Remote Contract Reliability Engineer Jobs in Boston, MA

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

Customers trust Iterable with sensitive information, expecting us to safeguard their data. Iterable\'s Security team leads a cross-functional effort across the company to ensure that all systems remain secure in support of Iterable\'s core values, and to provide assurance to our customers that we will be good stewards of their valued data. The Security team actively leads the effort to improve Iterable\'s security posture in concert with other groups as they develop or launch new features and services. As Engineers, we believe in security through automation, assessments, technical reviews and vulnerability evaluation. Our footprint spans across the entire company at all levels, throughout the complete development lifecycle. 

We aim to create a compelling, well-documented, and holistically managed security program. We are looking for individuals to join our vibrant Security Engineering team to move the current state of security to the next level. We strive to improve our cloud security capabilities, and support our peers in building an amazing product through creating an environment which fosters security by design. To summarize, we want you to share and be a part of our grand plan!

One of our core values is “Growth Mindset,” and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

In this role you\'ll get to:

• Review system designs and implementations, and consult with engineers across the organization to identify and/or avoid security issues through alignment with security standards and best practices, document and ensure security issues are appropriately remediated
• Leverage subject matter expertise of systems and infrastructure to propose solutions and drive architectural improvements which address classes of security vulnerabilities
• Develop and implement cloud and infrastructure security architecture and contribute to overall strategy and roadmap plans
• Participate in the selection, design, development, implementation, and management of automated security testing tools, such as cloud security posture management and image vulnerability scanners
• Implement solutions that integrate into CI pipelines to shift security as far left as possible and raise concerns early to engineering teams.
• Promote DevSecOps principles and implement Infrastructure as Code (IaC) scanning and policy enforcement to ensure deployments via Terraform, AWS CloudFormation, or similar, are secure and compliant with standards and guidelines
• Coordinate and participate in penetration tests of our cloud services

We are looking for people who have:

• 5+ years hands-on-keyboard in Cloud Security, SRE, DevOps, DevSecOps, or Infra Engineering.
• Strong working knowledge of Kubernetes and ecosystem tools such as helm, ArgoCD.
• Production experience with AWS services, particularly AWS Organizations, AWS Identity (SSO), Identity and Access Management (IAM), Service Control Policies (SCPs), Virtual Private Clouds, Elastic Load Balancers, AWS CloudTrail, and Security Groups.
• Proficiency with Terraform.
• Experience developing custom actions or workflows in Github or Gitlab.
• Solid understanding of cloud security vulnerabilities defense techniques and security best practices, including AWS security practices and present-day threats
• Proficiency in a high level programming language, such as Python or Go
• Familiarity with policy management tools such as OPA or Kyverno

Bonus points:

• SRE Experience
• Scala or JVM ecosystem experience
• Familiarity with common observability tools such as Datadog, Prometheus/Grafana
• Experience with AWS EKS
• Experience with Panther SIEM
• Hands on work standing up Jupyter notebook instances, using Jupyter operationally.

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $141,000 - $221,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.