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Remote Customer Advocate Jobs in Reston, VA (NOW HIRING)

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR II Operations (Temporary, Remote McAllen, TX) Date Friday, July 31, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR II Operations (Temporary, Remote Lawrence KS) Date Friday, July 31, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR I Operations (Temporary, Remote Lawrence KS) Date Friday, July 31, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR I Operations (Temporary, Remote McAllen, TX) Date Friday, July 31, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. * Foster a deep understanding of customers' organizational context and objectives through close ...

ChurnZero

Senior Customer Success Manager

Washington, DC · Remote

$125K/yr

Remote - US-based Target OTE: $115 -125K annual OTE Responsibilities: * Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business ...

ChurnZero

Senior Customer Success Manager

Washington, DC · Remote

$125K/yr

Remote - US-based Target OTE: $115 -125K annual OTE Responsibilities: * Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer's strategic business ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

You'll be an advocate for your customers while helping drive retention, adoption, and growth. This is an ideal opportunity for someone with a few years of CSM or account management experience who ...

GCI

Federal Regulatory Counsel

Washington, DC · On-site +1

Federal Regulatory Analysis & Advocacy * Establish, develop, and advocate company positions on ... group of people and customers. * Virtual workers must comply with remote work policies and ...

GCI

Federal Regulatory Counsel

Washington, DC · Remote

Federal Regulatory Analysis & Advocacy * Establish, develop, and advocate company positions on ... group of people and customers. * Virtual workers must comply with remote work policies and ...

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Reston, VA

Remote Customer Advocate information

See Reston, VA salary details

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How much do remote customer advocate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote customer advocate in Reston, VA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $24.52 per hour, depending on experience, location, and employer.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Reston, VA? For Remote Customer Advocate jobs in Reston, VA, the most frequently searched job titles are:
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Remote Customer Advocate jobs near you

Bilingual Customer Success Manager (Spanish/English)

Goodshuffle Pro

Washington, DC • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About the Role
As a Bilingual Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers, ensuring they're set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You'll be an advocate for your customers while helping drive retention, adoption, and growth, and you'll play a key role in how we build an exceptional experience for every event professional we serve.
This is an ideal opportunity for someone early in their career who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
  • Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
  • Conduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and English
  • Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
  • Educate customers on new features, best practices, and time-saving workflows
  • Serve as the primary point of contact for questions, feedback, and troubleshooting in the language your customer is most comfortable in
  • Act as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teams
  • Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
  • Contribute to team processes and knowledge-sharing as we scale

Requirements
  • Professional fluency in Spanish and English is required. You will conduct calls, training sessions, and written communication in both languages daily
  • Early career or recent graduates welcome. We care more about how you think and how you work than years on a resume
  • Excellent written and verbal communication skills in both languages
  • Strong organizational skills with attention to detail and follow-through
  • A genuine desire to help others succeed and a proactive approach to problem-solving
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Uses AI to meaningfully reduce time on routine work, reviews and validates outputs before they go anywhere, and is developing a clear sense of where AI earns its keep versus where it doesn't
  • Team-oriented, feedback-friendly, and eager to grow

Nice-to-Haves
  • Experience working with small business customers or in the events industry
  • Familiarity with tools like Claude, Intercom, HubSpot, FullStory, and Confluence

What We Offer
  • Competitive salary and benefits
  • Washington, DC Metro Area preferred; remote considered for the right candidate
  • Strong feedback culture with mentorship and growth opportunities
  • A passionate, tight-knit team focused on innovation and impact
  • A chance to make a real difference for small business owners in the events world

If you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.

Apply