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Remote Conversation Designer Jobs in Virginia (NOW HIRING)

ECS

BPR Analyst

Arlington, VA · On-site +1

$140K - $155K/yr

Everforth ECS is seeking a BPR Analyst to work in Arlington, VA/remote. We are seeking a Business ... The ideal candidate operates comfortably at two altitudes: they can sit in a strategy conversation ...

Stefanini Group

Alteryx Engineer

Richmond, VA · Remote

Stefanini is looking for an Alteryx Engineer/Developer - Remote For quick apply, please contact ... Alteryx Designer certifications required. * Experience with Workday, Adaptive Insights, Tableau, or ...

Stefanini Group

Alteryx Engineer

Richmond, VA · Remote

Stefanini is looking for an Alteryx Engineer/Developer - Remote For quick apply, please contact ... Alteryx Designer certifications required. * Experience with Workday, Adaptive Insights, Tableau, or ...

Stefanini Group

Alteryx Engineer

Richmond, VA · Remote

Stefanini is looking for an Alteryx Engineer/Developer - Remote For quick apply, please contact ... Alteryx Designer certifications required. * Experience with Workday, Adaptive Insights, Tableau, or ...

Stefanini Group

Workday Integration Engineer

Richmond, VA · Remote

$103K - $138K/yr

Stefanini is looking for an Workday Integration Engineer-Remote For quick Apply, please reach out ... The ERP Platform Developer plays a critical role in advancing this platform by designing, building ...

Stefanini Group

Workday Integration Engineer

Richmond, VA · Remote

$103K - $138K/yr

Stefanini is looking for an Workday Integration Engineer-Remote For quick Apply, please reach out ... The ERP Platform Developer plays a critical role in advancing this platform by designing, building ...

Stefanini Group

Workday Integration Engineer

Richmond, VA · Remote

$103K - $138K/yr

Stefanini is looking for an Workday Integration Engineer-Remote For quick Apply, please reach out ... The ERP Platform Developer plays a critical role in advancing this platform by designing, building ...

Stefanini Group

Cloud Data Architect

Richmond, VA · Remote

$63.25 - $81.25/hr

Stefanini is looking for a Cloud Data Architect-Remote. For quick Apply, please reach out to ... Develops conceptual, logical, and physical IT engineering designs, that support the infrastructure ...

Stefanini Group

Cloud Data Architect

Richmond, VA · Remote

$63.25 - $81.25/hr

Stefanini is looking for a Cloud Data Architect-Remote. For quick Apply, please reach out to ... Develops conceptual, logical, and physical IT engineering designs, that support the infrastructure ...

Stefanini Group

Cloud Data Architect

Richmond, VA · Remote

$63.25 - $81.25/hr

Stefanini is looking for a Cloud Data Architect-Remote. For quick Apply, please reach out to ... Develops conceptual, logical, and physical IT engineering designs, that support the infrastructure ...

PerformYard

Product Manager

Arlington, VA · Remote

This is a 100% remote position-now & forever Requirements What you'll do: * Own and drive specific ... Prior experience collaborating with UX/UI designers on product features. * Previous experience with ...

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Remote Conversation Designer information

What is a remote conversation designer?

A Remote Conversation Designer is a professional who creates and optimizes dialogues for chatbots, voice assistants, and other conversational interfaces while working from a remote location. They focus on designing natural, engaging, and effective interactions between humans and AI-powered systems. Their responsibilities include scripting user flows, anticipating user needs, testing conversations, and collaborating with developers and product teams to refine the user experience. Working remotely, they leverage digital communication tools to coordinate with teams and clients, ensuring the conversational products meet business and user goals.

What are the key skills and qualifications needed to thrive as a remote conversation designer?

To thrive as a Remote Conversation Designer, you need a strong grasp of linguistics, UX writing, and user-centered design principles, often supported by a background in communication, design, or computer science. Familiarity with conversational AI platforms like Dialogflow, Voiceflow, or Microsoft Bot Framework, as well as knowledge of prototyping tools and natural language processing, is typically required. Creativity, empathy, and excellent collaboration skills help designers craft engaging, user-friendly conversational experiences. Mastering these skills ensures effective and intuitive interactions for users, directly impacting product usability and customer satisfaction.

What are the main collaboration tools and processes used by remote conversation designers to work effectively with cross-functional teams?

As a remote conversation designer, you'll frequently collaborate with product managers, engineers, UX researchers, and other designers. Common tools include Slack or Microsoft Teams for real-time communication, Figma or Miro for collaborative design and workflow mapping, and project management platforms like Jira or Asana to track progress. Regular video meetings and clear documentation practices are vital to ensure alignment, especially when working across time zones. Emphasizing transparent communication and utilizing shared digital workspaces help ensure your conversational flows are seamlessly integrated into products.

What is the difference between Remote Conversation Designer vs Remote Chatbot Developer?

AspectRemote Conversation DesignerRemote Chatbot Developer
CredentialsUX/UI design, NLP understanding, communication skillsProgramming skills, NLP frameworks, API integration
Work EnvironmentDesign-focused, collaborative with UX teamsTechnical coding, software development teams
Industry UsageCustomer experience, AI design, product teamsAI development, software companies, tech firms

Remote Conversation Designers focus on creating intuitive dialogue flows and user experiences for chatbots, emphasizing design and user interaction. In contrast, Remote Chatbot Developers handle the technical implementation, coding, and integration of chatbot systems. Both roles often collaborate but differ mainly in their skill sets and daily tasks.

What are popular job titles related to Remote Conversation Designer jobs in Virginia?

For Remote Conversation Designer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Conversation Designer jobs in Virginia look for?

The top searched job categories for Remote Conversation Designer jobs in Virginia are:

What cities in Virginia are hiring for Remote Conversation Designer jobs?

Cities in Virginia with the most Remote Conversation Designer job openings:

Remote Conversation Designer jobs near you

Patient Contact Center Representative (Remote)

Mosaic Pharmacy Service

Sterling, VA • On-site, Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Job Type
Full-time
Description
Patient Contact Center Representative (Remote)
Fully Remote • US Remote • Mosaic Patient Contact Center
Company Overview
Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.
RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.
How You'll Make a Difference
In this role, you will serve as a frontline point of contact between Mosaic Pharmacy Service and the patients we care for, handling inbound and outbound calls with professionalism and empathy and helping patients understand and navigate their medication regimens.
Your work directly supports medically complex and vulnerable seniors across the country, giving them reassurance, continuity, and the confidence to get more from the medicines they take every day.
What You'll Do
  • Handle a high volume of inbound and outbound calls, following standard scripts and protocols while actively listening to patients and caregivers to assess needs and coordinate next steps, including confirming or rescheduling new patient visits.
  • Provide information about pharmacy services, including medication delivery, refill scheduling, and prescription status.
  • Document all interactions accurately in pharmacy and CRM systems.
  • Route calls to pharmacists or the appropriate pharmacy team members based on clinical or urgent needs.
  • Assist patients with insurance, co-pays, prior authorizations, and general pharmacy questions.
  • Escalate complex or sensitive concerns to supervisors or pharmacists.
  • Follow quality assurance standards on every call, including HIPAA and internal operating procedures.
  • Meet contact center performance metrics, including average handle time, call resolution rate, and quality scores.
  • Participate in regular training to stay current on pharmacy policies, procedures, and systems.

Compensation
The expected pay range for this position is $18.00 to $20.00 per hour. Actual compensation within the range is determined by factors including experience and skills.
Benefits
RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:
  • Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
  • A Health Savings Account with company contributions
  • A 401(k) retirement plan with an employer match
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
  • An Employee Assistance Program and a benefits Customer Advocate service
  • Paid time off and paid company holidays
  • Company-provided equipment
  • Support for professional development and training

What We're Looking For
Required
  • At least 1 year of contact center, patient-facing provider office, or customer service experience.
  • Proven ability to manage a high volume of calls while consistently meeting performance targets.
  • Strong, conversational communication style with the ability to build rapport and handle patient interactions with professionalism and empathy.
  • Exceptional attention to detail and accurate data entry for clear, compliant documentation.
  • Comfort following standardized scripts to ensure clarity, consistency, and compliance.
  • Proficiency in Microsoft Outlook and Teams, with the ability to learn new software systems quickly.
  • Familiarity with healthcare compliance, including HIPAA.
  • Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
  • Reliable home internet of at least 100 Mbps with wired ethernet access. Mosaic provides the computer equipment; you provide your own workspace furniture and a secure, quiet space. Applicants within 30 miles of Sterling, Virginia may be asked to come on site for training or technology support.
  • Availability to work assigned shifts Monday through Friday between 8:00 a.m. and 7:30 p.m. Eastern, plus Saturday 9:00 a.m. to 2:00 p.m. Schedule assigned upon hire.
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred
  • Prior experience with CRM systems and enrollment communications.
  • Pharmacy experience.
  • Bilingual English and Spanish.

Conditions of Employment
All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.
Equal Employment Opportunity
RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Recruitment Fraud Notice
All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.
Salary Description
$18-$20/hr

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