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Remote Cross Utilized Agent Jobs in Indiana (NOW HIRING)

$227K - $238K/yr

... Remote

US - Remote Reports to: Sr. Director of Defend Account Management Segment: Enterprise & Strategic ... Cross-sell and upsell motions * New teams, departments, regions, and workflows * Consistently grow ...

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Remote Cross Utilized Agent information

What is the difference between Remote Cross Utilized Agent vs Customer Service Representative?

AspectRemote Cross Utilized AgentCustomer Service Representative
CredentialsTypically requires customer service experience, basic computer skillsUsually requires similar customer service skills, sometimes specific industry certifications
Work EnvironmentRemote, often cross-industry, flexible schedulingRemote or on-site, industry-specific settings
Employer UsageUsed across multiple industries for versatile support rolesPrimarily in retail, telecom, or service sectors
Search & Comparison IntentHigh overlap in customer support roles, focus on versatilityFocused on specific industry customer support

The Remote Cross Utilized Agent is a versatile role handling customer support across various industries, often requiring broad skills and flexible scheduling. Customer Service Representatives tend to specialize in specific industries, with similar credential requirements. Both roles are remote-friendly, but the Cross Utilized Agent offers more cross-industry opportunities, making it ideal for those seeking diverse experience.

Infographic showing various Remote Cross Utilized Agent job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Director, USDC Application Product

Circle

$227K - $238K/yr

Full-time

Re-posted 26 days ago


Job description

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com.

What you'll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

The Role
Lead Circle's consumer-facing USDC initiatives end to end - owning both the product experience and the growth engine behind it. You will define what it feels like for everyday users to hold, move, and use USDC, and you will drive the acquisition, activation, retention, and monetization strategy that scales the consumer base. This role sits at the intersection of consumer product craft and growth, and leads a team responsible for delivering both.
Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies... anchored by USDC... Learn more at circle.com.
What you'll be part of
Circle is committed to visibility and stability in everything we do... our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence.
What you'll be responsible for
You will own the vision, strategy, and roadmap for Circle's consumer USDC applications, accountable both for the quality of the user experience and for the growth outcomes it produces. You will define the product experience across the full user journey - from first touch through habitual use - and build the acquisition and growth plans that scale it, including the experimentation and lifecycle systems behind them. You will build and lead a team of product managers spanning core consumer experience and growth, and partner across Design, Engineering, Marketing, Data Science, and Compliance to deliver.
What you'll work on
  • Own the product vision, strategy, and roadmap for Circle's consumer-facing USDC experiences across web and mobile
  • Define the end-to-end user experience - onboarding, funding, holding, sending, spending, and earning - with a bar for craft comparable to leading consumer apps
  • Build and execute the acquisition and growth strategy: define the funnel, growth model, and channel mix that scale new-user acquisition and reduce CAC
  • Own activation, engagement, retention, and monetization, using lifecycle and habit-forming loops to grow DAU/MAU and LTV
  • Stand up a rigorous experimentation practice - A/B testing, funnel analysis, and growth metrics instrumentation - to drive continuous, data-driven improvement
  • Build and lead a team spanning core consumer product and growth, setting priorities and coaching PMs
  • Partner with Marketing and Data Science on attribution, referral/viral mechanics, and paid/organic channel optimization
  • Partner with Compliance and Risk to ensure a fast, compliant consumer onboarding and money-movement experience
  • Define the North Star metric and supporting KPIs, and report progress to executive leadership
What you'll bring to Circle
  • Extensive consumer product leadership experience at scale, including building and leading teams, at companies known for consumer product and growth craft
  • Demonstrated ownership of both product experience and growth outcomes - a track record of moving acquisition, activation, retention, and monetization metrics
  • Deep fluency in growth methodology: funnel design, experimentation/A/B testing, lifecycle marketing, and growth modeling
  • Strong product taste and a high bar for consumer UX, paired with the analytical rigor to back decisions with data
  • Track record of setting strategy and driving execution from concept through measurable, large-scale user growth
  • Ability to lead through influence across Design, Engineering, Marketing, Data, and Compliance
  • Clear, concise communication with the ability to align stakeholders around vision and trade-offs
Preferred Requirements
  • Experience in fintech, payments, wallets, or consumer finance products
  • Familiarity with crypto, stablecoins, or digital assets, or the ability to make complex financial products feel simple to mainstream users
  • Experience scaling a consumer product from early traction to mass adoption
  • Exposure to AI-driven personalization, experimentation, or growth automation

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $232,500-$297,500

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out toaccommodations@circle.comfor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

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