napa, CA · Remote

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We follow a care-team treatment model, which means clinicians are assigned to teams which they can ... Allow WellQor to handle credentialing, billing, client intake, marketing, customer service, and ...

WellQor

Remote Clinical Therapist - CA

Napa, CA · Remote

$67K - $90K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

We follow a care\-team treatment model, which means clinicians are assigned to teams which they can ... Allow WellQor to handle credentialing, billing, client intake, marketing, customer service, and ...

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All JobsCustomer Care JobsRemote Customer Care JobsRemote Customer Care Jobs in Rohnert Park, CA

Remote Customer Care information

See Rohnert Park, CA salary details

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How much do remote customer care jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote customer care in Rohnert Park, CA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.17 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.
What are popular job titles related to Remote Customer Care jobs in Rohnert Park, CA? For Remote Customer Care jobs in Rohnert Park, CA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Care jobs in Rohnert Park, CA look for? The top searched job categories for Remote Customer Care jobs in Rohnert Park, CA are:
What cities near Rohnert Park, CA are hiring for Remote Customer Care jobs? Cities near Rohnert Park, CA with the most Remote Customer Care job openings:
Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Rohnert Park, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $43,309 per year, or $20.8 per hour.

Customer Service Representative - EMS Experience - Remote

ProTransport-1

Cotati, CA • On-site, Remote

$16.90/hr

Full-time

Posted 8 days ago

Job description

Under general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource.
Note: ProTransport-1 is based in Northern California so the times listed below are in Pacific time. This is a remote opportunity. Qualified individuals will need to be successful working in a remote setting. A designated work area is required.
Pay Rate: $16.90/hr+ (depending on location)
Hours: 12-hour shifts, 8 hours of regular time, 3.5 hours of overtime (8:00 am to 8:00 pm or 9:00 am to 9:00 pm)
Days: Every other Wednesday, Thursdays, Fridays, and Saturdays or Sundays, Mondays, Tuesdays, and every other Wednesday
Essential Duties & Responsibilities:
  • Able to operate a multi-line, computerized phone system as well as radio communication equipment
  • Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
  • Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
  • Develop a high degree of familiarity with Company service areas and medical facilities
  • Demonstrate exceptional customer service skills with both internal and external customers
  • Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport
  • Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
  • Attend all mandatory meetings and trainings
  • Perform all other duties as assigned

Minimum Requirements:
  • High School Diploma, GED, or equivalent
  • Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
  • Ability to type a minimum of forty (40+) words per minute
  • Demonstrate ability to communicate clearly and professionally both verbally and in writing
  • Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
  • Ability to accurately take incoming request while simultaneously documenting the information
    electronically

Preferred Qualifications:
  • Previous work experience as an EMS Dispatcher or Communications Technician
  • Emergency Medical Technician (EMT) certification

Additional Requirements:
  • Must be able to successfully complete training with four to six (4-6) weeks of start date
  • Must obtain American Heart Association (AHA) BLS certification within six (6) months of beginning employment
  • Must be able to successfully obtain EMD certification within six (6) months of beginning employment
  • Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts
  • Able to rotate shift assignments as needed and/or required based on operational need
  • Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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