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Remote Customer Advocate Jobs in Renton, WA (NOW HIRING)

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

OUR COMPANY VALUES · We wake up every day to serve our customers · We foster belonging · We embrace change to drive growth · We commit to working together OUR AWESOME BENEFITS · 100% Remote Work!

HG Insights

Principal Account Manager

Seattle, WA · Remote

San Francisco Bay Area (Remote) What You'll Do * Manage a portfolio of enterprise accounts ... Act as a customer advocate, bringing feedback to leadership and helping refine our offerings and ...

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How much do remote customer advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer advocate in Renton, WA is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $26.49 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

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Remote Customer Advocate jobs near you

Intake Specialist (Remote)

The Advocates - Driggs, Bills & Day

Seattle, WA • Remote

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Intake Specialist (Remote)

About the Role 
Intake Specialists are part of a devoted and exceptionally important team at The Advocates. It is a sales-focused team who speak on the phone with potential clients to understand their needs, help them feel comfortable, position our firm as a solution to their needs and sign them as new clients. While this is a sales position, there are no cold-calls required - you will be working with clients who have reached out to us.  

Who We Are 
The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.  

The PNW branch, headquartered in Seattle, WA has branches in Portland, OR and Spokane, WA and works with clients throughout Washington and Oregon. Our intake team speaks with callers 7 days a week. 

Learn more about us at our website! https://www.advocateslaw.com/ 

The Perfect Fit:  

We are looking for an empathetic, sales-focused person who wants to help make a difference in people's lives. Our clients are often going through a very difficult time after injury or personal loss, so a good fit for this role would be someone who can balance helping them see the value of the professional role the Advocates bring to their case while expressing a warm and empathetic understanding of their situation.  

This Career will be Fulfilling if You: 

  • Enjoy helping injured people who are going through a difficult time 
  • Can quickly interpret emotional conversations to identify the root of an issue 
  • Remain steady and supportive during emotional conversations 
  • Are a good listener and people go to you for advice 
  • Think strategically and can juggle multiple priorities at once 
  • Are goal-driven and thrive in a fast-paced environment 

Key Responsibilities   

  • Work independently to handle a high volume of calls and messages, while pivoting between tasks with ease 
  • Engage new inbound leads quickly via phone, text, and email 
  • Manage and track prospect pipeline using lead management software 
  • Schedule and conduct detailed phone interviews to assess case potential 
  • Qualify and sign potential clients including overcoming objections using a customer-centric soft sales approach 
  • Conduct new client intake and onboarding in lead management software 
  • Meet our needs for staffing availability - currently seeking a Thursday-Monday shift between 9:30am-6pm, following an in-office training period during business hours, M-F from 8:30am-5pm. FULLY REMOTE. 
     

Experience and Professional Background 

  • Minimum of 2 years in sales, customer success, account management or client onboarding (required) 
  • 1+ years' recent experience in a fast-paced office environment (required) 
  • Spanish fluency (Preferred) 
  • Documented history of exceeding goals and metrics (preferred) 
  • Professional services or B2C experience (preferred) 
  • Associate's degree or higher (preferred) 

Benefits:  

  • $25-$30 / hour guaranteed full-time 
  • Quarterly performance-based bonuses  
  • 401(k) + 4% matching (after 1 year employment) 
  • 100% employer paid Health, Vision, Dental (buy ups available) 
  • 3 Weeks PTO in year 1, Uncapped PTO in year 4 
  • Employee Assistance Program 
  • Commuter/Metro Card Program  

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