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Remote Customer Care Jobs in Decatur, AL (NOW HIRING)

XACT

Customer Service Specialist - AL

Huntsville, AL · On-site +1

$15.99 - $16/hr

... remote position. We are looking for energetic individuals that have an interest in providing our client's patients with excellent customer service from your secured home office scheduling healthcare ...

Griffin Associates

CONTRACTOR RECRUITER

Huntsville, AL · Remote

Remote Partnership * Uncapped Commission * Territories: Huntsville and Cullman * Take priority in ... Respond quickly to all customer and prospect inquiries and needs * Qualifications: * Previous ...

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How much do remote customer care jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote customer care in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Care professional, and why are they important?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is a Remote Customer Care job?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are the most commonly searched types of Customer Care jobs in Decatur, AL? The most popular types of Customer Care jobs in Decatur, AL are:
What are popular job titles related to Remote Customer Care jobs in Decatur, AL? For Remote Customer Care jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Care jobs in Decatur, AL look for? The top searched job categories for Remote Customer Care jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Remote Customer Care jobs? Cities near Decatur, AL with the most Remote Customer Care job openings:
Remote Customer Care jobs near you
Customer Service Specialist - AL

Customer Service Specialist - AL

XACT

Huntsville, AL • On-site, Remote

$15.99 - $16/hr

Full-time, Contractor

Dental, Vision, Life, PTO

Posted 18 days ago

Job description

This is a remote position.

We are looking for energetic individuals that have an interest in providing our client's patients with excellent customer service from your secured home office scheduling healthcare appointments.


XACT@Home is only available in AL, FL, GA, MD, MS, NC, ME, MD, PA, VA, TX, UT currently. Please check back later for availability in your state.

Requirements

Must speak English & Spanish fluently.


Physical Requirements:

● Ability to remain in a stationary position for prolonged periods while working at a computer

● Ability to communicate effectively with customers over the phone and via email or live chat

● Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.

• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.

• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.

• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.

• A webcam, for training, compliance and collaboration purposes.

• A wired network connection (wireless is not permitted).

• A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)

• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.



Benefits

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.

Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.

Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.

Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.

We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.

In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.

Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.

We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.