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Remote Credit Balance Jobs (NOW HIRING)

Infinx Healthcare

Credit Balance Specialist

Remote Summary Description: The Credit Balance Resolution Specialist resolves complex credit balance accounts across hospital and physician portfolios while preventing inappropriate refunds. This ...

DaVita

Specialist II, Credit Balance (ROPS)

Fpo, AE · On-site +1

$19.50 - $25.50/hr

DaVita is currently looking for a Credit Balance Specialist for our Revenue Operations Department ... Hybrid and remote position available. All necessary equipment is provided. ESSENTIAL DUTIES AND ...

New

MedSrv

CBO Refund Analyst

Chattanooga, TN · On-site +1

$18/hr

Job Title Refund Analyst Location Remote (TN, GA, Al, Fl, NC, SC, KY) Job Type Full-Time Department ... By reviewing accounts with a credit balance and issuing refunds as necessary. If you're ready to ...

New

LHH US

Credit Analyst, Remote

Grand Rapids, MI · Remote

$25 - $30/hr

... credit and collections and is comfortable managing high volumes in a remote setting. Key ... Oversee a portfolio of customer accounts and drive timely collection of past-due balances * Reach ...

LHH US

Credit Analyst, Remote

Grand Rapids, MI · Remote

$25 - $30/hr

... credit and collections and is comfortable managing high volumes in a remote setting. Key ... Oversee a portfolio of customer accounts and drive timely collection of past-due balances * Reach ...

Ruoff Mortgage

Remote DE FHA Underwriter

Fort Wayne, IN · Remote

$70K - $80K/yr

Analyze full credit packages and verify loan quality * Recommend decisions on loans exceeding ... Time Off: Paid vacation, holidays, and personal time for a healthy work-life balance * Career ...

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Remote Credit Balance information

What is a Remote Credit Balance specialist?

A Remote Credit Balance specialist is a professional who works from a remote location to manage and resolve credit balances, typically in healthcare or finance settings. Their primary responsibility is to investigate and reconcile overpayments or credit balances on customer or patient accounts. They analyze accounts, process refunds, apply adjustments, and communicate with clients or patients to resolve discrepancies. This role requires attention to detail, strong analytical skills, and experience with billing systems. Remote Credit Balance specialists help organizations maintain accurate financial records and ensure compliance with regulations.

What is the difference between Remote Credit Balance vs Remote Accounts Receivable Specialist?

AspectRemote Credit BalanceRemote Accounts Receivable Specialist
Required CredentialsAccounting or finance background, certifications like CPA or CPA-eligibleAccounting or finance background, certifications often preferred
Work EnvironmentRemote, finance or accounting departmentsRemote, finance or accounting departments
Employer & Industry UsageFinancial institutions, corporations, accounting firmsFinancial institutions, corporations, accounting firms
Common Search & Comparison IntentUnderstanding roles related to credit managementManaging accounts receivable and collections

Remote Credit Balance specialists focus on managing and reconciling credit balances, ensuring accurate credit account statuses. Remote Accounts Receivable Specialists handle invoicing, collections, and tracking outstanding payments. While both roles involve finance and accounting skills, they differ in specific responsibilities and focus areas within the finance department.

What are the key skills and qualifications needed to thrive as a Remote Credit Balance Specialist, and why are they important?

To excel as a Remote Credit Balance Specialist, you generally need strong analytical skills, attention to detail, and experience in medical billing or accounting, often supported by a relevant degree or certification. Familiarity with revenue cycle management systems, electronic health records (EHRs), and billing software like Epic or Cerner is typically required. Exceptional problem-solving abilities, organizational skills, and effective written communication are valuable soft skills for this role. These competencies ensure accurate account reconciliation, timely resolution of credit balances, and compliance with healthcare regulations in a remote work environment.

What are some common challenges faced by professionals in remote credit balance roles, and how can they be addressed?

Professionals in remote credit balance positions often face challenges such as limited access to in-person support, the need for strong self-motivation, and ensuring data accuracy while working independently. Communication can be more complex, requiring proactive engagement with team members and other departments, typically through virtual meetings or messaging platforms. To overcome these challenges, it's important to establish clear processes, maintain regular check-ins with supervisors, and utilize secure, efficient software for managing accounts and reconciling balances. Many organizations also provide training and support networks to help remote employees succeed in this role.
Infographic showing various Remote Credit Balance job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Credit Balance Specialist

Credit Balance Specialist

Infinx Healthcare

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Remote
Summary Description:
The Credit Balance Resolution Specialist resolves complex credit balance accounts across hospital and physician portfolios while preventing inappropriate refunds. This role requires deep command of coordination of benefits, contractual reimbursement, unapplied payments, and payer takeback rules to ensure accurate resolution in multi-payer scenarios.
This role is in a high-volume, metrics-oriented outsourced environment with client-specific productivity and quality targets. The Credit Balance Specialist makes independent, defensible decisions on challenging cases and coordinates with payment posting, AR follow-up, and patient financial services to resolve credit balances at the root.
Job Responsibilities:
  • Analyze patient accounts with credit balances, validating overpayment accuracy by evaluating EOBs, remittance advices, payment history, COB sequencing, and expected reimbursement before processing any refund
  • Identify root causes of credit balances including posting errors, duplicate payments, COB failures, contract variances, unapplied cash, and incorrect adjustments
  • Validate refund requests and takeback notifications from third-party payers against contracts, payment history, and claim adjudication to prevent inappropriate refunds
  • Research and resolve unapplied payments by reconciling remittance advices, deposits, and account histories to allocate funds to the correct accounts
  • Investigate complex multi-payer scenarios involving Medicare/Medicaid crossovers, third-party liability, workers' compensation, motor vehicle accident, and secondary/tertiary billing
  • Make independent, defensible decisions on challenging cases requiring interpretation of payer contracts, billing regulations, and revenue cycle policy
  • Coordinate with payment posting, AR follow-up, contract management, and patient financial services to resolve account issues at the root
  • Process patient and payer refunds accurately and timely in accordance with state escheatment laws and federal overpayment rules
  • Communicate professionally with insurance companies, patients, and internal departments regarding credit balance inquiries
  • Document all account activity and resolution steps with clear, concise, and actionable notes
  • Maintain productivity and quality standards in a high-volume, deadline-driven environment
  • Maintain full compliance with HIPAA, billing compliance, CMS regulations, and fraud/abuse regulations
  • Assignments may shift across client portfolios and credit balance categories based on volume and priority within the scope of the role
Skills and Education:
  • High School Diploma or GED
  • 4-7 years of hospital and/or physician accounts receivable experience with hands-on credit balance resolution responsibilities
  • Experience with both facility (UB-04) and professional (CMS-1500) credit balance resolution preferred
  • Background in payment posting, denials management, or revenue integrity preferred
  • CRCR (Certified Revenue Cycle Representative) or equivalent certification preferred
  • Proven track record resolving complex credit balance issues and payment discrepancies
  • Comprehensive knowledge of revenue cycle workflows, coordination of benefits, and primary/secondary/tertiary payer determination
  • Working knowledge of managed care contracts and reimbursement methodologies and claim adjudication processes
  • Strong analytical skills to interpret EOBs, remittances, contracts, and payment documentation
  • Familiarity with state escheatment/unclaimed property laws and the CMS 60-day overpayment rule
  • Proficiency navigating hospital or physician EHR, PMS, and billing systems
  • Familiarity with ERA/EFT processing, clearinghouses, and payer portals preferred
  • Advanced Excel proficiency (pivot tables, VLOOKUP, formulas, data analysis)
  • Ability to establish and maintain effective working relationships with team members, supervisors, managers, clients, and providers
  • Ability to prioritize workload and manage multiple responsibilities in a highly organized, efficient, and effective manner
  • Knowledge of HIPAA, billing compliance, CMS regulations, and fraud/abuse regulations
Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
  • Access to a 401(k) Retirement Savings Plan.
  • Comprehensive Medical, Dental, and Vision Coverage.
  • Paid Time Off.
  • Paid Holidays.
  • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
If you are a dedicated and experienced Credit Balance Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

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