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Remote Customer Advocate Jobs in Reston, VA (NOW HIRING)

Marriott

Account Director, Association

Bethesda, MD · On-site +1

Act as the customer advocate by translating account needs, opportunities, and trends into ... Remote positions. Marriott International is the world's largest hotel company, with more brands ...

New

Kastle Systems

Customer Success Manager

Falls Church, VA · Remote

Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as ... Kastle's integrated security solution, including access control, video, and remote video monitoring ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Be the voice and advocate of our customer - work with leadership and product teams to identify ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Be the voice and advocate of our customer - work with leadership and product teams to identify ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Be the voice and advocate of our customer - work with leadership and product teams to identify ...

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How much do remote customer advocate jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote customer advocate in Reston, VA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $24.52 per hour, depending on experience, location, and employer.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Reston, VA? For Remote Customer Advocate jobs in Reston, VA, the most frequently searched job titles are:
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Remote Customer Advocate jobs near you
Account Director, Association

Account Director, Association

Marriott

Bethesda, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,159 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

JOB SUMMARY

The Account Director, Association provides total account management for 50-70 of Marriott's most profitable Association accounts, driving increased preference, loyalty, and profitable share across the portfolio. Acting as the global account lead, this role sets and executes account strategies aligned with segment priorities by applying strategic account management and teambased selling principles to build longterm, valuebased partnerships. The Account Director works closely with propertybased, citywide, and multihotel sales leaders to secure the most profitable business, defend and grow market share, and deliver revenue targets. Responsibilities include mapping buyers to accounts, owning return on invested capital (ROIC), and coordinating crossdisciplinary resources across corporate, regional, market, and property teams to ensure effective strategy pullthrough and sustained results.

CANDIDATE PROFILE

Education and Experience

Required

  • 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major.
  • 5+ years of relevant professional experience in hotel or travel industry sales.

Preferred

  • Experience working with national association customers.
  • Account management experience preferred.

CORE WORK ACTIVITIES

Sales Intensity & Total Account Management

  • Develop and execute comprehensive account strategies aligned with segment goals and hotel profitability.
  • Drive sales intensity with a strong focus on profitable group business.
  • Retain, expand, and grow revenue through account growth, margin management, and strategic initiatives.
  • Serve as global account leader for assigned portfolio.
  • Manage relationships at all levels within assigned accounts.
  • Build and sustain consultative, trusted relationships with key buying influencers.
  • Act as the customer advocate by translating account needs, opportunities, and trends into actionable strategies.
  • Serve as the voice of the customer and Association segment back to Marriott to ensure relevance and customer centricity.
  • Coordinate crossdiscipline resources (market, corporate, GSO, hotels, National Group Sales) to drive pullthrough.
  • Manage and optimize global return on investment (ROIC) across assigned accounts.
  • Track account share, revenue growth, and profitability; develop recovery strategies for underperforming accounts.
  • Actively participate in key customer events and industry trade shows.

Organizational Excellence

  • Champion sales transformation and change initiatives aligned with Sales and Marketing strategies.
  • Ensure bestinclass communication and account intelligence sharing across platforms (e.g., Empower, SFA Web, AIFs, CHS, Team Share).
  • Execute disciplined, bestinclass funnel management practices.
  • Maximize use of valueadded products and services to improve productivity and competitive advantage.

Operational Excellence

  • Achieve account revenue and sales goals; manage operating budgets and controllable expenses.
  • Develop and execute account plans focused on market share growth, efficiency, and revenue optimization.
  • Identify and respond proactively to business opportunities and risks with profitable, aligned strategies.
  • Increase penetration of highpotential accounts across all brands to meet property demand.
  • Translate account needs into effective products, services, and commercial solutions.
  • Serve as the final service guarantee, ensuring consistent delivery, timely issue resolution, and 100% customer satisfaction.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click hereto learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Employment Type: FULL_TIME

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