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Remote Ticket Support Jobs in Boston, MA (NOW HIRING)

Purlin Enterprises

Client Support Specialist

Hingham, MA · Remote

$65K - $75K/yr

Remote / Work from Home Employment Type: Full-Time About the Role We are searching for a Client ... This role goes beyond day-to-day help desk ticket resolution, you'll own complex escalations and ...

New

Loop

Engineering Manager, Support & Stability

Boston, MA · Remote

$150K - $190K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack and Tools PHP/Laravel, Vue.js, MySQL ... Deployment frequency, days with commits, support ticket volume, and recurring failure patterns are ...

Loop

Engineering Manager, Support & Stability

Boston, MA · On-site +1

$150K - $190K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack and Tools PHP/Laravel, Vue.js, MySQL ... Deployment frequency, days with commits, support ticket volume, and recurring failure patterns are ...

Loop

Engineering Manager, Support & Stability

Boston, MA · On-site +1

$150K - $190K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack and Tools PHP/Laravel, Vue.js, MySQL ... Deployment frequency, days with commits, support ticket volume, and recurring failure patterns are ...

SmithRx

Business Systems Analyst

Boston, MA · On-site +1

... support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer ... Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

Semaphore Solutions

LIMS Consultant

Boston, MA · On-site +1

$110K - $145K/yr

LIMS Consultant (Post-Sales Implementation) Remote within USA Overview As a LIMS Consultant on our ... testing, support ticket resolution, and light project management. You'll collaborate cross ...

Semaphore Solutions

LIMS Consultant

Boston, MA · Remote

LIMS Consultant (Post-Sales Implementation) Remote within USA Overview As a LIMS Consultant on our ... testing, support ticket resolution, and light project management. Youll collaborate cross ...

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

... remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support ... Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume Identity ...

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All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Boston, MA

Remote Ticket Support information

See Boston, MA salary details

$13

$27

$45

How much do remote ticket support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote ticket support in Boston, MA is $27.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Boston, MA? For Remote Ticket Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Boston, MA look for? The top searched job categories for Remote Ticket Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Ticket Support jobs? Cities near Boston, MA with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Boston, MA as of June 2026, with employment types broken down into 68% Full Time, 11% Part Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,559 per year, or $27.2 per hour.

Remote Trip Consultant

Wanderlust Adventures

Boston, MA • On-site, Remote

Full-time

Re-posted 5 days ago

Job description

Company Description
Our company is family owned and operated! We truly strive to keep an upbeat and positive environment. We love to see our agents succeed and our clients enjoy the smooth process of allowing us to book their vacation!
Job Description
Our company is looking for remote Trip Consultant!As a consultant, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.).
You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event ticket and more. No experience required as all training and certifications are provided to become a certified agent and build your business.
Responsibilities:
  • Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events)
  • Provide exceptional customer service to clients
  • Maintain relationships with travel partners and vendors
  • Work well in a group/team setting
  • Stay up to date on the travel industry and policies
  • Complete required certification within a timely manner
  • Complete ongoing training with our company and travel partners

Qualifications
  • Must be at least 18 years of age and reside in the Unites States
  • Must have a smartphone with reliable internet access
  • Laptop or desktop computer (highly recommend, however, not required) with reliable internet access

Additional Information
Skills:
  • Ability to interact, communicate and negotiate effectively
  • Ability to make travel and event recommendations based on clients interests
  • Ability to manage time and be organized
  • Attention to accuracy and detail
  • Strong verbal and written communication skills
  • Computer and Internet knowledge
  • Personal travel experience is not required but will be considered an advantage

Perks & Benefits:
  • Certification and Credentials
  • Business Opportunity
  • High Commission
  • Travel Discounts
  • Various Tools & Resources & Support
  • Company Growth Opportunity

Apply