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Remote Customer Care Jobs in Delaware (NOW HIRING)

Trucordia

Surety/Bond Insurance Producer

Wilmington, DE · On-site +1

$43K - $58K/yr

We actively, genuinely CARE about our clients, each other and the quality of our work, and in every ... Utilize CRM software to manage client information and track sales activities * Participate in ...

McQuade Organization

$16 - $21.75/hr

Explain available coverage options and answer customer questions with professionalism. * Conduct appointments via Zoom or phone with individuals who have requested information. * Verify customer ...

McQuade Organization

$15 - $20.50/hr

Explain available coverage options and answer customer questions with professionalism. * Conduct appointments via Zoom or phone with individuals who have requested information. * Verify customer ...

McQuade Organization

$15.50 - $21/hr

Explain available coverage options and answer customer questions with professionalism. * Conduct appointments via Zoom or phone with individuals who have requested information. * Verify customer ...

Reco

Solutions Engineer

Wilmington, DE · On-site +1

... care about. Responsibilities * Lead the technical aspect throughout the sales process ... Influence future decisions and collaborate with internal teams to ensure seamless customer ...

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All JobsCustomer Care JobsRemote Customer Care JobsRemote Customer Care Jobs in Delaware

Remote Customer Care information

See Delaware salary details

$9

$18

$26

How much do remote customer care jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer care in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are the most commonly searched types of Customer Care jobs in Delaware?

The most popular types of Customer Care jobs in Delaware are:

What are popular job titles related to Remote Customer Care jobs in Delaware?

For Remote Customer Care jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote Customer Care jobs in Delaware look for?

The top searched job categories for Remote Customer Care jobs in Delaware are:

What cities in Delaware are hiring for Remote Customer Care jobs?

Cities in Delaware with the most Remote Customer Care job openings:

Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Head of Methodology & Data, SMB (Remote)

Forbes Advisor

Wilmington, DE • On-site, Remote

Full-time

Re-posted 17 days ago

Job description

At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most.
We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.
Role Overview:
We're looking for a senior small business expert to lead how we define, collect and assess data within Forbes Advisor's SMB vertical. As Head of Methodology & Data, SMB, you'll own the strategic vision and execution for Forbes Advisor's SMB methodologies and data products spanning business formation, accounting, payroll, payments, communications, HR and business operations software.
You'll work cross-functionally to turn complex business products, operational workflows, regulations and customer needs into clear, defensible scoring frameworks and structured datasets.
This is a hands-on strategy and leadership role: part SME, part architect of how our SMB rankings and data products work and evolve.
Responsibilities:
  • Own SMB methodology strategy across formation, banking, accounting, payroll, payments, communications, HR, lending and business operations software.
  • Define clear, defensible evaluation frameworks that reflect SMB user needs, market realities and update cadence.
  • Shape proprietary SMB metrics and structured datasets for rankings, editorial use and potential data products.
  • Define research and data collection requirements; partner with testing, data and research teams to ensure evidence quality.
  • Establish quality standards for SMB methodologies, scoring models, documentation and analyst work.
  • Mentor analysts and serve as the internal SME for SMB market dynamics, methodology design, and data quality.
  • Partner with editorial, SEO, product, commercial, testing and data teams to translate methodology into credible rankings and scalable data products.

Qualifications:
Must-Have
  • 5+ years of experience in SMB products, services, SaaS, fintech, operations, consulting, analytics, product management or related fields.
  • Deep understanding of how small businesses evaluate, buy and use products or services to start, operate and grow.
  • Experience building or overseeing analytical frameworks, rating systems, benchmarking programs, structured evaluations or data products.
  • Strong ability to translate complex business, financial, operational or technical concepts into clear guidance for non-experts.
  • Proven ability to influence cross-functional stakeholders and guide work across editorial, product, commercial, analytics, research or testing teams.

Nice-to-Have
  • Experience at a review site, marketplace, ratings organization, fintech, SaaS provider, business services company or SMB data provider.
  • Familiarity with model governance, validation, QA or audit processes for scoring/rating systems.
  • Experience using testing, surveys, secret shopping, customer research or market research in methodology or decision-making frameworks.
  • Exposure to proprietary datasets, scoring engines, commercial data products or large-scale comparative product evaluations.

Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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