ZipRecruiter

Log In

2

Remote Contact Center Jobs in Wheat Ridge, CO (NOW HIRING)

PNC

Technology Solution Center Analyst

Columbus, OH · Remote

Remote (Columbus, OH) Schedule: Saturday - Wednesday 12:30PM - 9:30PM EST Role Overview As a ... Resolves employee/contractor technology issues during point of contact. * Partners with end-user ...

Five9

Enterprise Sales Director - Great Plains

Denver, CO · On-site +1

$211K/yr

Contact Center Software Sales in less than 1,000-seat space * Experience selling to COO/CFO * Knowledge of territory or accounts assigned Work Location: This role is fully remote for candidates who ...

PNC

Technology Solution Center Analyst

Denver, CO · Remote

Remote (Must be close to Denver, Co or Phoenix, AZ with an approved home workspace) Schedule ... Resolves employee/contractor technology issues during point of contact. * Partners with end-user ...

next page

Showing results 1-20

All JobsContact Center JobsRemote Contact Center JobsRemote Contact Center Jobs in Wheat Ridge, CO

Remote Contact Center information

See Wheat Ridge, CO salary details

$5

$18

$21

How much do remote contact center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote contact center in Wheat Ridge, CO is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.43 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Wheat Ridge, CO?

For Remote Contact Center jobs in Wheat Ridge, CO, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Wheat Ridge, CO look for?

The top searched job categories for Remote Contact Center jobs in Wheat Ridge, CO are:

What cities near Wheat Ridge, CO are hiring for Remote Contact Center jobs?

Cities near Wheat Ridge, CO with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Wheat Ridge, CO as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $37,726 per year, or $18.1 per hour.

Contact Center Representative - Patient Line

Addison Group

Aurora, CO • Remote

$21/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Job Title: Contact Center Representative – Patient Line

Industry: Healthcare

Location (city, state): Remote – MUST RESIDE IN COLORADO

Assignment Type: Contract-to-Hire

Pay: $21.00/hour

Work Schedule:

  • Full-Time: Monday–Friday, 8:00 AM–4:30 PM
  • Part-Time: 20–24 hours per week, generally between 8:00 AM–4:30 PM. Specific schedules may vary.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a leading healthcare organization focused on providing accessible, high-quality care and a positive patient experience. This opportunity is part of a growing remote contact center team supporting patients by phone.

Job Description:

We are seeking Contact Center Representatives to assist patients in a fast-paced, high-volume healthcare environment. In this role, you will serve as a primary point of contact for patients, helping with appointment scheduling, registration, insurance information, referrals, and general questions.

The ideal candidate is comfortable working independently in a remote environment, has strong healthcare experience, and can provide compassionate and efficient assistance while handling multiple patient needs throughout the day.

Key Responsibilities:

  • Answer and assist patients through a high-volume inbound phone line.
  • Schedule appointments, procedures, diagnostic testing, and other healthcare services.
  • Collect and update patient demographic and registration information.
  • Review insurance coverage and referral information and obtain missing details when needed.
  • Confirm guarantor and account information.
  • Explain applicable copays, coinsurance amounts, and self-pay costs to patients.
  • Research and troubleshoot routine patient questions and determine when issues need to be escalated.
  • Accurately document calls and update patient information in the appropriate systems.
  • Communicate clinical and administrative information between patients and healthcare teams.
  • Provide professional, empathetic service during every patient interaction.
  • Maintain productivity, quality, attendance, and performance expectations in a remote setting.

Qualifications:

  • At least 1 year of healthcare experience in one or more of the following:
    • Patient Registration
    • Medical Scheduling
    • Insurance Verification
    • Prior Authorization
    • Referral Coordination
    • Healthcare Call Center
    • Medical Reception
    • Patient Access
  • Epic experience is required.
  • Previous remote/work-from-home experience preferred.
  • Strong communication and active listening skills.
  • Excellent customer service and problem-solving abilities.
  • Comfortable navigating multiple computer systems while speaking with patients.
  • Ability to remain organized and accurate in a high-volume environment.
  • Compassionate and patient-focused approach.
  • Self-motivated and able to work independently.

Perks:

  • Remote work environment
  • Equipment provided
  • Potential opportunity for permanent employment
  • Mental health and wellness resources
  • Discounted fitness and wellness programs
  • Retirement plan with employer contributions upon eligibility
  • Educational and tuition assistance programs may be available
  • Additional benefits and employee programs available upon permanent hire

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#HC4