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Remote Cross Utilized Agent Jobs in Texas (NOW HIRING)

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated ... Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional ...

MDS Communications

Remote Call Center Agent

El Paso, TX · Remote

$15 - $16/hr

Texas Remote - TXEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift ... Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and ...

CSAA

You will work closely with senior leaders and cross-functional teams to design simulation ... Lead the design, development, and validation of simulation models (discrete-event, agent-based ...

Bigcommerce

Senior Backend Engineer (AI Agent)

Austin, TX · On-site +1

$116K - $195K/yr

Strong collaboration and communication skills in cross-functional teams * Strong preference toward ... REMOTE #LI-GC1 (Pay Transparency Range:$116,000.00 - $195,000.00) Compensation Transparency The ...

Feedonomics

Senior Backend Engineer (AI Agent)

Austin, TX · On-site +1

$116K - $195K/yr

Strong collaboration and communication skills in cross-functional teams * Strong preference toward ... REMOTE #LI-GC1 (Pay Transparency Range: $116,000.00 - $195,000.00) Compensation Transparency The ...

AMBA

Professional Liability Insurance Agent

Dallas, TX · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Cross-sell additional Property & Casualty products * Overcome objections and guide clients through ...

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Remote Cross Utilized Agent information

What is the difference between Remote Cross Utilized Agent vs Customer Service Representative?

AspectRemote Cross Utilized AgentCustomer Service Representative
CredentialsTypically requires customer service experience, basic computer skillsUsually requires similar customer service skills, sometimes specific industry certifications
Work EnvironmentRemote, often cross-industry, flexible schedulingRemote or on-site, industry-specific settings
Employer UsageUsed across multiple industries for versatile support rolesPrimarily in retail, telecom, or service sectors
Search & Comparison IntentHigh overlap in customer support roles, focus on versatilityFocused on specific industry customer support

The Remote Cross Utilized Agent is a versatile role handling customer support across various industries, often requiring broad skills and flexible scheduling. Customer Service Representatives tend to specialize in specific industries, with similar credential requirements. Both roles are remote-friendly, but the Cross Utilized Agent offers more cross-industry opportunities, making it ideal for those seeking diverse experience.

What are the most commonly searched types of Cross Utilized Agent jobs in Texas? The most popular types of Cross Utilized Agent jobs in Texas are:
What are popular job titles related to Remote Cross Utilized Agent jobs in Texas? For Remote Cross Utilized Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Cross Utilized Agent jobs in Texas look for? The top searched job categories for Remote Cross Utilized Agent jobs in Texas are:
What cities in Texas are hiring for Remote Cross Utilized Agent jobs? Cities in Texas with the most Remote Cross Utilized Agent job openings:
Remote Cross Utilized Agent jobs near you

Customer Service Agent (Remote)

Spay Neuter Network

Crandall, TX • Remote

$15 - $17/hr

Full-time

Posted 9 days ago

Job description

Job Summary:
As a high-volume organization providing services to over 50,000 pets annually, we need a strong, dynamic, and experienced customer service specialist. Our 5-representative Customer Service Center completes 4,000-5,000 calls each month. To be a successful Customer Service Agent, you should be customer-focused, detail-oriented, and efficient. We are looking for someone who is polite, reliable, knowledgeable, adaptable, and driven by a desire to help people and their pets.
Skills/Experience:
  • At least 1 year of customer service experience required.
  • Candidates must have computer experience in Microsoft suite and Google suite of products.
  • Candidates must be available to work a flexible schedule Monday – Saturday between the hours of 7 am-6 pm.
  • Bilingual (English/Spanish) is preferred but not required.
  • Strong active listening and verbal communication skills.
  • Excellent interpersonal skills and flexibility in working with people.
Essential Functions/Responsibilities:
  • Basic cross-training to develop an understanding of Clinic Customer Service, Wellness Clinic, Surgery Veterinary Clinic, and Community Engagement and Resources departments.
  • Handle a high volume of inbound and outbound calls in a timely manner.
  • Promoting and delivering customer service excellence with a friendly and compassionate attitude.
  • Assisting clients by estimating costs of services, referrals to other pet resources and setting up spay/neuter appointments.
  • Able to problem solve with pet owners on solutions to help their pets.
  • Actively participating in reaching department service goals by meeting and/or exceeding assigned service and call quotas, excellent customer service, efficiency, etc.
  • Communicating clearly through varying channels including but not limited to email, phone conversations and face-to-face dialogue.
  • Must be able to communicate basic veterinary concepts to clients and be able to accurately relay information provided by a veterinarian.
  • Answering client questions and inquiries thoroughly and promptly.
  • Must be able to multitask and manage time efficiently.
  • Must be able to work under stressful conditions and work efficiently and effectively under those conditions.
  • Must have the ability to rapidly and accurately process information.
  • Must have the ability to cope with frustrating situations and remain calm.
  • Maintain clean and organized work areas.
  • Protect confidential information on customers and donors.
  • Be punctual at work and at break times.
  • Proven ability to work autonomously and achieve results in a remote work environment.
  • Must be able to work weekends for special events or other irregular hours as required for business needs.
  • Additional job-related tasks as assigned.
Physical Requirements:
  • Ability to sit for long periods of time.

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