Remote Content Operations Jobs in Montclair, NJ (NOW HIRING)

Job Title: Director, Educational Content & Programs

Department: Scientific Operations – Kidney Learning Solutions (KLS)

Location: Remote

Reports to: Senior Scientific Director, Learning Consultant

WHO WE ARE

Fueled by passion and urgency, National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change.

WHAT WE BELIEVE IN

NKF’s Mission is what we do, our Values are how we do it.

• Accountability- Earn and Keep Trust
• Collaboration-Work as a team
• Communication- Empower with information
• Community-Build stronger community
• Compassion- Lead with care and respect
• Impact-Focus on the mission

Your Voice Matters: https://www.kidney.org/about/diversity-equity-inclusion

WHAT YOU’LL DO

The Director, Educational Content & Learning Design will develop high-quality, evidence-based educational content and programs for both patients and kidney health professionals. This role combines clinical expertise, adult-learning science, and program leadership to accelerate NKF’s ability to deliver accessible, equity-centered, and practice-changing education across National Kidney Foundation’s portfolio.

This Director will help shape NKF’s national education strategy, curriculum design and delivery, serve as a clinical content expert, and ensure alignment across the Kidney Learning Solutions team, KDOQI clinical practice guidelines, Professional Education, Patient Programs/Services, Research, Field Programs, and other external collaborators. The ideal candidate has a clinical background, preferably in nephrology or closely related fields (diabetes, cardiology, primary care), and demonstrated success in creating impactful education rooted in adult-learning principles and health literacy best practices.

Key Responsibilities

Strategic Leadership & Vision

• Inform and implement NKF’s integrated education strategy for patient and professional audiences across the NKF ecosystem
• Support the evolution of competency-based learning pathways, digital education products, patient-centered curricula, and practice-transformation programs
• Serve as a clinical voice within NKF, helping shape organizational content priorities, strategic partnerships, and program innovations

Program & Curriculum Development

• Oversee the full lifecycle of various educational products, from needs assessment and design to development, launch, and evaluation
• Ensure content is evidence-based, clinically accurate, equity-informed, and aligned with adult-learning and health literacy standards
• Direct development of modular learning, active learning modalities, toolkits, case-based learning, webinars, infographics, and other innovative and engaging formats

Clinical Expertise & Quality Assurance

• Provide clinical oversight to ensure educational content reflects current standards, guidelines, and best practices
• Partner with KDOQI staff, scientific advisors, practicing clinicians, and patient contributors to validate accuracy and relevance of all materials
• Identify emerging trends and knowledge gaps in kidney care and adjacent specialties to inform NKF’s education pipeline

Cross-Functional & External Collaboration

• Collaborate with NKF Cares, Peers, Field Programs, Communications, CKDintercept, and Patient Engagement to ensure cohesive messaging and shared learning priorities
• Collaborate with the Corporate Relations team to build and sustain relationships with industry and external partners that advance shared priorities and secure funding to support learning and content initiative
• Represent NKF at national meetings, advisory groups, and learning collaboratives as a subject matter expert in kidney-focused education

Management & Operational Excellence

• Drive timelines, budgets, and deliverables for grant-funded or industry-supported educational initiatives
• Lead continuous process improvement to enhance quality, efficiency, and learner engagement
• Balance competing priorities across multiple projects, consistently delivering accurate, high-quality work within expected deadlines

Evaluation, Analytics & Impact

• Develop and oversee evaluation frameworks to measure knowledge, competency, and behavior change outcomes across patient and professional audiences.
• Use analytics, user testing, and qualitative feedback to refine content and guide strategic decisions
• Ensure all professional education content meets requirements for CE/MOC accreditation (where applicable)

WHAT YOU’LL POSSESS

Required·

• Clinical degree or training (e.g., RN, NP, PA, RD, PharmD, MD/DO, or other relevant discipline)
• 3-5 years of clinical experience; nephrology preferred or strong experience in diabetes, cardiology, primary care, or chronic disease management
• Demonstrated expertise in adult-learning principles, instructional design frameworks, and curriculum development
• Strong ability to translate complex clinical concepts into accessible education for diverse audiences
• Experience working with cross-functional teams and managing complex, multi-stakeholder projects
• Exceptional organizational, time management, communication, writing, and strategic thinking skills
• Strong technical literacy, including experience with collaborative documents, shared folders, messaging platforms, and other remote work technologies to support effective project coordination

Preferred

• Prior experience overseeing education programs or initiatives in healthcare, nonprofits, academic centers, or professional societies
• Experience with digital learning platforms, LMS systems, and multimedia content development
• Experience working with guidelines, evidence synthesis, or quality improvement efforts
• Familiarity with kidney disease, CKD management, transplantation, dialysis, or informatics
• Prior experience as a peer reviewer or editorial advisory board member for a peer-reviewed journal

Competencies

• Accountability: Takes ownership of actions, decisions, and results, ensuring high standards of performance and transparency. Holds team member(s) accountable, setting standards and ensuring compliance with strategic objectives. Establishes organizational accountability, driving performance across all levels
• Collaboration: Leads collaborative efforts across the organization, bi-directionally, ensuring that departments work together to achieve strategic objectives. Actively builds partnerships with external stakeholders to advance the mission
• Cultural Humility: Promotes cultural humility across departments, ensuring that programs, policies, and services reflect a deep understanding of and respect for cultural diversity
• Data-Driven Decision Making & Results Orientation: Leverages accurate, comprehensive data analytics to guide strategic planning and decision-making. Sets high-impact targets and ensures the organization delivers on strategic commitments
• Diversity, Equity and Inclusion for All (DEI 4A): Drives organizational DEI initiatives, ensuring that policies, programs, and services are designed with an equity lens for all. Champions efforts to promote diversity and inclusion in decision-making and ensures that underserved communities have access to NKF’s programs
• Financial Acumen: Oversees budgets and identifies funding opportunities to align with revenue goals. Leads strategic financial planning, driving revenue diversification and long-term sustainability
• Operational Excellence: Leads or delivers on large-scale operational changes to elevate organizational performance
• Patient and Community-Centered Focus: Drives efforts to enhance the impact of programs for patients, living donors, and care partners. Champions initiatives that promote equitable access to care and ensure that the community is well-supported through education, services, and outreach
• Change Leadership: Delivers or leads large-scale organizational change, setting the direction and guiding teams within the organization through transformations
• Innovation: Champions strategic innovations that position NKF as a leader in kidney health. Oversees organizational process optimization, aligning with strategic goals
• Strategic Mindset: Translates organizational goals into actionable plans by anticipating trends, leveraging data, and aligning resources to achieve mission-driven outcomes. Proactively maintains focus on both immediate priorities and long-term objectives to drive impact

WHAT WE OFFER

• Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays so you can recharge, regroup or reflect—and come back ready to tackle anything
• Support for Your Health: We've got your back with top-notch medical, dental, and vision insurance plans for you and your loved ones
• Peace of Mind: Rest easy knowing you're covered with life insurance and a 403(b) plan with matching company contributions to secure your future
• Creative savings: Take advantage of flexible spending accounts to save on eligible healthcare and dependent care expenses
• Easy Commuting: Reduce your stress with our commuter benefits program for transit and parking expenses
• Support When You Need It: Access confidential counseling, support services, and resources through our Employee Assistance Program

EQUAL EMPLOYMENT OPPORTUNITY

At the National Kidney Foundation, diversity, inclusion, and equal opportunity apply to both our workforce and the communities we serve as they relate to kidney health and kidney disease prevention. It is the policy of NKF to provide equality of employment opportunity regardless of race, creed, color, qualified handicap or disability, national origin, religion, marital status, sexual orientation, age, gender, political affiliation or veteran status, or any other factor or reason prohibited by relevant local, state, and federal fair employment laws.

The Equal Employment Opportunity policy will apply to all employment practices of NKF, including, but not limited to, recruitment, hiring, promotion, training, compensation, benefits, layoffs, transfers, and discipline. Implementation of the Equal Employment Opportunity policy is the shared responsibility of the management of NKF.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The National Kidney Foundation does not accept resumes from third-party recruitment/search firms. Please do not forward resumes to NKF employees, company locations, or email addresses. NKF is not responsible for any fees related to resumes not solicited by NKF Recruiting.

WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION

Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion and professionalism. Maintain effectiveness under pressure. Competent in the use of standard office equipment, including telephone, personal computer, fax machine, and photocopier. Flexible for moderate overnight business travel which may include weekends.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required.

The salary band listed reflects the range for this position. Actual compensation will be determined based on the selected candidate’s experience, qualifications, and other relevant factors.