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Remote Credit Card Customer Service Jobs in Addison, IL

Addison Group

Customer Service Representative

Chicago, IL · Remote

$21 - $21.50/hr

Job Title: Customer Service Representative Industry: Distribution Location (city, state): Rosemont, IL Assignment Type: Contract-to-Hire Pay: $21 - $21.50 / hour Work Schedule: Monday-Friday; call

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ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

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$13

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$32

How much do remote credit card customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote credit card customer service in Addison, IL is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is a remote credit card customer service?

A Remote Credit Card Customer Service job involves assisting customers with inquiries about their credit cards, such as billing issues, transactions, payments, and account management. Representatives typically work from home, using online systems and phone support to address customer concerns efficiently. Strong communication skills, problem-solving abilities, and knowledge of credit card policies are essential. This role may also involve handling disputes, fraud concerns, and providing guidance on card benefits.

What are the key skills and qualifications needed to thrive in remote credit card customer service?

To thrive as a Remote Credit Card Customer Service professional, you need strong communication skills, attention to detail, and experience with customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with CRM tools, secure data entry systems, and sometimes specific training in financial compliance or privacy standards are common requirements. High levels of patience, problem-solving abilities, and resilience under pressure are valuable soft skills. These qualities are essential for providing accurate assistance, maintaining customer satisfaction, and upholding security standards in a virtual setting.

What are some typical challenges faced by remote credit card customer service representatives?

Remote Credit Card Customer Service representatives often handle high call volumes, resolve complex billing or fraud issues, and must maintain compliance with strict privacy regulations, all while working independently. Staying focused and self-motivated without in-person supervision can also be challenging. Representatives frequently encounter customers who may be upset or anxious about their accounts, requiring strong patience and de-escalation skills. However, most companies provide thorough training and ongoing support to help you succeed in these situations and build confidence over time.

What are the most commonly searched types of Credit Card Customer Service jobs in Addison, IL?

The most popular types of Credit Card Customer Service jobs in Addison, IL are:

What are popular job titles related to Remote Credit Card Customer Service jobs in Addison, IL?

For Remote Credit Card Customer Service jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Remote Credit Card Customer Service jobs in Addison, IL look for?

The top searched job categories for Remote Credit Card Customer Service jobs in Addison, IL are:

What cities near Addison, IL are hiring for Remote Credit Card Customer Service jobs?

Cities near Addison, IL with the most Remote Credit Card Customer Service job openings:

Remote Credit Card Customer Service jobs near you
Infographic showing various Remote Credit Card Customer Service job openings in Addison, IL as of September 2026, with employment types broken down into 68% Full Time, 19% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,329 per year, or $23.2 per hour.

Sr Credit Risk Analyst - Credit Card Strategy

Chicago, IL • On-site, Remote

Tiger Analytics Inc.
Business Management Consulting • 201 - 500 employees
Learn more about Tiger Analytics Inc.external

Full-time

Re-posted 9 days ago

Job description

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.
We are looking for experienced Credit Risk Analyst to join its credit risk strategy team. This role will focus on credit card portfolio management, credit line strategies, and developing data-driven risk policies to optimize portfolio performance while effectively managing credit exposure. The ideal candidate will have strong hands-on experience with Credit Line Increase (CLI) strategies, credit card risk management, portfolio analytics, and credit policy development.
Responsibilities:
  • Develop, enhance, and manage credit card credit line and CLI strategies.
  • Analyze portfolio performance, customer behavior, credit risk, utilization, exposure, and profitability.
  • Develop customer eligibility criteria and line-assignment strategies based on risk and business objectives.
  • Analyze credit bureau, customer, and portfolio data to identify opportunities for improving credit strategies.
  • Design and evaluate strategy tests, experiments, and champion/challenger approaches.
  • Partner with Risk, Product, Analytics, and other stakeholders to implement new and enhanced credit policies.
  • Monitor the performance of existing credit strategies and recommend improvements based on portfolio trends.
  • Use SQL, SAS, Python, or similar tools to perform portfolio analysis and generate actionable insights.
  • Assess the impact of credit strategies on key metrics such as credit losses, utilization, exposure, revenue, and customer performance.
  • Translate complex analytical findings into clear recommendations for business and executive stakeholders.
  • Prepare presentations, analysis, and recommendations for senior management.
  • Ensure credit strategies align with risk appetite, business objectives, and applicable policies.
  • Support ongoing portfolio monitoring and identify emerging credit risk trends.

Requirements
  • 6 to 9 years of experience in credit card risk strategy, credit line management, or portfolio management.
  • Direct experience designing, developing, or materially enhancing Credit Line Increase (CLI) strategies and policies.
  • Strong understanding of: Credit card economics, Customer behavior, Credit bureau data, Affordability, Credit exposure management, Credit risk.
  • Experience developing and managing eligibility rules, decision waterfalls, and line-assignment strategies.
  • Experience designing, executing, or evaluating strategy tests and experiments.
  • Strong hands-on experience with SQL, SAS, Python, or similar analytical tools for portfolio analysis.
  • Ability to analyze large datasets and translate analytical findings into actionable business recommendations.
  • Strong stakeholder management and executive communication skills.
  • Experience working with cross-functional teams such as Risk, Product, Analytics, Compliance, and Operations.
  • Strong understanding of credit risk policies and the ability to translate analytical insights into implementable credit strategies and policies.

Benefits
Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.
Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.

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