Remote Cruise Counselor Jobs (NOW HIRING)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our Specialized Travel Consultants team, delivering high-touch travel solutions for VIP, entertainment, sports, and production clients. Working from the comfort of your home, you'll collaborate with your team to provide creative, timely, and outstanding travel service experiences. If you're curious, collaborative, and thrive in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you.

• Manage complex, high-touch travel for VIP, entertainment, sports, and production clients.

• Book and accurately manage air, hotel, rail, and ground travel, including multi-destination itineraries.

• Support production, publicity, and group travel (press junkets, events, non-employee travel).

• Handle specialized requests such as upgrades, charters, meet & greet, group seating, excess baggage, and production logistics.

• Provide proactive, policy-compliant travel recommendations.

• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.

• Coordinate group and event travel, including reconfirmations and vendor liaison.

• Maintain accurate records, direct billing, and assist with T&E reconciliation.

• Build strong relationships with clients, coordinators, and suppliers.

• Safeguard confidential traveler and talent information.

• 7+ years of customer service experience, including 5+ years in travel counseling.

• Background in VIP, entertainment, production, sports, or specialty travel preferred.

• Expertise in Sabre / Power Turbo GDS.

• Strong communication, attention to detail, and problem-solving skills.

• Advanced knowledge of global travel and routing.

• Ability to multitask in fast-paced, evolving environments.

• Proficiency in Microsoft Office.

• Commitment to integrity and confidentiality in handling traveler information.

• Team-oriented mindset with openness to feedback.

• Passion for delivering exceptional client service.

Our Traveler Care unit operates in a 24/7 environment. And This posting is for Evening & Weekend schedules.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!