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Remote Cross Utilized Agent Jobs in Indiana (NOW HIRING)

CSAA

You will work closely with senior leaders and cross-functional teams to design simulation ... Lead the design, development, and validation of simulation models (discrete-event, agent-based ...

Matic

Lead Product Manager

Indianapolis, IN · On-site +1

... cross-functional teams through discovery, delivery, and iteration of features that improve agent ... Ability to lead a Scrum team with remote engineering, product, and design members. * Excellent ...

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Remote Cross Utilized Agent information

What is the difference between Remote Cross Utilized Agent vs Customer Service Representative?

AspectRemote Cross Utilized AgentCustomer Service Representative
CredentialsTypically requires customer service experience, basic computer skillsUsually requires similar customer service skills, sometimes specific industry certifications
Work EnvironmentRemote, often cross-industry, flexible schedulingRemote or on-site, industry-specific settings
Employer UsageUsed across multiple industries for versatile support rolesPrimarily in retail, telecom, or service sectors
Search & Comparison IntentHigh overlap in customer support roles, focus on versatilityFocused on specific industry customer support

The Remote Cross Utilized Agent is a versatile role handling customer support across various industries, often requiring broad skills and flexible scheduling. Customer Service Representatives tend to specialize in specific industries, with similar credential requirements. Both roles are remote-friendly, but the Cross Utilized Agent offers more cross-industry opportunities, making it ideal for those seeking diverse experience.

What are popular job titles related to Remote Cross Utilized Agent jobs in Indiana? For Remote Cross Utilized Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Cross Utilized Agent jobs in Indiana look for? The top searched job categories for Remote Cross Utilized Agent jobs in Indiana are:
Remote Cross Utilized Agent jobs near you
Infographic showing various Remote Cross Utilized Agent job openings in Indiana as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.
Remote Call Center Agent

Remote Call Center Agent

MDS Communications

Indianapolis, IN • Remote

$15 - $16/hr

Full-time

Medical, PTO

Posted 10 days ago

Job description

Job DetailsLevel: EntryJob Location: Indiana Remote - INEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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